Specialist Vets in Eastbourne

## Summary St Annes Veterinary Group is a long-established veterinary practice (the website states over 70 years in service). Recent reviews most often describe calm, patient handling—particularly for anxious dogs—and a consistently friendly welcome for cat owners. One reviewer reports an appointment was cancelled shortly beforehand for a pigeon, with the practice said to have declined pigeons and cited avian flu/wild-bird restrictions, which the reviewer disputes. Concrete specifics mentioned in reviews include: - Taking extra time with a very nervous dog, letting the dog approach at her own pace and using treats, leading to a noticeably calmer visit. - Staff listening closely to owners’ concerns and helping them feel at ease during consultations. - Routine care experiences referenced for cats over multiple years. - A reported refusal/cancellation relating to bringing in a pigeon (species policy contested in the review). ## Services Based on the website summary and the latest reviews available: - General veterinary consultations for **dogs and cats** are explicitly referenced (multiple owners mention care for their cats; one describes a first visit for their dog). - The practice is reported (in a negative review) to **decline seeing pigeons**, with the reason given to the reviewer described as relating to wild birds/avian flu restrictions (the reviewer disputes how this was handled). ## People - **Benjamin** (vet, role implied by the review): described as handling an extremely anxious dog patiently—allowing the dog to approach at her own pace, offering treats, and making the consultation feel safe enough that the dog left calm (a contrast the owner notes compared with prior vet visits). - **Jackie**: mentioned as listening carefully to the owner and helping them feel at ease. - **Naomi**: credited with treating the owner’s dogs with “kindness and ease.” - **Reception team**: described as helpful, with multiple mentions of a friendly welcome. ## Reviews **Google rating: 4.8 stars from 133 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention a **friendly welcome** and positive interactions with both clinical and reception staff. - Multiple reviews describe **patient, gentle handling**, including a detailed account of a highly anxious dog becoming calm enough to take treats and leave relaxed. - One reviewer reports a **last-minute cancellation/refusal for a pigeon**, and describes dissatisfaction with the explanation given (pigeons not treated / avian flu or wild-bird restrictions), indicating a sharp negative experience for that case.

## Summary Coast Veterinary Referrals is a referral-focused clinic specialising in orthopaedics for dogs and cats, with procedures and investigations centred on lameness and complex injuries. The website lists treatments including TPLO for cruciate ligament rupture, management of fractures/dislocations, patellar luxation and elbow dysplasia workups, Achilles injury treatment, and non‑surgical lameness investigations; stem cell treatment is also mentioned. Recent reviews frequently describe rapid progression from referral to assessment and surgery (including a case seen and operated on the same day after a weekend phone call), and follow-up visits such as a 6‑week post‑op check. One review strongly conflicts with the otherwise positive accounts, alleging a serious surgical error and poor accountability. ## Services - Orthopaedic referral work for **dogs and cats** (website). - **TPLO surgery** for cruciate ligament rupture (website; multiple reviews mention cruciate/ruptured ligament operations and recovery). - Treatment of **fractures and dislocations** (website; one review references surgery after a broken leg). - Treatment for **patellar luxation** (website). - **Elbow dysplasia** treatment (website). - **Achilles injury** treatment (website). - **Non-surgical investigation into lameness** (website). - **Stem cell treatment** (website). - **Emergency treatment for severe injuries** (website). ## People - **Rob (vet/surgeon)** is repeatedly named in reviews as the clinician leading consultations and surgeries. Owners describe: - **Detailed, unhurried consultations** with clear explanations (review describes a “thorough, detailed” consult and “full, clear explanation”). - A **non-pushy approach to treatment decisions**, with one owner noting they didn’t feel rushed or steered toward “heavy interventionist approaches.” - **Availability around urgent cases**, including a phone call on a Sunday after a referral and surgery the following Monday in one account. - **The wider team** is mentioned for coordinated support from first contact through post-op checks, with owners highlighting support during recovery and pets appearing comfortable on visits (e.g., wagging tails; pulling in to see staff despite injury/pain medication). ## Reviews **4.9 stars from 48 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast referral-to-treatment timelines**, including one report of weekend contact followed by Monday assessment and same-day surgery for a TPLO complication. - **Orthopaedic surgical outcomes** are a common focus: several owners describe strong recoveries after cruciate/ruptured ligament surgery and after surgery for a broken leg. - **Communication and explanation**: owners mention thorough consultations and clear guidance through surgery and recovery, including a **6‑week post-op check**. - **Comfort handling pets**: multiple reviews describe dogs being relaxed or even eager to attend. - **One highly negative account conflicts with the rest**, alleging a mis-cut during urgent hip surgery for a puppy, delayed definitive treatment, and lack of responsibility taken afterward.

