Companion Care (Eastbourne) Ltd

- Many owners describe fast access and prompt organisation, including quick call-backs after online booking, same-day urgent appointments and rapid emergency assessment. - Reviews often praise communication and care during treatment, with examples including frequent updates while a dog was being treated for gastroenteritis and clear explanations during a heart scan consultation. - Several owners highlight kindness in stressful or end-of-life situations, including calm handling of euthanasia and a condolence card after a cat died.

Companion Care (Eastbourne) Ltd is a Vets4Pets practice in Eastbourne with a modern, well-equipped facility, including separate waiting areas and wards for cats and dogs. The clinic’s website lists emergency cover, surgery, dentistry, imaging, inpatient care and nurse-led support, and it is also noted as a veterinary nurse training facility. Recent feedback is largely positive, with owners often highlighting quick help for urgent problems, clear communication during treatment and kind handling of difficult visits, alongside a smaller number of complaints about reception manner or pressure around major decisions.

Services

•General and preventive care: routine consultations, microchipping, vaccinations, weight clinic, nurse clinic, nutritional advice, prescriptions and medication. Recent reviews mention puppy microchipping and vaccinations, and quick responses to online appointment requests.
•Emergency and urgent care: the clinic states that it provides emergency cover, including weekend emergency appointments for non-registered clients. Reviews describe pets being seen quickly after accidents or sudden illness, including one dog seen within 45 minutes and a same-day appointment for a non-registered bearded dragon.
•Surgery and dentistry: website-listed procedures include soft tissue surgery, orthopaedics, cruciate surgery, airway surgery, keyhole surgery and dentistry with dental X-ray. Recent examples include emergency assessment followed by two teeth being removed the next day.
•Diagnostics and monitoring: digital X-ray, ultrasound, endoscopy, echocardiography, ECG, blood pressure monitoring, plus in-house biochemistry and haematology testing. One recent review specifically mentions a consult and heart scan, with medication started afterward.
•Hospital and additional support: hospital ward, isolation unit, physiotherapy, laser treatment, acupuncture, access to a behaviourist, and progesterone testing. Reviews also mention regular updates during inpatient treatment for gastroenteritis.
•Species seen: the website lists dogs, cats and small mammals. Reviews also mention individual visits for a parakeet nail clip and euthanasia for a bearded dragon.

Pricing

No published pricing information is currently available for this clinic.

People

Warwick is the only staff member named in recent reviews, and was praised for explaining a consultation and heart scan clearly. Reviews also frequently mention friendly reception staff, supportive nurses and vets who keep owners updated, although a few customers report an unfriendly or dismissive front-desk experience.

Reviews

Google rating: 4.5 stars from 324 reviews.

•Many owners describe fast access and prompt organisation, including quick call-backs after online booking, same-day urgent appointments and rapid emergency assessment.
•Reviews often praise communication and care during treatment, with examples including frequent updates while a dog was being treated for gastroenteritis and clear explanations during a heart scan consultation.
•Several owners highlight kindness in stressful or end-of-life situations, including calm handling of euthanasia and a condolence card after a cat died.
•The main negative themes are mixed reception experiences and a small number of more serious complaints, including one review about feeling pressured around a high-cost treatment decision after a road traffic injury.

Reviews for Companion Care (Eastbourne) Ltd

Note: Showing the 10 most recent Google reviews out of 324 we track in total. Recent reviews may not be representative of overall sentiment.

Freya Brookes

2 months ago

Brilliant kind and excellent care from Warwick and all at companion care. My father in laws dog was seen recently for a consult and heart scan (his local vets doesn't do echos). Warwick explained everything really well and started her on medication to help prevent heart failure. Great, knowledgi care at a affordable price.

Raymond Shakespeare

Richard Blundell

Amazing vets toke my puppy there for microchip and vaccinations. Fantastic service fantastic vets

Erika Weston

3 months ago

We have two cats and a dog and they have always been with Companion Care. Staff are friendly, helpful and compassionate. We have had uplifting times there and very traumatic, and they have been very helpful throughout. We have Pet Plan for the two of our older pets which spreads the costs, and is very helpful. The scales are always available for when I pop into Pets At Home so I can keep a check on our dogs weight. I can shop before and after the vet, or not, but it does help with our dogs anxiety levels. Sorry, bit garbled, but I wanted you to know as much as possible.

Tina Jeffries

4 months ago

Excellent service today from start to finish , online appointment made , literally got back to me within 5 mins , friendly reception and lovely vet nurse prompt and efficient service thank you

Eves

5 months ago

Worst experience I’ve ever had from both the vet and receptionists. Avoid at all costs.

Brenda Tompkins

6 months ago

The team at Companion Care were great with my miniature dachsund when he had gastroenteritis this week. The vet gave frequent updates and the level of care and attention was second to none.

Danny King

Fantastic staff ,my bearded dragon had to be put to sleep they fitted me in the same day even though I'm not registered, greeted by kind reception staff and a calm kind vet, overall very impressed and they were very generous with the fee, I will move to this vet off the back of this visit.

Nikki Ray

I took my parakeet Chippy today to have his nails clipped , he has had them done with Companion Care on several occasions, once again the staff were amazing and have done a great job , for a sometimes grumpy parakeet, he is sooo happy now with his manicurenow all done, many thanks nikki

Glenn Cross

8 months ago

For the most part very good. Was a bit upset with how one of the receptionist was very nice and the other one was very off. Never said hello and didn’t even batter an eyelid at me or my dog like they usually do. Maybe having a bad day! No excuse for it though. I’m the one who’s just spent £272 on vets fees so not sure why they had a face like thunder and didn’t even feel the need to acknowledge me! Actually made me feel VERY uncomfortable being there in the waiting area!!