Vets Now (Eastbourne) – Vets in Eastbourne
Clinic Overview
Vets Now is part of the Vets Now emergency-care provider (a wider network treating small animals, according to its website). It focuses on urgent and out-of-hours style problems, with owners describing being seen quickly for issues like suspected poisoning, a grass seed lodged in an ear canal, and severe vomiting/diarrhoea requiring overnight care. The clinic also offers video consultations (mentioned on the website and in a review describing a video call during a consult). Reviews are mixed: many describe calm, reassuring handling in high-stress situations (including a life-threatening case on Christmas Day), while a smaller number report poor listening/not reading history and concerns about suggested treatment options.
Services
- •Emergency veterinary care for small animals (website).
- •Video consultations (website; also described by an owner joining a consultation by video call).
- •Assessment and treatment for specific urgent presentations mentioned in reviews, including
- •Suspected poisoning/ingestion of something potentially toxic.
- •Foreign body/irritant in the ear canal (grass seed).
- •Severe gastrointestinal illness described as a “severe gastro bug,” with the pet kept in overnight care for two nights.
- •Pain relief given during an emergency visit (reported in a review).
- •Insurance claim support is referenced in two different ways: one owner says staff helped with an insurance claim form before leaving, while another warns about an additional insurance-claim administration fee and says they weren’t told they could submit the claim themselves.
Pricing
- •One reviewer reports paying £400 for an emergency visit they were unhappy with.
- •Multiple reviewers describe the service as “very expensive,” and one mentions an additional administration fee for insurance claims (no amount stated).
People
- •Sharon and Jess are named in one review; alongside “the vet,” they’re credited with explaining what was happening and helping keep both pets and owners calm during an ear-related emergency.
- •One reviewer notes seeing the same (unnamed) vet on two separate emergency visits and felt she was “amazing” with their cat.
- •Communication style is a dividing line in the reviews: several owners praise staff for being reassuring and clear, while others describe the vet as not listening to concerns or not taking prior history into account.
Reviews
Google rating: 4.2 stars from 286 reviews. - Speed and reassurance in urgent situations: owners describe being seen quickly and having staff who kept things calm during stressful emergencies (including a Christmas Day, “life-threatening” case).
- •Clear explanations and inpatient care: one owner reports their dog was kept overnight for two nights with a severe gastro illness and says the team explained everything clearly.
- •Insurance paperwork is mentioned both positively and negatively: one review praises help with a claim form before leaving; another warns about an extra admin fee for insurer claims and says they weren’t told they could submit the claim themselves.
- •Concerns about listening/assessment in some cases: a few reviewers describe poor listening or not reviewing notes/history, including one case where a large dog’s symptoms were later attributed by their regular vet to hay fever/sore throat rather than a serious heart issue.
- •Cost complaints: comments include “very expensive,” alongside the specific £400 figure in one negative review.
Animals Treated at Vets Now (Eastbourne)
Animals We Treat
Companion Animals
Opening Hours – Vets Now (Eastbourne)
Opening Hours
Hours
Reviews for Vets Now (Eastbourne)
Note: Showing the 5 most recent Google reviews out of 286 we track in total. Recent reviews may not be representative of overall sentiment.
Trudi Knight
in the last week
Friendly, professional and reassuring staff, both on the phone and at the surgery. Was seen quickly and assisted with the insurance claim form before I left. Would highly recommend for emergency pet care.
Penny Wright
a week ago
My lovely, old boy Teddy was taken to the emergency vets where the Vet was extremely poor with him. She didn't read any notes and didn't listen to what his recent history was. I was in Hungary so on the video call during the consultation with my friends there with the vet. They clearly explained what the issues were...and I spoke to the vet. I explained he has a diagnosed heart problem, that his back legs had gone due to arthritis and he was clearly in alot of pain. My own vets at St Anne's already said he had muscle wastage due to arithtius and I was told not to take him for long walks etc. Just be gentle with him so this is what I did. The emergency vet asked me how much he weighed so I told her exactly but she made him wall in pain to the scales and yes...thw weight was right. She then sounded critical and said I needed to exercise him, get physio and hydro therapy! This was impossible. It was clear ge was at the end of his life. She gave him a painkiller so I could fly back from Hungary the next day. The emergency vet was an necessarily painful experience that made everything so much more stressful for my Teddy, my friends and me. Thank God for St Annes as teddy's vets as they were amazing and helped him pass away with dignity, without pain and gently. I do not recommend the emergency vets here and then pay £400 for the worst animal care I have experienced. I am angry and upset because my boy deserved better after 12 years. He had to hold on for me to come home.
Peta Andrews
2 weeks ago
Required an emergency vet appointment, after dog ate something potentially poisonous at the beach. Predictably my vet was closed and we required the emergency vet. It was super easy to contact them and we were seen immediately. Well, as soon as I could get there from the beach, so pretty quickly. In an out within an hour - v v expensive I hasten to add....*sigh*.....but the peace of mind makes up for it. Vet was super nice and reassuring. Excellent service, thank you. NB: Dog fully recovered....and will henceforth be muzzled at Eastbourne beach.
me Brighton
2 weeks ago
Its nice to have a vet to look after my cat they do a good job and looks after my cat dont no what I would of done if it wasn't for thease lovely people to care for my cat and I would like to say thank you to the pdsa keep it up
Miranda Geller
2 weeks ago
Very kind, professional team who helped us with a life-threatening situation on Xmas Day. Lovely caring people
Sue Bailey
in the last week
Good professional vets but very expensive. it is the only out of hours vets in the area so customers have no choice to go t9 them. Be ware of the exorbitant admin fee for insurance claims which can't be claimed under your insurance policy. VetsNow failed to tell me I could fill out the claim myself avoiding paying this extra cost.
beverley tickner
2 months ago
This is the second time we have had to go to the emergency vets. On both occasions we were lucky to see the same vet. She is amazing and helped our cat Rosie. I just wish she was our full time vet. She really knows her job and is great with animals. Thank you.
Zoe Gilboy
3 months ago
We had such a positive experience last night for something that was really stressful. Our dog got a grass seed stuck in his ear canal and Sharon and Jess along with the vet took care of Paddy so well. They explained everything and helped to keep everyone calm, including all of the other customers. I have a lot of respect for the job you do! X
Carly Shoult
3 months ago
These amazing vets looked after my boy overnight for 2 nights this week. He's very poorly with a severe gastro bug. Vets Now were amazing. Kind, caring and patient. Explained everything to me clearly. They were so lovely to my little dog. I cannot recommend them enough. Thank you. 😊
Michelle phipps
3 months ago
Do not recommend for large dog breeds. Didn't fully listen to my concerns, told me I had two options because the vet couldn't find heartbeat on my big dog( he walked in). Told me it was probably a heart condition and I could leave him there on a very expensive drip or have him out down. I did neither, took him to my vet the very next morning, it was hay-fever and a sore throat! Proper treatment given and he's much better now even after 1 day.
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