St Annes Veterinary Group – Vets in Eastbourne
Clinic Overview
St Annes Veterinary Group is a long-established veterinary practice (the website states over 70 years in service). Recent reviews most often describe calm, patient handling—particularly for anxious dogs—and a consistently friendly welcome for cat owners. One reviewer reports an appointment was cancelled shortly beforehand for a pigeon, with the practice said to have declined pigeons and cited avian flu/wild-bird restrictions, which the reviewer disputes.
Concrete specifics mentioned in reviews include
- •Taking extra time with a very nervous dog, letting the dog approach at her own pace and using treats, leading to a noticeably calmer visit.
- •Staff listening closely to owners’ concerns and helping them feel at ease during consultations.
- •Routine care experiences referenced for cats over multiple years.
- •A reported refusal/cancellation relating to bringing in a pigeon (species policy contested in the review).
Services
Based on the website summary and the latest reviews available
- •General veterinary consultations for dogs and cats are explicitly referenced (multiple owners mention care for their cats; one describes a first visit for their dog).
- •The practice is reported (in a negative review) to decline seeing pigeons, with the reason given to the reviewer described as relating to wild birds/avian flu restrictions (the reviewer disputes how this was handled).
People
- •Benjamin (vet, role implied by the review): described as handling an extremely anxious dog patiently—allowing the dog to approach at her own pace, offering treats, and making the consultation feel safe enough that the dog left calm (a contrast the owner notes compared with prior vet visits).
- •Jackie: mentioned as listening carefully to the owner and helping them feel at ease.
- •Naomi: credited with treating the owner’s dogs with “kindness and ease.”
- •Reception team: described as helpful, with multiple mentions of a friendly welcome.
Reviews
Google rating: 4.8 stars from 133 reviews.
- •Owners repeatedly mention a friendly welcome and positive interactions with both clinical and reception staff.
- •Multiple reviews describe patient, gentle handling, including a detailed account of a highly anxious dog becoming calm enough to take treats and leave relaxed.
- •One reviewer reports a last-minute cancellation/refusal for a pigeon, and describes dissatisfaction with the explanation given (pigeons not treated / avian flu or wild-bird restrictions), indicating a sharp negative experience for that case.
Animals Treated at St Annes Veterinary Group
Animals We Treat
Companion Animals
Opening Hours – St Annes Veterinary Group
Opening Hours
Hours
Reviews for St Annes Veterinary Group
Note: Showing the 5 most recent Google reviews out of 133 we track in total. Recent reviews may not be representative of overall sentiment.
Lisa Sambrook
2 months ago
Vet lovely, and the lady on reception very helpful
Maureen Clarke
2 months ago
Always a friendly welcome given and first class care and attention from all the staff that have tended to my cats, past and present.
Maureen Clarke
a week ago
Always a friendly welcome given and first class care and attention from all the staff that have tended to my cats, past and present.
Michelle Holder
a month ago
Visited yesterday with our dog, Naomi and Jackie were just so lovely. Jackie really listened to me and I felt so at ease. And Naomi who treated our lovely girls with such kindness and ease. Thank you both for your care.
Michelle Holder
3 months ago
Visited yesterday with our dog, Naomi and Jackie were just so lovely. Jackie really listened to me and I felt so at ease. And Naomi who treated our lovely girls with such kindness and ease. Thank you both for your care.
raymondingram1
2 months ago
BEWARE! Booked an appointment to take a feral pigeon in as it had respiratory problems, and needed antibiotics, for which I intended paying their fees, shortly before the appointment they cancelled saying they do not do pigeons...RUBBISH, probably thought that there was NO money in it, absolutely disgusted with them. Now they are saying that they could not have a wild bird in the practise due to avian flue...I NEVER SAID IT WAS A WILD PIGEON AT THE TIME OF BOOKING, they will very obviously say anything to save face, A VERY DISCUSTING ATTITUDE and one that makes me very ANGRY, will NEVER recommend this vet practise to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
raymondingram1
4 months ago
BEWARE! Booked an appointment to take a feral pigeon in as it had respiratory problems, and needed antibiotics, for which I intended paying their fees, shortly before the appointment they cancelled saying they do not do pigeons...RUBBISH, probably thought that there was NO money in it, absolutely disgusted with them. Now they are saying that they could not have a wild bird in the practise due to avian flue...I NEVER SAID IT WAS A WILD PIGEON AT THE TIME OF BOOKING, they will very obviously say anything to save face, A VERY DISCUSTING ATTITUDE and one that makes me very ANGRY, will NEVER recommend this vet practise to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Harry
4 months ago
Very friendly and knowledgeable.
Kala Wilkes
2 months ago
Great staff and lovely vets very happy thank you for looking after my cats .
L B
6 months ago
My dog Bella had her first visit to St Anne's Willingdon yesterday, and I honestly couldn't be more impressed. Bella is an extremely nervous dog when it comes to vet visits, due to a traumatic experience as a puppy. She's not aggressive at all, just deeply anxious, especially in the consultation room and on the examination table. We were lucky enough to see Benjamin, and what a difference he made. He was incredibly patient and gentle, allowing Bella to approach him at her own pace. To my amazement, Bella even took treats from him and proudly showed off her tricks, which is completely unheard of at any other vet visit! For the first time in years, Bella left the vets not only calm and happy but without vomiting or diarrhea. She even left with a wagging tail and a new toy! I moved her to St Anne’s after a horrendous experience with a previous vet who doubled her treatment price without warning and attempted to prescribe her two medications that, if combined, could have caused her to bleed out and die. This wasn't just negligence, it was dangerous (a case now acknowledged by the RCVS), but also unfairly blacklisted her as aggressive, leaving us without any willing vets. St Anne’s took Bella in without hesitation. They listened to me, respected what I had to say, and most importantly, took the time to see Bella for who she really is: a sweet, loving dog who just needs a little patience and kindness. The team at St Anne’s, especially at the Willingdon branch, went above and beyond to make both of us feel safe and supported. There was no arrogance, no ‘we know best’ attitude, just compassion, professionalism, and genuine care. I travel over 10 miles to bring Bella here, and it is absolutely worth every mile. If you’re looking for a vet who truly puts your pet's wellbeing first, I wholeheartedly recommend St Anne’s Willingdon. They’ve given me my faith in veterinary care back.
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