Portside Vets

My elderly dog needed dental treatment. Dan, the vet, was brilliant with her. It was very good to see the same vet throughout. I would highly recommend this practice

I have been with Portside vets for over 3 years, I have genuinely been impressed with their service from the helpful, friendly reception staff to the team of nurses and veterinary staff. If your pet connects with a vet you are able to request said vet at each visit. We have two elderly dogs of whom are welcomed by name from reception to exit. If a procedure is recommended by a vet full, clear pricing is given prior to said surgery or procedure. We have a lot of medication to administer for one of our dogs, to help with costs our vet recommended we purchase, prescriptions for each medication and we source the medication online, helping to lower costs a lot. We once had a medical emergency with one of our dogs, she was welcomed as an emergency patient and seen immediately. An emergency operation perused that afternoon. Full control of the discussion and procedure was in my hands at all time. I never felt pressured to make expensive decisions. Everyone at Portside vets wanted the best outcome for the animal, thankfully the dog made a full recovery. As you can read, I advocate for Portside vets. Their extensive experience and friendly disposition. Most of all, I trust Portside Vets to do the best for my beloved animals.

Brilliant vets. Everyone is friendly and welcoming. The vets are always pleased to see us and happy to discuss any issues. Great service.

Very good vets, Sarah was great today and gave good advice x

I feel quite conflicted leaving this review, as my experience with the vets themselves has been excellent, but my interactions with most of the reception staff over the phone have been extremely upsetting and stressful. Firstly, I cannot fault the vets. They have been incredibly supportive, attentive, and compassionate throughout a very difficult time for both myself and my dog. When my dog suddenly stopped putting weight on his back leg on the 5th of March, they acted quickly, carried out the necessary investigations, and ultimately performed surgery all within 11 days. They kept me informed, reassured me when I was worried, and showed genuine care and love for my dog. I am truly grateful for everything they have done. Unfortunately, the same cannot be said for the reception team (with the exception of one kind and caring receptionist who reassured me on the day of surgery. From my very first phone call, I felt judged and spoken to in a rude and dismissive manner. When I explained that I had to work in the morning before bringing my dog in, I was met with a comment implying I was neglecting him, despite explaining he was not alone and that I am self-employed and cannot simply not work. This added unnecessary stress to an already worrying situation. On multiple occasions, I was spoken to abruptly and without empathy. Simple questions were met with dismissive responses like “well I don’t know,” rather than any effort to help or direct me to someone who could. When trying to bring my appointment forward, I was told in a blunt and unhelpful way instead of being spoken to with basic courtesy. Today (the most recent upsetting experience) came when discussing payment. After agreeing directly with the vets to pay half upfront and the remainder within three months (which I signed for), I was told by reception that “we don’t do that here” and was repeatedly argued with, making me feel as though I was being dishonest. Only after she called back she acknowledged the agreement, but even then the tone was dismissive and in all honesty she didnt need to phone back about it as I knew what had been agreed and I’m also back into the vets tomorrow. This entire situation has been incredibly stressful. Dealing with a pet needing surgery is already emotional and financially overwhelming, and the way I’ve been spoken to by most of the reception staff has made it significantly harder. I would like to continue with this practice because the vets themselves have been amazing, with Andrei in particular being absolutely wonderful. My dog is still very early in his recovery and has further X-rays and check-ups to come following his surgery on Tuesday. I would also like to add that my in-person interactions with reception staff at the practice have not been negative; my concerns relate specifically to communication over the phone. I hope this feedback is taken on board, as a little more empathy, patience, and professionalism from reception staff on the phone would make a huge difference to clients going through difficult situations. But I do want to say a huge huge thank you to the vets for everything you’ve done

Sophie in particular has been a fantastic, thorough and helpful vet.

A huge thank you to Portside Vets. Istvan has been superb every time I have needed their services. Always incredibly knowledgeable & helpful. Portside Vets were really compassionate when we sadly had to have our much loved cat put to sleep. When we are ready to have another pet we will certainly use Portside Vets and I would highly recommend them. First class local veterinary care, well done to the whole team!

Brilliant, friendly customer service and treatment - as always!

We have been with this vet for a few years and have unfortunately lost a few pet along the way. Portside vets have always been caring and patient which has made the losses a bit better to handle. They give the pets the best care.