Dog & Cat Vets in Eastbourne

## Summary Companion Care (Eastbourne) Ltd describes itself on its website as a **locally owned** veterinary practice, with a **modern, well‑equipped facility** and separate **cat/dog waiting areas and wards**. The practice offers **emergency cover** (with a stated **weekend emergency fee for non‑registered clients**) and is listed as a **veterinary nurse training facility**. From the latest reviews available, owners most often describe: - **Fast access for urgent problems**, including being seen within **45 minutes** for an emergency and being **fit in same day** even when not registered. - **Active communication during inpatient care**, such as **frequent updates** while a dog was treated for gastroenteritis. - **Dental work and urgent surgery planning**, including **emergency assessment** followed by **tooth removal** and surgery booked for the next morning. - A **mixed picture on front‑desk and compassion**, with some describing kindness (including a **condolence card** after a pet died), and others reporting a very poor experience or feeling pressured around major decisions. ## Services Services and capabilities stated on the clinic website include: - **Emergency cover** - **Surgery** (including **soft tissue surgery**, **orthopaedics**, **cruciate surgery**, **airway surgery**, and **keyhole surgery**) - **Dentistry** (including **dental X‑ray**) - **Diagnostics/imaging**: **digital X‑ray**, **ultrasound**, **endoscopy**, **echocardiography**, **ECG**, **blood pressure monitoring** - **In‑house laboratory testing**: **biochemistry** and **haematology** - **Hospitalisation facilities**: **hospital ward** and **isolation unit** - **Physiotherapy**, **laser treatment**, **acupuncture**, and access to a **behaviourist** - Preventive/ongoing care: **microchipping**, **weight clinic**, **nurse clinic**, **nutritional advice**, **prescriptions/medication** - **Progesterone testing** - Species listed on the website: **dogs, cats, small mammals** Examples mentioned in reviews: - **Emergency appointment** after an accident, followed by **two teeth removed** - Treatment for **gastroenteritis** with ongoing updates - **Euthanasia** for a **bearded dragon** - **Nail clipping** for a **parakeet** Emergency arrangements (as stated on the website): - The clinic provides **emergency services**, and notes an **emergency fee for weekend appointments** if you’re **not a registered client**. ## Pricing Only specific amounts mentioned in reviews: - One reviewer reports paying **£272** in vet fees (the review does not specify what this covered). - One reviewer reports being quoted **£1,100 for a scan** and a **~£5,000 estimate** for a broken jaw, and says they felt given **24 hours** to decide on treatment vs euthanasia; they report a second opinion led to a different plan. ## People No individual clinicians are named in the information provided, but reviewers frequently comment on how the team communicates and handles stressful situations: - **Vets/nurses**: owners describe **frequent updates** during treatment (e.g., gastroenteritis care), and a **calm vet** during euthanasia. One review highlights staff being good with a dog that “isn’t a fan of the vets.” - **Reception**: experiences conflict. Some reviews mention **friendly reception** and practical support (e.g., **swiftly completing insurance forms**), while others describe a receptionist being **dismissive/unwelcoming**, and a few report a **very negative overall interaction** with both vet and reception. ## Reviews **Google rating: 4.5 stars from 320 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed for urgent cases**: being seen quickly after calling, same‑day fitting in for urgent/euthanasia visits, and rapid responses after online booking. - **Communication during care**: frequent progress updates during treatment and owners feeling kept informed. - **Kindness around end‑of‑life**: some describe supportive handling of a pet’s death, including a condolence card. - **Operational frustrations**: at least one report of a **booked imaging appointment being cancelled** due to emergencies after the owner had waited. - **Cost/decision pressure disputes**: one detailed complaint about a high quote and feeling pressured to decide quickly, contrasted with other reviews describing helpful care and efficiency.

