St Annes Veterinary Group

- Recent reviewers repeatedly mention a friendly, helpful team, with particular praise for reception staff and the welcome at the practice. - Several reviews highlight gentle, compassionate handling, especially with nervous dogs, alongside a thorough and pragmatic approach to treatment. - Owners also speak warmly about the practice’s support during emotionally difficult situations, including euthanasia care handled with kindness and sensitivity.

St Annes Veterinary Group in Eastbourne is part of the Linnaeus veterinary group. Recent feedback paints a picture of a friendly, compassionate practice, with owners particularly praising the team’s calm handling of nervous dogs and supportive care during difficult moments. Reviews also mention helpful reception staff and clear communication around treatment and costs.

Services

•Veterinary consultations for dogs and cats: Reviews refer to routine care for cats over a number of years, as well as consultations for dogs with both everyday and more complex health concerns.
•Support for anxious or nervous pets: Owners describe patient, gentle handling during appointments, including taking extra time, letting a worried dog approach at her own pace, and using treats to help make the visit calmer.
•End-of-life care: One recent review highlights compassionate support when two dogs had to be put to sleep, with the practice described as kind and respectful throughout.
•Communication-led consultations: Owners mention feeling listened to and reassured during appointments, with a thorough and pragmatic approach to dogs’ health.
•Species limits noted in reviews: One reviewer reports that the practice cancelled an appointment for a pigeon, with avian flu or wild-bird restrictions given as the reason.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews describe the team as transparent about costs, and one owner specifically appreciated that there was no pressure to settle payment immediately during an end-of-life situation.

People

•Benjamin: Praised for a patient, calm approach with a highly anxious dog, helping turn a stressful vet visit into a much more relaxed experience.
•Jackie: Mentioned positively for listening carefully and helping an owner feel at ease during a consultation.
•Naomi: Thanked for treating dogs with kindness and ease.
•Reception team: Frequently described as friendly, helpful, and welcoming on the phone and in person.

Reviews

St Annes Veterinary Group has a 4.8-star Google rating from 137 reviews.

•Recent reviewers repeatedly mention a friendly, helpful team, with particular praise for reception staff and the welcome at the practice.
•Several reviews highlight gentle, compassionate handling, especially with nervous dogs, alongside a thorough and pragmatic approach to treatment.
•Owners also speak warmly about the practice’s support during emotionally difficult situations, including euthanasia care handled with kindness and sensitivity.
•The main negative note in recent feedback is a complaint about a cancelled pigeon appointment, where the reviewer was unhappy with the explanation given about species or avian flu restrictions.

Reviews for St Annes Veterinary Group

Note: Showing the 10 most recent Google reviews out of 137 we track in total. Recent reviews may not be representative of overall sentiment.

Liquid Solutions

4 months ago

Helpful, transparent with costing, due care and attention. Really good vets.

Taryn Hodgskin

Thorough, compassionate and a very open and pragmatic approach to our dogs health. Thank you so much

Edward Ashman

5 months ago

I have nothing but good things to say about the Willingdon surgery since moving there. They helped us retrain our old grumpy dog who hated the vets into an old grumpy dog who grudgingly enjoyed the vets. A huge part of that was due to the excellent bedside manner the vets at St Anne's employ when dealing with dogs. The Eastbourne branch has also improved massively in the past few years and this is down to their fantastic staff. The receptionists at all three branches are probably the most helpful people I ever spoken to on the phone. A real credit to the company. Sadly, we had to have both of our dogs put to sleep over Christmas after they developed untreatable issues and St Anne's were amazing. They were compassionate and supportive through the entire process and there was no pressure to pay until we'd received both dogs ashes. It felt like they had put our needs first at a time when we really needed it.

Tony Jones

Very helpful kind and respectful

Lisa Sambrook

8 months ago

Vet lovely, and the lady on reception very helpful

Maureen Clarke

9 months ago

Always a friendly welcome given and first class care and attention from all the staff that have tended to my cats, past and present.

Michelle Holder

Visited yesterday with our dog, Naomi and Jackie were just so lovely. Jackie really listened to me and I felt so at ease. And Naomi who treated our lovely girls with such kindness and ease. Thank you both for your care.

raymondingram1

11 months ago

BEWARE! Booked an appointment to take a feral pigeon in as it had respiratory problems, and needed antibiotics, for which I intended paying their fees, shortly before the appointment they cancelled saying they do not do pigeons...RUBBISH, probably thought that there was NO money in it, absolutely disgusted with them. Now they are saying that they could not have a wild bird in the practise due to avian flue...I NEVER SAID IT WAS A WILD PIGEON AT THE TIME OF BOOKING, they will very obviously say anything to save face, A VERY DISCUSTING ATTITUDE and one that makes me very ANGRY, will NEVER recommend this vet practise to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!