We have 3 cats all under Health care plan. Thanks to Kelly who help us set this up very friendly and bubbly always willing to help. Lovely vets all round . They care about animals.

Wow is not big enough for the totally amazing care and treatment that our little Choe Yorkshire terrier has received including us,the care and attention before Chloe's operation and after care totally amazing and wonderful, I know to many of us these word's are not big enough, but a big big thank you to all of the wonderful staff and nurses and vet's, we love you 😀 kind regards Glenn and Aurora Brabham.

Took our Staffordshire Bull Terrier for a health check. The reception staff were very welcoming and friendly. We were seen on time by a veterinary nurse. A full health check was completed, very caring and thorough. She listened and put our dog at ease which made the whole process easy. Thank you.

My first time at Highcroft vets yesterday and what a wonderful experience. Kelly on reception was so lovely and welcoming. Consultant was really helpful and provided everything my little dog Maggie needed. Even came away with a goodie bag for maggie, when signing up to a pet plan. Great service and lovely staff.

We got some kittens and because of the level of care provided for my dog when she was unwell, despite the incredible cost, I decided to go with Highcroft because, if nothing else, up to this point they were honest. I spoke to the reception staff and they said that if I joined their Pet Health scheme I could get inoculations and flea treatments. I was led to believe that there would be no further costs. When I arrived on time for the appointment with the kittens, I was presented with. £138 cost for a “consultation” with the vet. I was told that these consultations were per-pet and wasn’t covered on the Pet Health plan. When I saw the vet she was dismissive, didn’t care bout my experience with her, weighed the kittens and checked their pulses - which I assumed was covered under what they called “Comprehensive Health Check” under the plan. Apparently not. I was with the vet for about 15 minutes in total and for that they charged me £138 plus the cost of the initial payment for the Pet Health scheme AND a direct debit of approx £40 per month. I then looked at Trust Pilot reviews for this practice and the overwhelming view is that they charge hidden costs and are prohibitively expensive. They are not transparent about what they charge. I have put a complaint through and am still awaiting an outcome for this. I will report back with their response.