## Summary St Annes Veterinary Group is a long-established veterinary practice (the website states over 70 years in service). Recent reviews most often describe calm, patient handling—particularly for anxious dogs—and a consistently friendly welcome for cat owners. One reviewer reports an appointment was cancelled shortly beforehand for a pigeon, with the practice said to have declined pigeons and cited avian flu/wild-bird restrictions, which the reviewer disputes. Concrete specifics mentioned in reviews include: - Taking extra time with a very nervous dog, letting the dog approach at her own pace and using treats, leading to a noticeably calmer visit. - Staff listening closely to owners’ concerns and helping them feel at ease during consultations. - Routine care experiences referenced for cats over multiple years. - A reported refusal/cancellation relating to bringing in a pigeon (species policy contested in the review). ## Services Based on the website summary and the latest reviews available: - General veterinary consultations for **dogs and cats** are explicitly referenced (multiple owners mention care for their cats; one describes a first visit for their dog). - The practice is reported (in a negative review) to **decline seeing pigeons**, with the reason given to the reviewer described as relating to wild birds/avian flu restrictions (the reviewer disputes how this was handled). ## People - **Benjamin** (vet, role implied by the review): described as handling an extremely anxious dog patiently—allowing the dog to approach at her own pace, offering treats, and making the consultation feel safe enough that the dog left calm (a contrast the owner notes compared with prior vet visits). - **Jackie**: mentioned as listening carefully to the owner and helping them feel at ease. - **Naomi**: credited with treating the owner’s dogs with “kindness and ease.” - **Reception team**: described as helpful, with multiple mentions of a friendly welcome. ## Reviews **Google rating: 4.8 stars from 133 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention a **friendly welcome** and positive interactions with both clinical and reception staff. - Multiple reviews describe **patient, gentle handling**, including a detailed account of a highly anxious dog becoming calm enough to take treats and leave relaxed. - One reviewer reports a **last-minute cancellation/refusal for a pigeon**, and describes dissatisfaction with the explanation given (pigeons not treated / avian flu or wild-bird restrictions), indicating a sharp negative experience for that case.

## Summary Coast Veterinary Referrals is a referral-focused clinic specialising in orthopaedics for dogs and cats, with procedures and investigations centred on lameness and complex injuries. The website lists treatments including TPLO for cruciate ligament rupture, management of fractures/dislocations, patellar luxation and elbow dysplasia workups, Achilles injury treatment, and non‑surgical lameness investigations; stem cell treatment is also mentioned. Recent reviews frequently describe rapid progression from referral to assessment and surgery (including a case seen and operated on the same day after a weekend phone call), and follow-up visits such as a 6‑week post‑op check. One review strongly conflicts with the otherwise positive accounts, alleging a serious surgical error and poor accountability. ## Services - Orthopaedic referral work for **dogs and cats** (website). - **TPLO surgery** for cruciate ligament rupture (website; multiple reviews mention cruciate/ruptured ligament operations and recovery). - Treatment of **fractures and dislocations** (website; one review references surgery after a broken leg). - Treatment for **patellar luxation** (website). - **Elbow dysplasia** treatment (website). - **Achilles injury** treatment (website). - **Non-surgical investigation into lameness** (website). - **Stem cell treatment** (website). - **Emergency treatment for severe injuries** (website). ## People - **Rob (vet/surgeon)** is repeatedly named in reviews as the clinician leading consultations and surgeries. Owners describe: - **Detailed, unhurried consultations** with clear explanations (review describes a “thorough, detailed” consult and “full, clear explanation”). - A **non-pushy approach to treatment decisions**, with one owner noting they didn’t feel rushed or steered toward “heavy interventionist approaches.” - **Availability around urgent cases**, including a phone call on a Sunday after a referral and surgery the following Monday in one account. - **The wider team** is mentioned for coordinated support from first contact through post-op checks, with owners highlighting support during recovery and pets appearing comfortable on visits (e.g., wagging tails; pulling in to see staff despite injury/pain medication). ## Reviews **4.9 stars from 48 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast referral-to-treatment timelines**, including one report of weekend contact followed by Monday assessment and same-day surgery for a TPLO complication. - **Orthopaedic surgical outcomes** are a common focus: several owners describe strong recoveries after cruciate/ruptured ligament surgery and after surgery for a broken leg. - **Communication and explanation**: owners mention thorough consultations and clear guidance through surgery and recovery, including a **6‑week post-op check**. - **Comfort handling pets**: multiple reviews describe dogs being relaxed or even eager to attend. - **One highly negative account conflicts with the rest**, alleging a mis-cut during urgent hip surgery for a puppy, delayed definitive treatment, and lack of responsibility taken afterward.

