Portside Vets

Portside Vets describes itself as an independent clinic, with services ranging from routine check-ups to emergency surgery, and it also operates as a veterinary nurse training facility. The practice website mentions a client portal for managing pets, requesting repeat medications, and booking certain appointments.

In the latest reviews available to us, owners most often describe reassuring communication during serious illness (including end-of-life support for a cat and intensive care for very poorly dogs), plus practical flexibility such as being able to see the same vet if required and being accommodating with appointments and medication pick-ups. One reviewer reports a very different experience around handling a highly anxious dog, including being charged for full appointments when examinations couldn’t be completed and a disputed pet plan charge when leaving.

Services

Based on the website summary and the latest reviews, Portside Vets is associated with

• •Routine consultations/check-ups
• •Diagnostics
• •Pain management
• •Dental care
• •Emergency surgery (stated on the website)
• •Support for unwell/urgent cases (multiple reviews describe dogs being “very poorly” and receiving treatment)
• •Orthopaedic/leg issues mentioned in reviews (a leg injury needing examination; another pet described as having their leg “fixed”)
• •Repeat medications and booking some appointments via an online client portal (website)
• •Medication to calm anxious dogs prior to visits is mentioned by a reviewer as being available (though they report it was only raised after several years)

Pricing

• •One reviewer alleges being asked for an extra £200 related to a pet plan when leaving the practice, despite saying their payments were up to date. No other pricing is stated in the information provided.

People

No individual clinicians are named in the information provided, but reviewers repeatedly describe

• •Being able to see the same vet if required (continuity of care)
• •Vets who are reassuring during high-stress situations, including when a dog was very poorly and during a cat’s end-of-life care
• •A team (including reception) that is described as helpful and accommodating for appointments and collecting medications

One reviewer reports the opposite experience in a specific context: they felt the team did not offer proactive solutions for a highly anxious dog until years later, despite repeated difficulty completing examinations.

Reviews

Google rating: 4.8 stars from 262 reviews. “”

• •Serious illness and recovery: several owners describe dogs being extremely unwell and crediting the practice with stabilising or saving them, alongside clear reassurance from the vet.
• •End-of-life support: one review specifically praises the care shown to both owner and pet during the death of a cat.
• •Practical service: comments mention being accommodating with appointment times and straightforward medication pick-ups, plus the option to see the same vet.
• •Handling anxious pets (mixed): one owner says their dog “loves the vet” and was put at ease; another reports repeated appointments where their anxious dog couldn’t be properly examined, but they were still charged, and they felt calming medication was not offered early enough.
• •Pet plan dispute: one reviewer warns about an alleged extra £200 charge connected to leaving a plan; this is not corroborated elsewhere in the provided reviews.