Companion Care (Eastbourne) Ltd – Vets in Eastbourne
Clinic Overview
Companion Care (Eastbourne) Ltd describes itself on its website as a locally owned veterinary practice, with a modern, well‑equipped facility and separate cat/dog waiting areas and wards. The practice offers emergency cover (with a stated weekend emergency fee for non‑registered clients) and is listed as a veterinary nurse training facility.
From the latest reviews available, owners most often describe
- •Fast access for urgent problems, including being seen within 45 minutes for an emergency and being fit in same day even when not registered.
- •Active communication during inpatient care, such as frequent updates while a dog was treated for gastroenteritis.
- •Dental work and urgent surgery planning, including emergency assessment followed by tooth removal and surgery booked for the next morning.
- •A mixed picture on front‑desk and compassion, with some describing kindness (including a condolence card after a pet died), and others reporting a very poor experience or feeling pressured around major decisions.
Services
Services and capabilities stated on the clinic website include
- •Emergency cover
- •Surgery (including soft tissue surgery, orthopaedics, cruciate surgery, airway surgery, and keyhole surgery)
- •Dentistry (including dental X‑ray)
- •Diagnostics/imaging: digital X‑ray, ultrasound, endoscopy, echocardiography, ECG, blood pressure monitoring
- •In‑house laboratory testing: biochemistry and haematology
- •Hospitalisation facilities: hospital ward and isolation unit
- •Physiotherapy, laser treatment, acupuncture, and access to a behaviourist
- •Preventive/ongoing care: microchipping, weight clinic, nurse clinic, nutritional advice, prescriptions/medication
- •Progesterone testing
- •Species listed on the website: dogs, cats, small mammals
Examples mentioned in reviews
- •Emergency appointment after an accident, followed by two teeth removed
- •Treatment for gastroenteritis with ongoing updates
- •Euthanasia for a bearded dragon
- •Nail clipping for a parakeet
Emergency arrangements (as stated on the website)
- •The clinic provides emergency services, and notes an emergency fee for weekend appointments if you’re not a registered client.
Pricing
Only specific amounts mentioned in reviews
- •One reviewer reports paying £272 in vet fees (the review does not specify what this covered).
- •One reviewer reports being quoted £1,100 for a scan and a ~£5,000 estimate for a broken jaw, and says they felt given 24 hours to decide on treatment vs euthanasia; they report a second opinion led to a different plan.
People
No individual clinicians are named in the information provided, but reviewers frequently comment on how the team communicates and handles stressful situations
- •Vets/nurses: owners describe frequent updates during treatment (e.g., gastroenteritis care), and a calm vet during euthanasia. One review highlights staff being good with a dog that “isn’t a fan of the vets.”
- •Reception: experiences conflict. Some reviews mention friendly reception and practical support (e.g., swiftly completing insurance forms), while others describe a receptionist being dismissive/unwelcoming, and a few report a very negative overall interaction with both vet and reception.
Reviews
Google rating: 4.5 stars from 320 reviews. “”
- •Speed for urgent cases: being seen quickly after calling, same‑day fitting in for urgent/euthanasia visits, and rapid responses after online booking.
- •Communication during care: frequent progress updates during treatment and owners feeling kept informed.
- •Kindness around end‑of‑life: some describe supportive handling of a pet’s death, including a condolence card.
- •Operational frustrations: at least one report of a booked imaging appointment being cancelled due to emergencies after the owner had waited.
- •Cost/decision pressure disputes: one detailed complaint about a high quote and feeling pressured to decide quickly, contrasted with other reviews describing helpful care and efficiency.
Special Services
Animals Treated at Companion Care (Eastbourne) Ltd
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Eastbourne) Ltd
Opening Hours
Hours
Reviews for Companion Care (Eastbourne) Ltd
Note: Showing the 5 most recent Google reviews out of 320 we track in total. Recent reviews may not be representative of overall sentiment.
Tina Jeffries
a week ago
Excellent service today from start to finish , online appointment made , literally got back to me within 5 mins , friendly reception and lovely vet nurse prompt and efficient service thank you
Eves
a month ago
Worst experience I’ve ever had from both the vet and receptionists. Avoid at all costs.
Brenda Tompkins
2 months ago
The team at Companion Care were great with my miniature dachsund when he had gastroenteritis this week. The vet gave frequent updates and the level of care and attention was second to none.
Danny King
2 months ago
Fantastic staff ,my bearded dragon had to be put to sleep they fitted me in the same day even though I'm not registered, greeted by kind reception staff and a calm kind vet, overall very impressed and they were very generous with the fee, I will move to this vet off the back of this visit.
Nikki Ray
2 months ago
I took my parakeet Chippy today to have his nails clipped , he has had them done with Companion Care on several occasions, once again the staff were amazing and have done a great job , for a sometimes grumpy parakeet, he is sooo happy now with his manicurenow all done, many thanks nikki
Glenn Cross
2 months ago
For the most part very good. Was a bit upset with how one of the receptionist was very nice and the other one was very off. Never said hello and didn’t even batter an eyelid at me or my dog like they usually do. Maybe having a bad day! No excuse for it though. I’m the one who’s just spent £272 on vets fees so not sure why they had a face like thunder and didn’t even feel the need to acknowledge me! Actually made me feel VERY uncomfortable being there in the waiting area!!
Shelley Ward
2 months ago
After being with this vets for 8 years I thought I could trust them with my fur babies life’s. Seems not. My cat got hit by a car and companion care vets said 1100 for scan 5 grand estimate for broken jaw. U HAVE 24 HOURS TO MAKE A DECISION TREAT OR PUT TO SLEEP. I’m so so so glad my partner made me get a second opinion with a different vets!! not only did he save my cats life but also my own because a part of me would’ve gone with my cat. This is the second time I’ve sat outside pets at home distraught over making life decisions for my animals. No compassion no care. I was told I would only be given 24hours worth of meds and no more would be given as I need to make up my mind. He has a broken top jaw but with advise from another vet he is doing so well. Eating drinking going toilet. And to think I could’ve put my pet down Monday. Absolutely disgusting. To think how many other people have been in this same place as me and said goodbye to their babies. All my 6 animals are now being removed and moved to Cobie vets. Plus my friend will be moving and my mum u have lost 11 animals in ur care.
Lois Kirk
3 months ago
Excellent treatment for my dog. She had an accident causing her to need an emergency appointment and 2 teeth removed. Was seen within 45 minutes of calling and surgery was booked in for first thing the next day. Staff were all extremely helpful and very good with my dog who isnt a fan of the vets. Also swiftly filled in forms for my insurance. 10/10 would definitely recommend!
Gemma Farnes
5 months ago
I cannot thank them enough, I rushed my cat in who was very poorly, with me phoning to say I was only 10mins away, they took him in straight away, sadly he was far too ill and grew his angel wings, but the vet and receptionists were nothing but caring during the whole horrible experience, we even received a card of condolences from all of them, they did everything they could for my cat and everything they could for us!! All I can say is thank you and thank you for making a horrible situation a little bit easier!!
Bill Bingham
6 months ago
Absolutely disgusting service. We turnt up on time with our dog ready to have xrays, that we had booked in for a week or so. They sent us away to come back when they were ready. Then while we were waiting 20 mins later they called us to cancel the appointment because of a couple of emergencies that had come in. I took the day off work today for this and have lost quite alot of money being self employed. WOULD NOT RECOMMEND THIS VET, AVOID IF YOU CAN
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