## Summary Eastbourne Vets is a **veterinary nurse training facility** and appears to operate across **more than one practice/branch** (one reviewer describes attending “both practices”). Recent reviews are mixed: several owners describe **friendly, thorough consultations** and staff who **take time to settle dogs before examining them**, while a smaller number report serious problems including **inconsistent diagnoses across different vets**, **rushed appointments**, and **poor sensitivity around euthanasia**. Concrete specifics mentioned by owners include: - A vet **introducing herself to dogs first** to help them feel at ease before treatment. - One client repeatedly seeing **different vets** for the same case and being given **different diagnoses**. - Difficulties reported by some clients with **getting through by phone** and delays for **dispensing a single medication tablet**. ## Services Services and situations explicitly mentioned in the available information and reviews include: - **Veterinary nurse training** (listed capability). - **Vaccination boosters** for dogs. - **Surgery to remove a lump from an ear** (treatment options discussed; procedure described by the owner). - **Medication dispensing**, including Apoquel (one reviewer sought a single tablet; dispensing described as delayed). - **End-of-life care/euthanasia** (one owner describes their cat being put to sleep, with concerns about the support provided). ## Pricing Only prices mentioned by reviewers: - One owner reports costs “**nearly £2000**” over a little more than two weeks of visits, medications, and proposed surgery (they felt costs kept increasing). - One owner reports a **£25 prescription dispensing fee** for a single Apoquel tablet. - One owner reports ear-lump removal treatment costing “**about £1k**”. ## People - **Ana (vet)**: mentioned by name as someone a reviewer is happy to see; they say she knows their dog well and “knows how to deal with him.” - **Reception team**: multiple reviews mention receptionists being **friendly and helpful**, though another review describes long phone waits and being unable to get through. - **Vet approach with dogs**: one owner describes a vet **introducing herself to their dogs and helping them feel comfortable** before proceeding. ## Reviews **4.5 stars from 329 reviews.** The latest written reviews include both strong praise for how staff handle pets and notable complaints about communication, access, and consistency of care. “Themes below are drawn from the latest written reviews available to us.” - Several owners describe **friendly, thorough vets** and a calm approach with dogs (e.g., taking time to make dogs comfortable first). - Some long-term clients report consistently positive experiences over many years, including **welcoming reception** and staff who treat pets attentively. - A small number of reviewers report serious negatives: **difficulty reaching the practice by phone**, **delays getting medication dispensed**, and one detailed account of **conflicting diagnoses across multiple vets**, high cumulative cost, and **lack of emotional support** around euthanasia.

## Summary Vets Now is part of the Vets Now emergency-care provider (a wider network treating small animals, according to its website). It focuses on urgent and out-of-hours style problems, with owners describing being seen quickly for issues like suspected poisoning, a grass seed lodged in an ear canal, and severe vomiting/diarrhoea requiring overnight care. The clinic also offers video consultations (mentioned on the website and in a review describing a video call during a consult). Reviews are mixed: many describe calm, reassuring handling in high-stress situations (including a life-threatening case on Christmas Day), while a smaller number report poor listening/not reading history and concerns about suggested treatment options. ## Services - Emergency veterinary care for small animals (website). - Video consultations (website; also described by an owner joining a consultation by video call). - Assessment and treatment for specific urgent presentations mentioned in reviews, including: - Suspected poisoning/ingestion of something potentially toxic. - Foreign body/irritant in the ear canal (grass seed). - Severe gastrointestinal illness described as a “severe gastro bug,” with the pet kept in overnight care for two nights. - Pain relief given during an emergency visit (reported in a review). - Insurance claim support is referenced in two different ways: one owner says staff helped with an insurance claim form before leaving, while another warns about an additional insurance-claim administration fee and says they weren’t told they could submit the claim themselves. ## Pricing - One reviewer reports paying **£400** for an emergency visit they were unhappy with. - Multiple reviewers describe the service as “very expensive,” and one mentions an additional **administration fee for insurance claims** (no amount stated). ## People - **Sharon** and **Jess** are named in one review; alongside “the vet,” they’re credited with explaining what was happening and helping keep both pets and owners calm during an ear-related emergency. - One reviewer notes seeing the same (unnamed) vet on two separate emergency visits and felt she was “amazing” with their cat. - Communication style is a dividing line in the reviews: several owners praise staff for being reassuring and clear, while others describe the vet as not listening to concerns or not taking prior history into account. ## Reviews **Google rating: 4.2 stars from 286 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed and reassurance in urgent situations:** owners describe being seen quickly and having staff who kept things calm during stressful emergencies (including a Christmas Day, “life-threatening” case). - **Clear explanations and inpatient care:** one owner reports their dog was kept overnight for two nights with a severe gastro illness and says the team explained everything clearly. - **Insurance paperwork is mentioned both positively and negatively:** one review praises help with a claim form before leaving; another warns about an extra admin fee for insurer claims and says they weren’t told they could submit the claim themselves. - **Concerns about listening/assessment in some cases:** a few reviewers describe poor listening or not reviewing notes/history, including one case where a large dog’s symptoms were later attributed by their regular vet to hay fever/sore throat rather than a serious heart issue. - **Cost complaints:** comments include “very expensive,” alongside the specific £400 figure in one negative review.