I’ve had an extremely disappointing experience with this veterinary clinic — and unfortunately, this is not the first time. I strongly recommend finding a different vet, as this practice has consistently proven unreliable, unprofessional, and unnecessarily expensive. Appointments are rarely punctual, and the vets often leave early, resulting in rushed or inadequate care. My pet’s vaccinations were slightly overdue, and unlike the regular monthly text reminders I receive for inexpensive flea treatments, no reminder was sent for the far more important and costly vaccinations. As a result, I had to pay for an entirely new round of expensive vaccinations. This issue occurred again after paying for two rounds — and once more, no reminder was sent. When I explained the situation to the receptionist, I was met with rudeness, arrogance, and complete lack of accountability. Instead of acknowledging the failure to notify me, I was simply blamed. It’s unacceptable that they can send automated texts for low-cost treatments but fail to send reminders for nearly £200 vaccinations. I was promised a call back from the manager to address this issue — which never happened. Despite following up multiple times, I received no resolution and no courtesy call. This clinic demonstrates poor customer service, poor communication, and a clear lack of care for their clients and patients. I’m deeply dissatisfied and will be taking my pet elsewhere.

Absolutely awful vet! They don't give a toss about the animals. They just want the money. The staff are rude and shout at you down the phone. Appalling services. Don't waste your time or money.

You can get better value for your pets elsewhere. I know we all get stuck when it comes to consistency for our pets. However, the vets are more worried about sales than your pet. The receptionists have no training in customer service. They are sarcastic, inconsiderate and abusive. I asked to speak to a manager and I was refused.

Sam was amazing. She was so friendly, helpful and informative whist selling my 2 grandchildren fish. She went above and beyond, as did Nova the checkout assistant. They even introduced Chicken the guinea pig to my grandchildren!!! We left feeling so happy and satisfied. Thank you ladies !!

Companion care vets were so kind and compassionate when we had to put our elderly Labrador to sleep. Frederica the vet was so good at explaining everything to us and she reassured us in every way. She enabled us to feel comfortable with our decision and made the experience much more tolerable. The receptionist was kind and thoughtful too. Thank you so much for all you did.