Disappointing Experience with Health Certificate appointment for traveling abroad and poor communication about pricing . I am writing this review to express my dissatisfaction with my recent experience at your clinic regarding the appointment for a health certificate, which was cancelled just a day before my travel. The lack of professionalism displayed was incredibly frustrating, especially as I was not informed of any potential issues until the last moment. The uncertainty and stress caused during this time were unnecessary and could have been avoided with better communication. Furthermore, I had to take the initiative to demand an alternative clinic to address the issue, which added to my frustration. Also the pricing was incorrectly quoted over the phone , once I booked the appointment the vet gave me a much higher quote with no explanation. I expected a higher standard of service, especially considering the importance of obtaining this certificate in a timely manner. I hope that you will take this feedback seriously and make the necessary improvements to prevent future occurrences for other clients.

Having acquired a cat from his previous owner, I requested renewal supplies of two of his medications. After three days I got no response, and when I phoned again was told I would have to pay £60 for a visit to get that done. This seems exorbitant and unnecessary, and I am thinking of going to another vet practice.

Brought our floppsie here for neutering, brilliant staff very helpful and very good aftercare thank you Mr &Mrs hill

Been here multiple times with my dogs, every time, I am so astounded with how patient, informative and caring they have been! Reception and the veterinary team have been great in all aspects ! Thank you ❤️

My dogs had a great time at the vet & are free 9f flees lol, They had a clean bill of health & the staff was lovely & very respectful