Highcroft Veterinary Group – Vets in Polegate
Clinic Overview
- Owners regularly describe the team as caring, polite, and professional, and say pets are handled in a way that helps them feel safe. - One new client with two Akitas especially praised the welcome at a first appointment, including help with a rescue dog and kind pet-friendly extras. - Long-term loyalty stands out, with one reviewer saying they have been using the practice for over 25 years across several pets.
Highcroft Veterinary Group in Polegate is a small-animal practice where clients often highlight calm, caring handling and reassuring communication from the team. Reviews suggest strong continuity, with one owner saying they have used the practice for more than 25 years across several pets. Recent comments also mention pet-friendly touches such as toys and a goodie bag, while a few owners feel the care can be expensive.
Services
- •General veterinary consultations for small animals: Reviews mention professional, friendly vets and staff taking good care of dogs during appointments.
- •Nurse appointments and handling support: Owners describe nurses as lovely, reassuring, and able to help them feel confident in the care being given.
- •Support for nervous or rescue pets during visits: One recent reviewer said staff helped a rescue Akita feel safe and comfortable at a first appointment.
- •Pet-friendly visit experience: Clients mention small touches such as toys for animals, and one recent visitor received a goodie bag.
Pricing
No published pricing information is currently available for this clinic.
People
- •Charlotte: Mentioned by name by a recent client, who said she helped a rescue dog feel safe and comfortable during a first visit.
- •Kelly: Thanked by name by a recent client for helping with two large dogs and for being a key reason they chose the practice.
- •Nursing team (unnamed): Owners describe nurses as lovely with pets and say they help build confidence during appointments.
- •Vets and wider team (unnamed): Reviews describe the broader team as professional, friendly, caring, and supportive over many years.
Reviews
Highcroft Veterinary Group has 4.5 stars from 102 Google reviews. Recent feedback is mostly very positive, with comments centring on gentle handling, friendly staff, and long-term trust in the practice.
- •Owners regularly describe the team as caring, polite, and professional, and say pets are handled in a way that helps them feel safe.
- •One new client with two Akitas especially praised the welcome at a first appointment, including help with a rescue dog and kind pet-friendly extras.
- •Long-term loyalty stands out, with one reviewer saying they have been using the practice for over 25 years across several pets.
- •A small number of comments say the care is knowledgeable and helpful but can feel expensive.
