Well House Vets

Well House Vets offers around-the-clock care (as stated on its website) and describes itself as a training practice, meaning student nurses may be involved in your pet’s treatment unless you ask to be seen by a qualified nurse when booking. The website also promotes a Pet Health Club® Plus plan that includes consultations.

From the latest reviews available, owners most often describe

• •Supportive handling of difficult appointments (including euthanasia, with time given for a final goodbye and payment not requested until the owner was ready).
• •Routine care for pets including elderly cats, puppies, and multiple cats.
• •A clear split in experiences: many describe staff as kind and efficient, while one reviewer reports a stressful visit that left their dog bleeding and criticised the vet’s manner.

Services

• •Emergency care: the clinic website states it provides care around the clock.
• •Veterinary nurse training practice: student nurses may be involved; owners can request a qualified nurse when booking (website statement).
• •Microchipping: one owner describes bringing a litter of 9 puppies for microchips.
• •Euthanasia/end-of-life care: owners describe support during euthanasia and being allowed time with their pet afterward.
• •General consultations/checks: reviews mention a thorough check for an elderly cat and appointments for cats and puppies.

Pricing

• •Pet Health Club® Plus: the website states consultations are included as part of this plan (no prices or other inclusions were provided in the information available to us).

People

• •Kelly (staff member): mentioned as “especially” supportive during an end-of-life visit; the owner highlighted sympathy and understanding, and that they were given time to say goodbye before discussing costs.
• •Mr Johnston (vet): one owner said he was “brilliant” with their cats during a visit.
• •Elena (reception): repeatedly praised in one review for efficiency, advice, and help.
• •Unidentified vet (review): during puppy microchipping, one owner described the vet as confident and reassuring, and noted he made sure the puppies got affection after being chipped.

Reviews

4.4 stars from 152 reviews. “”

• •Kind/helpful staff and smooth reception experience are frequent positives, including help handling multiple puppies and efficient front-desk support.
• •Supportive end-of-life care: being allowed private time with a pet after euthanasia, and not being asked to settle costs until ready.
• •Thorough checks and calm handling are mentioned for cats (including an elderly cat) and multi-cat households.
• •A notable negative account conflicts with the above: one reviewer reports an “unpleasant visit” where their dog was stressed and bleeding, and they strongly criticised the vet’s communication and handling.