## Summary Eastbourne Vets is a **veterinary nurse training facility** and appears to operate across **more than one practice/branch** (one reviewer describes attending “both practices”). Recent reviews are mixed: several owners describe **friendly, thorough consultations** and staff who **take time to settle dogs before examining them**, while a smaller number report serious problems including **inconsistent diagnoses across different vets**, **rushed appointments**, and **poor sensitivity around euthanasia**. Concrete specifics mentioned by owners include: - A vet **introducing herself to dogs first** to help them feel at ease before treatment. - One client repeatedly seeing **different vets** for the same case and being given **different diagnoses**. - Difficulties reported by some clients with **getting through by phone** and delays for **dispensing a single medication tablet**. ## Services Services and situations explicitly mentioned in the available information and reviews include: - **Veterinary nurse training** (listed capability). - **Vaccination boosters** for dogs. - **Surgery to remove a lump from an ear** (treatment options discussed; procedure described by the owner). - **Medication dispensing**, including Apoquel (one reviewer sought a single tablet; dispensing described as delayed). - **End-of-life care/euthanasia** (one owner describes their cat being put to sleep, with concerns about the support provided). ## Pricing Only prices mentioned by reviewers: - One owner reports costs “**nearly £2000**” over a little more than two weeks of visits, medications, and proposed surgery (they felt costs kept increasing). - One owner reports a **£25 prescription dispensing fee** for a single Apoquel tablet. - One owner reports ear-lump removal treatment costing “**about £1k**”. ## People - **Ana (vet)**: mentioned by name as someone a reviewer is happy to see; they say she knows their dog well and “knows how to deal with him.” - **Reception team**: multiple reviews mention receptionists being **friendly and helpful**, though another review describes long phone waits and being unable to get through. - **Vet approach with dogs**: one owner describes a vet **introducing herself to their dogs and helping them feel comfortable** before proceeding. ## Reviews **4.5 stars from 329 reviews.** The latest written reviews include both strong praise for how staff handle pets and notable complaints about communication, access, and consistency of care. “Themes below are drawn from the latest written reviews available to us.” - Several owners describe **friendly, thorough vets** and a calm approach with dogs (e.g., taking time to make dogs comfortable first). - Some long-term clients report consistently positive experiences over many years, including **welcoming reception** and staff who treat pets attentively. - A small number of reviewers report serious negatives: **difficulty reaching the practice by phone**, **delays getting medication dispensed**, and one detailed account of **conflicting diagnoses across multiple vets**, high cumulative cost, and **lack of emotional support** around euthanasia.

## Summary St Annes Veterinary Group is a long-established veterinary practice (the clinic states over 70 years in service). In the latest reviews available to us, owners describe routine ongoing care for cats/kittens and appointments for injuries (including a last‑minute slot for an injured dog). Several reviewers mention vets being thorough and gentle during examinations, and listening to owners’ concerns. There’s also a clear service inconsistency in one review: a caller describes a receptionist interaction that ended with the phone being put down. ## Services Only services explicitly mentioned in the available sources include: - Vet consultations for cats/kittens described as being “well looked after” over time. - Assessment of an injured dog, including a last‑minute appointment. - General clinical examination described as “thorough” and “gentle” in handling. ## People - **Simon (vet)**: Mentioned as the vet an owner “usually see[s]”, suggesting continuity of care for that family. - **Charlotte (vet)**: Praised for being “very thorough,” “gentle” with an injured dog, and for listening to the owner; the owner said they’d be happy to book with her again. - **Rebecca (vet)**: Mentioned positively alongside being “knowledgeable and professional” during a visit for a cat. - **Janet (receptionist)**: One reviewer reports a negative phone experience when trying to change an appointment, alleging they were accused of lying and that the call was ended abruptly. - **Reception team (general)**: Multiple reviews describe receptionists as helpful and supportive from first phone contact through the visit. ## Reviews **Google rating: 4.7 stars from 161 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners frequently mention staff being friendly and professional, with vets described as thorough and gentle when handling pets. - Communication is a repeated positive: one owner specifically notes the vet listened to them during an injury appointment. - Reception experiences are mostly described as helpful, but one review reports a notably rude call when rescheduling (including an allegation the receptionist hung up).

## Summary Eastbourne Vets is a general veterinary practice (no corporate group affiliation stated in the available information). Based on the information provided, it handles routine appointments and ongoing medication needs, with “emergency veterinary services” also listed in the clinic data (no further details given). Owners specifically mention: - Help “immediately” arranging a cat’s daily medication when an owner had recently moved. - Appointments offered within two days for a worried owner. - A calm, polite atmosphere and on-time appointments, with a clean surgery noted. - A pricing concern from one reviewer who said they were charged **£129** for what they felt was a very basic check-up plus worm/flea tablets, without warning. ## Services Services and capabilities mentioned in the available data and reviews include: - Emergency veterinary services (listed in clinic data; no details on how this is provided). - General consultations/check-ups (one review describes weighing and listening to the heart). - Parasite control products (worm and flea tablets mentioned). - Ongoing/daily medication support for cats (medication provided promptly, per review). - Handling/settling dogs during visits (dogs being put at ease with attention and cuddles, per review). ## Pricing - One reviewer reports being charged **£129** for a “basic check up” (described as weighing and listening to the heart) plus worm and flea tablets, and felt the cost was not explained in advance. ## People - A vet described as a “Greek lady” (not named) is mentioned as showing strong interest in a client’s cats and being “quick and friendly.” - Multiple reviewers comment on staff manner in practical terms: pets being put at ease with attention/cuddles, and polite staff “ready to help.” - Reception is described as friendly and efficient, with an appointment running on time. ## Reviews **4.4 stars from 136 reviews.** Themes below are drawn from the latest written reviews available to us. - Fast help when needed: immediate support to arrange daily medication; an appointment offered within two days for a concern. - Pet handling and manner: reviewers describe pets being put at ease; one reviewer felt the vet “was not great with a big dog.” - Clinic experience: clean premises and punctual appointments mentioned. - Pricing transparency is mixed: one reviewer describes a **£129** charge for a basic consult plus parasite tablets as “overpriced” and says there was no warning.