Fantastic vets - friendly , helpful receptionists, vet was amazing with our dogs - introduced herself to dogs made them comfortable and at ease . Really lovely

how long do you have to wait on the phone for someone to pick up ?? 5 mins you think ? Well no after 20 minutes waiting I gave up.. I try it again later 10 minutes. really good and then again. still I haven't got through. !! I've wasted my time about 1 hour it seems quicker just to go down there then phoning. how ridiculous....

I needed one tablet of Apoquel for my dog - I had to stay in Eastbourne overnight unexpectedly and did not have the tablets with me. I went at 8.30 am. with the dog( a Frenchie ) and asked for a tablet, or he would scratch all day. My vet sent the patient history at that time, and all that needed to be done was to dispense the tablet. I was told it would happen shortly. As I work opposite, I went again at 10. The receptionist could not help me, and the one that I talked to earlier was in training. So I went again at midday - now the other receptionist was in training, and the vet was busy. I phoned at 1 pm - the vet went to lunch, and my single tablet was still unavailable. Finally, after 3 pm , I could collect it at a cost of £25 ( prescription dispensing fee). At no time during the day there were people or animals at the reception, it was always empty. It might be a nice place. It is just such a shame that nobody there cares.

Just been to Eastboure Vet at Acaia Villas for my dog's vacation boosters. Whoever is on reception duies always make you feel welcome and the staff are so polite. The vets and nurses make you feel like your pet is the best pet in the world. They all clearly love animals. I've been using Eastbourne Vets for over 20 years. I wouldn't dream of going anywhere else.

I had a problem with my doh and came here. The receptionist was really friendly and helpful. I had to wait a little bit but when I saw the vet she was caring and put out the options clearly. The treatment was about £1k to remove a lump from her ear.