St Annes Veterinary Group – Vets in Eastbourne
Clinic Overview
- Recent reviewers frequently describe the team as friendly, professional, helpful, and caring, with positive comments about both vets and reception staff. - Cat and dog owners both report gentle, attentive handling, including staff interacting kindly with nervous or injured pets. - One detailed review highlights a last-minute injury appointment where Charlotte was described as thorough and a good listener.
St Annes Veterinary Group in Eastbourne is part of Linnaeus. Recent feedback for the Langney branch paints a consistently positive picture, with owners describing friendly, professional care for cats and dogs and a team that is helpful from first contact through the appointment. Reviews also highlight gentle handling, clear communication, and good support in routine visits as well as last-minute appointments.
Services
- •Consultations for cats and kittens, with owners describing pets as well looked after over time.
- •Dog appointments including assessment of an injury at short notice, with one owner specifically praising the handling of a last-minute visit.
- •General clinical examinations, with vets described as thorough, gentle, and willing to listen carefully to owners' concerns.
- •Reception support around booking and preparing for visits, with most recent comments describing the front-of-house team as helpful and understanding.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews focus much more on the quality of care and staff helpfulness than on pricing.
People
- •Simon (vet): Mentioned as the vet one family usually sees, suggesting continuity of care.
- •Charlotte (vet): Repeatedly praised for being thorough, gentle with an injured dog, and for listening well during the appointment.
- •Rebecca (vet): Described positively as friendly, knowledgeable, and professional during a cat consultation.
- •Janet (receptionist): Named in one negative review about a phone call to change an appointment.
- •Reception team: Most feedback describes reception staff as helpful, kind, and supportive.
Reviews
Google reviews show 4.8 stars from 161 reviews.
- •Recent reviewers frequently describe the team as friendly, professional, helpful, and caring, with positive comments about both vets and reception staff.
- •Cat and dog owners both report gentle, attentive handling, including staff interacting kindly with nervous or injured pets.
- •One detailed review highlights a last-minute injury appointment where Charlotte was described as thorough and a good listener.
- •The main negative note is a single complaint about a rude phone interaction while trying to reschedule an appointment; this stands out against otherwise strongly positive feedback.
