Eastbourne Vets – Vets in Eastbourne
Clinic Overview
- Friendliness and competence (positive): multiple reviewers mention friendly staff and vets who seemed knowledgeable and helped their dog. - End-of-life care (positive): one reviewer specifically praises the vet’s kindness during a pet being put to sleep. - Cost communication and payment expectations (negative): several reviews complain about costs not being explained before tests, a focus on money, and a reception message that payment must be made at the time of treatment.
Services
- •Veterinary nurse training facility (listed service).
- •Euthanasia/end-of-life care: one owner describes their cat being put to sleep due to kidney failure, and highlights the vet’s manner during the appointment.
- •Operations/procedures: surgery is referenced in a negative review (alleged complication affecting the pet’s throat).
- •Diagnostic testing and medication: mentioned in complaints about tests being run without costs explained first and medication felt to be unnecessary (as alleged by the reviewer).
- •Parasite control via a plan: flea/worm treatments supplied through a plan are repeatedly mentioned, including reported delays in ordering/availability and reminder/notification issues.
People
- •Unnamed vet (“a nice Australian guy”): praised by one reviewer for being kind and “brilliant” during a euthanasia appointment.
- •Reception team: described as “helpful and friendly” in one review, and “lovely” in another—while other reviews describe reception interactions as disrespectful when questioning bills and ongoing difficulties getting reminders/plan admin handled correctly.
Reviews
Google rating: 4.5 stars from 131 reviews.
- •Friendliness and competence (positive): multiple reviewers mention friendly staff and vets who seemed knowledgeable and helped their dog.
- •End-of-life care (positive): one reviewer specifically praises the vet’s kindness during a pet being put to sleep.
- •Cost communication and payment expectations (negative): several reviews complain about costs not being explained before tests, a focus on money, and a reception message that payment must be made at the time of treatment.
- •Clinical outcome concern (negative): one reviewer reports an operation that allegedly left their pet with a damaged throat.
- •Administration and plan management issues (negative): one reviewer details repeated delays ordering flea/worm treatments on a plan and problems getting correct reminder settings for different pets/owners.
Special Services
Animals Treated at Eastbourne Vets
Animals We Treat
Companion Animals
Pricing at Eastbourne Vets
Opening Hours – Eastbourne Vets
Opening Hours
Hours
Reviews for Eastbourne Vets
Note: Showing the 5 most recent Google reviews out of 131 we track in total. Recent reviews may not be representative of overall sentiment.
Gavin Jeffery
a month ago
Helpful and friendly staff
kazmer keresztesi
3 months ago
If you really love your member of family, AVOID this place full of incompetence.
Michelle Martin-Ross
6 months ago
Raymond Shakespeare
6 months ago
Staff very friendly vets seemed very knowledgeable and helped my dog
Raymond Shakespeare
3 months ago
Staff very friendly vets seemed very knowledgeable and helped my dog
Sheridan Nye
8 months ago
Money-grabbing scam. Vets who don't tell you about costs before running tests, sell you medication your pet doesn't need, receptionists who talk to you like dirt if you question the bill. Oh, and an operation that left my pet with a damaged throat. They are a chain owned by an investment company that wants to bleed as much out of pet owners as possible. Avoid if you love your pet.
Sheridan Nye
6 months ago
Money-grabbing scam. Vets who don't tell you about costs before running tests, sell you medication your pet doesn't need, receptionists who talk to you like dirt if you question the bill. Oh, and an operation that left my pet with a damaged throat. They are a chain owned by an investment company that wants to bleed as much out of pet owners as possible. Avoid if you love your pet.
Ken Bruce
6 months ago
Had to have our dear cat to sleep as his kidneys had packed in . The vet was a nice Australian guy very kind . But we still cried a lot . But he was brilliant
Katie Beal
6 months ago
Not a good experience! I have been with these vets for a year now and everytime there has been a problem! I pay for two cats on a plan and everytime I go to order their flea/worm treatment they order late or don't get it in time I once had to wait 3 weeks for it and by that time their next flea treatment was due, I have been chased back and forth between seaside and acacia villas, and the worst one is I have spoken to 1 vet and 3 times with the receptionist that I pay for my mums dog but don't own him so I would like a reminder for my cats and for my mum to get a reminder about the dog (how hard is that) everytime they say yes it has been sorted or that is fine but so far this still has not happened and have now been told that my mum gets the reminders even for MY cats. I don't know why this is so difficult for them or they could at least tell me that they are unable to do this! not tell me that it is done and sorted. Liars and time wasters. Am giving them one more chance to correct this or to at least tell me they can't, or they have lost 3 animals and I'm finding another vets. I in no way wanted to write this review but hopefully they actually listen to me this time.
Janis Buckley
7 months ago
I don't want to go into details of what happened at this vets as it really is a long story. What I will say is that I found the vet to be abrupt, lacking sympathy, more interested in money. The notice at reception is disgusting. It basically says 'PAYMENT MUST BE MADE AT THE TIME OF TREATMENT REGARDLESS OF THE CIRCUMSTANCES'. When you have had to say goodbye to your beloved pet, you are in no state to be dealing with this. Surely an invoice can be sent? The receptionists were lovely & I feel sorry for them having to ask the bereaved for payments when they are so distressed, as my daughter & I were.
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