Specialist Vets in Crowborough

## Summary Little Hoppers Animal Hospital Group – Crowborough is part of the independent Little Hoppers Animal Hospital Group. It treats dogs, cats, rabbits, and “small furries,” and its website highlights both routine care (vaccinations, neutering, dentistry) and more complex work (advanced surgery and complex diagnostics), with specific specialties listed such as ophthalmology, dermatology, dentistry/oral surgery, endoscopy/endosurgery, and cardiology (via a visiting specialist diplomat). It is also listed as a veterinary nurse training facility. In the latest reviews available to us, owners repeatedly describe a calm, unhurried consultation style—particularly around difficult decisions—plus practical handling of anxious dogs (including a vet going outside and sitting with a nervous rescue dog until she settled before examining an ear). Reviews also mention support through a cancer diagnosis and peaceful end-of-life care, and ongoing treatment for an injury requiring bandaging. ## Services From the clinic website summary: - Preventive healthcare and vaccinations - Neutering - Dentistry - Health care plans - Complex diagnostic procedures - Advanced surgery - Specialty areas listed: small animal ophthalmology, veterinary dermatology, small animal surgery/soft tissue surgery, veterinary dentistry & oral surgery, veterinary endoscopy & endosurgery, veterinary cardiology (via a visiting specialist) From the latest reviews available to us: - Cancer diagnosis support and end-of-life care - Ear examination/treatment for a nervous rescue dog (exam adapted to the dog’s comfort) - Injury care with bandaging (described as continuing follow-up) Emergency/out-of-hours (website): - For emergencies outside opening times, owners are directed to contact Pennard Vets. ## People - **James (vet)**: Mentioned repeatedly for taking time to explain options and discuss decisions without rushing (including during a dog’s cancer diagnosis and end-of-life care). Owners also describe him adapting his approach for anxious pets—e.g., sitting outside with a very nervous rescue dog until she settled enough for an ear check. - **Alice**: Named positively alongside James in a review describing help with an injured dog and ongoing care, including bandaging. ## Reviews **Google rating: 4.9 stars from 72 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Unhurried explanations and shared decision-making, including during serious illness (one owner describes support from cancer diagnosis through a peaceful end-of-life). - Handling of nervous dogs is a recurring point, with specific examples of adapting the exam to reduce stress (meeting a dog outside and waiting for her to settle). - Practical treatment details are mentioned, including injury care with bandaging and continued follow-up.

## Summary Well House Vets offers **around-the-clock care** (as stated on its website) and describes itself as a **training practice**, meaning **student nurses may be involved** in your pet’s treatment unless you ask to be seen by a **qualified nurse** when booking. The website also promotes a **Pet Health Club® Plus plan** that includes **consultations**. From the latest reviews available, owners most often describe: - Supportive handling of difficult appointments (including **euthanasia**, with time given for a final goodbye and **payment not requested until the owner was ready**). - Routine care for pets including **elderly cats**, **puppies**, and **multiple cats**. - A clear split in experiences: many describe staff as kind and efficient, while one reviewer reports a **stressful visit that left their dog bleeding** and criticised the vet’s manner. ## Services - **Emergency care:** the clinic website states it provides care **around the clock**. - **Veterinary nurse training practice:** student nurses may be involved; owners can request a **qualified nurse** when booking (website statement). - **Microchipping:** one owner describes bringing **a litter of 9 puppies for microchips**. - **Euthanasia/end-of-life care:** owners describe support during euthanasia and being allowed time with their pet afterward. - **General consultations/checks:** reviews mention a **thorough check** for an elderly cat and appointments for cats and puppies. ## Pricing - **Pet Health Club® Plus:** the website states **consultations are included** as part of this plan (no prices or other inclusions were provided in the information available to us). ## People - **Kelly (staff member):** mentioned as “especially” supportive during an end-of-life visit; the owner highlighted sympathy and understanding, and that they were given time to say goodbye before discussing costs. - **Mr Johnston (vet):** one owner said he was “brilliant” with their cats during a visit. - **Elena (reception):** repeatedly praised in one review for **efficiency, advice, and help**. - **Unidentified vet (review):** during puppy microchipping, one owner described the vet as **confident and reassuring**, and noted he made sure the puppies got affection after being chipped. ## Reviews **4.4 stars from 152 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Kind/helpful staff and smooth reception experience** are frequent positives, including help handling multiple puppies and efficient front-desk support. - **Supportive end-of-life care:** being allowed private time with a pet after euthanasia, and **not being asked to settle costs until ready**. - **Thorough checks and calm handling** are mentioned for cats (including an elderly cat) and multi-cat households. - **A notable negative account conflicts with the above:** one reviewer reports an “unpleasant visit” where their dog was **stressed and bleeding**, and they strongly criticised the vet’s communication and handling.