Vets Now (Eastbourne)

- Many recent reviewers describe the team as kind, professional and reassuring, with especially positive comments about calm handling, clear explanations and strong aftercare. - Positive examples include urgent help for a dog after possible poisoning, support in a life-threatening Christmas Day case, quick assistance for a lost dog identified by microchip, and help given for a road casualty badger. - Speed is a consistent theme, with owners saying they were easy to reach, seen quickly, and in some cases in and out within around an hour.

Vets Now Eastbourne is an out-of-hours emergency veterinary clinic for small animals in Eastbourne and is part of IVC Evidensia. The service includes emergency consultations and video consultations, with reviews often mentioning quick access, reassuring staff and clear aftercare. Recent feedback is mostly positive, though some owners still describe the service as expensive and a small number raise concerns about communication.

Services

•Out-of-hours emergency veterinary care for small animals, with reviews describing urgent visits for suspected poisoning, ear problems such as a grass seed, severe gastrointestinal illness, and other acute concerns.
•Video consultations are available; one owner described joining part of a consultation remotely while abroad.
•Treatment examples mentioned by owners include thorough examinations, medication, pain relief, overnight inpatient care for two nights, and aftercare advice.
•Practical support around emergency visits includes help with insurance claim forms. Recent reviews also mention staff checking a lost dog's microchip, keeping the dog safe until collection, and assisting with a road casualty badger.

Pricing

No published pricing information is currently available for this clinic.

People

Sharon and Jess are the only team members named in reviews, and were praised for explaining what was happening and helping keep both pets and owners calm during an ear-related emergency. More recent feedback also highlights a kind receptionist, an unnamed vet described as lovely, thorough and helpful with medication, and another unnamed vet who saw the same cat on two separate emergency visits and was described as amazing.

Reviews

Google reviews currently show 4.2 stars from 294 reviews.

•Many recent reviewers describe the team as kind, professional and reassuring, with especially positive comments about calm handling, clear explanations and strong aftercare.
•Positive examples include urgent help for a dog after possible poisoning, support in a life-threatening Christmas Day case, quick assistance for a lost dog identified by microchip, and help given for a road casualty badger.
•Speed is a consistent theme, with owners saying they were easy to reach, seen quickly, and in some cases in and out within around an hour.
•Criticism centres mainly on cost, with mixed comments about insurance paperwork. One detailed negative review also described poor listening and a distressing consultation during an end-of-life emergency.

Reviews for Vets Now (Eastbourne)

Note: Showing the 10 most recent Google reviews out of 294 we track in total. Recent reviews may not be representative of overall sentiment.

Chris Marchant

1 month ago

The staff were very polite,proffessional and working in a clean environment. Giving positive advice,treating our cocker spaniel Cleo with respect . Aftercare advice was excellent and we have had a positive outcome .

Karen Painter

Receptionist was very kind and caring when we arrived. Firstly asking if my pet needed any immediate assistance. Whilst waiting she checked on us a few times to see if we were ok or needed anything. The vet we saw was really lovely and kind. Did thorough checks and was very helpful with medication. Apart from the cost as we had to use as emergency the care and treatment we received was 5* would definitely recommend

Trevor Weeks MBE

2 months ago

Very impressed and grateful for the two ladies on duty early hours of Sunday morning for help with a road casualty badger. They were very welcoming and friendly. So nice to deal with . Thank you so much.

Simon Thompson

All very good thanks.

Michelle Arthur

A complete stranger found my dog, Max, walking down my road and kindly took him to their local vets in Eastbourne. The vets checked his microchip, contacted me straight away, and kept Max safe and well cared for until I could get there. I picked him up about three hours later, and the staff were absolutely wonderful — so kind, professional, and reassuring. They even refused to charge any kennel fees. I’m incredibly grateful to both the kind stranger and the amazing vet team. Truly outstanding care and genuine kindness. Thank you

Trudi Knight

3 months ago

Friendly, professional and reassuring staff, both on the phone and at the surgery. Was seen quickly and assisted with the insurance claim form before I left. Would highly recommend for emergency pet care.

Penny Wright

My lovely, old boy Teddy was taken to the emergency vets where the Vet was extremely poor with him. She didn't read any notes and didn't listen to what his recent history was. I was in Hungary so on the video call during the consultation with my friends there with the vet. They clearly explained what the issues were...and I spoke to the vet. I explained he has a diagnosed heart problem, that his back legs had gone due to arthritis and he was clearly in alot of pain. My own vets at St Anne's already said he had muscle wastage due to arithtius and I was told not to take him for long walks etc. Just be gentle with him so this is what I did. The emergency vet asked me how much he weighed so I told her exactly but she made him wall in pain to the scales and yes...thw weight was right. She then sounded critical and said I needed to exercise him, get physio and hydro therapy! This was impossible. It was clear ge was at the end of his life. She gave him a painkiller so I could fly back from Hungary the next day. The emergency vet was an necessarily painful experience that made everything so much more stressful for my Teddy, my friends and me. Thank God for St Annes as teddy's vets as they were amazing and helped him pass away with dignity, without pain and gently. I do not recommend the emergency vets here and then pay £400 for the worst animal care I have experienced. I am angry and upset because my boy deserved better after 12 years. He had to hold on for me to come home.

Peta Andrews

Required an emergency vet appointment, after dog ate something potentially poisonous at the beach. Predictably my vet was closed and we required the emergency vet. It was super easy to contact them and we were seen immediately. Well, as soon as I could get there from the beach, so pretty quickly. In an out within an hour - v v expensive I hasten to add....*sigh*.....but the peace of mind makes up for it. Vet was super nice and reassuring. Excellent service, thank you. NB: Dog fully recovered....and will henceforth be muzzled at Eastbourne beach.

me Brighton

Its nice to have a vet to look after my cat they do a good job and looks after my cat dont no what I would of done if it wasn't for thease lovely people to care for my cat and I would like to say thank you to the pdsa keep it up

Miranda Geller

Very kind, professional team who helped us with a life-threatening situation on Xmas Day. Lovely caring people