Eastbourne Vets – Vets in Eastbourne
Clinic Overview
Eastbourne Vets is a veterinary nurse training facility and appears to operate across more than one practice/branch (one reviewer describes attending “both practices”). Recent reviews are mixed: several owners describe friendly, thorough consultations and staff who take time to settle dogs before examining them, while a smaller number report serious problems including inconsistent diagnoses across different vets, rushed appointments, and poor sensitivity around euthanasia.
Concrete specifics mentioned by owners include
- •A vet introducing herself to dogs first to help them feel at ease before treatment.
- •One client repeatedly seeing different vets for the same case and being given different diagnoses.
- •Difficulties reported by some clients with getting through by phone and delays for dispensing a single medication tablet.
Services
Services and situations explicitly mentioned in the available information and reviews include
- •Veterinary nurse training (listed capability).
- •Vaccination boosters for dogs.
- •Surgery to remove a lump from an ear (treatment options discussed; procedure described by the owner).
- •Medication dispensing, including Apoquel (one reviewer sought a single tablet; dispensing described as delayed).
- •End-of-life care/euthanasia (one owner describes their cat being put to sleep, with concerns about the support provided).
Pricing
Only prices mentioned by reviewers
- •One owner reports costs “nearly £2000” over a little more than two weeks of visits, medications, and proposed surgery (they felt costs kept increasing).
- •One owner reports a £25 prescription dispensing fee for a single Apoquel tablet.
- •One owner reports ear-lump removal treatment costing “about £1k”.
People
- •Ana (vet): mentioned by name as someone a reviewer is happy to see; they say she knows their dog well and “knows how to deal with him.”
- •Reception team: multiple reviews mention receptionists being friendly and helpful, though another review describes long phone waits and being unable to get through.
- •Vet approach with dogs: one owner describes a vet introducing herself to their dogs and helping them feel comfortable before proceeding.
Reviews
4.5 stars from 329 reviews. The latest written reviews include both strong praise for how staff handle pets and notable complaints about communication, access, and consistency of care. “”
- •Several owners describe friendly, thorough vets and a calm approach with dogs (e.g., taking time to make dogs comfortable first).
- •Some long-term clients report consistently positive experiences over many years, including welcoming reception and staff who treat pets attentively.
- •A small number of reviewers report serious negatives: difficulty reaching the practice by phone, delays getting medication dispensed, and one detailed account of conflicting diagnoses across multiple vets, high cumulative cost, and lack of emotional support around euthanasia.
Special Services
Animals Treated at Eastbourne Vets
Animals We Treat
Companion Animals
Opening Hours – Eastbourne Vets
Opening Hours
Hours
Reviews for Eastbourne Vets
Note: Showing the 5 most recent Google reviews out of 329 we track in total. Recent reviews may not be representative of overall sentiment.
Katya Vella
a week ago
Victoria Hughes
3 weeks ago
Absolutely awful vets, our poor family cat aged 9 was seen by 3 different vets, all diagnosed him with different ailments… surgery and a ridiculous amount of medication prescribed, none of which worked, visited both the practices with my cat for just over 2 weeks, every time there was more cost, it added up to nearly £2000!!! The vets was very unsympathetic, no care or support was given to my cat or myself.. every appointment was very rushed. My cat was put to sleep sadly and even then know comfort for us as pet owners! The whole time it was upsetting and no sensitivity was given, even when I picked up his ashes it was like collecting something from a shop! This whole experience with these 2 practices as completely upset our family and I will never recommend them to anyone.
John Higgins
a month ago
Great vets very friendly and thorough.
Dan Bibiloni
a month ago
Always fab when we see Ana, she knows our Ridgeback well and knows how to deal with him 100 would recommend 🙂
Raymond Shakespeare
a month ago
Very friendly but like all vets expensive
Stephanie Anderson
3 weeks ago
Fantastic vets - friendly , helpful receptionists, vet was amazing with our dogs - introduced herself to dogs made them comfortable and at ease . Really lovely
Anthony
4 months ago
how long do you have to wait on the phone for someone to pick up ?? 5 mins you think ? Well no after 20 minutes waiting I gave up.. I try it again later 10 minutes. really good and then again. still I haven't got through. !! I've wasted my time about 1 hour it seems quicker just to go down there then phoning. how ridiculous....
Nina Smith
6 months ago
I needed one tablet of Apoquel for my dog - I had to stay in Eastbourne overnight unexpectedly and did not have the tablets with me. I went at 8.30 am. with the dog( a Frenchie ) and asked for a tablet, or he would scratch all day. My vet sent the patient history at that time, and all that needed to be done was to dispense the tablet. I was told it would happen shortly. As I work opposite, I went again at 10. The receptionist could not help me, and the one that I talked to earlier was in training. So I went again at midday - now the other receptionist was in training, and the vet was busy. I phoned at 1 pm - the vet went to lunch, and my single tablet was still unavailable. Finally, after 3 pm , I could collect it at a cost of £25 ( prescription dispensing fee). At no time during the day there were people or animals at the reception, it was always empty. It might be a nice place. It is just such a shame that nobody there cares.
Caroline Skinner
6 months ago
Just been to Eastboure Vet at Acaia Villas for my dog's vacation boosters. Whoever is on reception duies always make you feel welcome and the staff are so polite. The vets and nurses make you feel like your pet is the best pet in the world. They all clearly love animals. I've been using Eastbourne Vets for over 20 years. I wouldn't dream of going anywhere else.
Arvin Dev
2 years ago
I had a problem with my doh and came here. The receptionist was really friendly and helpful. I had to wait a little bit but when I saw the vet she was caring and put out the options clearly. The treatment was about £1k to remove a lump from her ear.
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