Clinic Overview
- Many recent reviewers describe the team as kind, caring, professional, and welcoming, including owners returning with a new puppy and others who said the practice was clean and tidy. - Reception and front-desk support stands out in positive feedback, especially for efficiency, friendliness, and help managing busy visits or multiple pets. - Owners also highlight sensitive end-of-life care, including being given time with a pet after euthanasia and not being pressed for payment straight away.
Well House Vets is an IVC Evidensia practice in Crowborough, East Sussex. The clinic offers routine veterinary care alongside around-the-clock emergency care, and it is also a veterinary nurse training practice. Recent feedback is mostly very positive about kind, professional staff and supportive end-of-life care, though there is also a serious negative complaint about one dog’s handling during a visit.
Services
- •General veterinary care: Reviews mention appointments for elderly cats, puppies, dogs, and households with multiple cats, including thorough check-ups and routine consultations.
- •Emergency care: The clinic website states that care is available around the clock.
- •End-of-life care: Owners describe supportive euthanasia visits, including time to say goodbye in private and sensitive handling around payment afterward.
- •Microchipping: One owner described bringing a litter of nine puppies for microchipping, with staff helping manage and settle the puppies throughout the visit.
- •Veterinary nurse training practice: The website says student nurses may be involved in appointments, and owners can request a qualified nurse when booking.
Pricing
No published pricing information is currently available for this clinic.
People
- •Kelly: Praised for being sympathetic and understanding during an end-of-life visit.
- •Mr Johnston: Named by one owner, who said he was brilliant with their cats.
- •Elena: Reception team member singled out for efficiency, advice, and helpfulness.
- •Unnamed vet: One reviewer described the vet handling a litter of puppies for microchipping as confident, reassuring, and gentle.
Reviews
Google rating: 4.4/5 from 154 reviews.
- •Many recent reviewers describe the team as kind, caring, professional, and welcoming, including owners returning with a new puppy and others who said the practice was clean and tidy.
- •Reception and front-desk support stands out in positive feedback, especially for efficiency, friendliness, and help managing busy visits or multiple pets.
- •Owners also highlight sensitive end-of-life care, including being given time with a pet after euthanasia and not being pressed for payment straight away.
- •The main negative theme is a serious complaint about one stressful visit, with a reviewer saying their dog was left bleeding and criticising the vet’s manner and communication.
