Emergency Vets in Eastbourne

## Summary Companion Care (Eastbourne) Ltd describes itself on its website as a **locally owned** veterinary practice, with a **modern, well‑equipped facility** and separate **cat/dog waiting areas and wards**. The practice offers **emergency cover** (with a stated **weekend emergency fee for non‑registered clients**) and is listed as a **veterinary nurse training facility**. From the latest reviews available, owners most often describe: - **Fast access for urgent problems**, including being seen within **45 minutes** for an emergency and being **fit in same day** even when not registered. - **Active communication during inpatient care**, such as **frequent updates** while a dog was treated for gastroenteritis. - **Dental work and urgent surgery planning**, including **emergency assessment** followed by **tooth removal** and surgery booked for the next morning. - A **mixed picture on front‑desk and compassion**, with some describing kindness (including a **condolence card** after a pet died), and others reporting a very poor experience or feeling pressured around major decisions. ## Services Services and capabilities stated on the clinic website include: - **Emergency cover** - **Surgery** (including **soft tissue surgery**, **orthopaedics**, **cruciate surgery**, **airway surgery**, and **keyhole surgery**) - **Dentistry** (including **dental X‑ray**) - **Diagnostics/imaging**: **digital X‑ray**, **ultrasound**, **endoscopy**, **echocardiography**, **ECG**, **blood pressure monitoring** - **In‑house laboratory testing**: **biochemistry** and **haematology** - **Hospitalisation facilities**: **hospital ward** and **isolation unit** - **Physiotherapy**, **laser treatment**, **acupuncture**, and access to a **behaviourist** - Preventive/ongoing care: **microchipping**, **weight clinic**, **nurse clinic**, **nutritional advice**, **prescriptions/medication** - **Progesterone testing** - Species listed on the website: **dogs, cats, small mammals** Examples mentioned in reviews: - **Emergency appointment** after an accident, followed by **two teeth removed** - Treatment for **gastroenteritis** with ongoing updates - **Euthanasia** for a **bearded dragon** - **Nail clipping** for a **parakeet** Emergency arrangements (as stated on the website): - The clinic provides **emergency services**, and notes an **emergency fee for weekend appointments** if you’re **not a registered client**. ## Pricing Only specific amounts mentioned in reviews: - One reviewer reports paying **£272** in vet fees (the review does not specify what this covered). - One reviewer reports being quoted **£1,100 for a scan** and a **~£5,000 estimate** for a broken jaw, and says they felt given **24 hours** to decide on treatment vs euthanasia; they report a second opinion led to a different plan. ## People No individual clinicians are named in the information provided, but reviewers frequently comment on how the team communicates and handles stressful situations: - **Vets/nurses**: owners describe **frequent updates** during treatment (e.g., gastroenteritis care), and a **calm vet** during euthanasia. One review highlights staff being good with a dog that “isn’t a fan of the vets.” - **Reception**: experiences conflict. Some reviews mention **friendly reception** and practical support (e.g., **swiftly completing insurance forms**), while others describe a receptionist being **dismissive/unwelcoming**, and a few report a **very negative overall interaction** with both vet and reception. ## Reviews **Google rating: 4.5 stars from 320 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed for urgent cases**: being seen quickly after calling, same‑day fitting in for urgent/euthanasia visits, and rapid responses after online booking. - **Communication during care**: frequent progress updates during treatment and owners feeling kept informed. - **Kindness around end‑of‑life**: some describe supportive handling of a pet’s death, including a condolence card. - **Operational frustrations**: at least one report of a **booked imaging appointment being cancelled** due to emergencies after the owner had waited. - **Cost/decision pressure disputes**: one detailed complaint about a high quote and feeling pressured to decide quickly, contrasted with other reviews describing helpful care and efficiency.

## Summary Eastbourne Vets is a general veterinary practice (no corporate group affiliation stated in the available information). Based on the information provided, it handles routine appointments and ongoing medication needs, with “emergency veterinary services” also listed in the clinic data (no further details given). Owners specifically mention: - Help “immediately” arranging a cat’s daily medication when an owner had recently moved. - Appointments offered within two days for a worried owner. - A calm, polite atmosphere and on-time appointments, with a clean surgery noted. - A pricing concern from one reviewer who said they were charged **£129** for what they felt was a very basic check-up plus worm/flea tablets, without warning. ## Services Services and capabilities mentioned in the available data and reviews include: - Emergency veterinary services (listed in clinic data; no details on how this is provided). - General consultations/check-ups (one review describes weighing and listening to the heart). - Parasite control products (worm and flea tablets mentioned). - Ongoing/daily medication support for cats (medication provided promptly, per review). - Handling/settling dogs during visits (dogs being put at ease with attention and cuddles, per review). ## Pricing - One reviewer reports being charged **£129** for a “basic check up” (described as weighing and listening to the heart) plus worm and flea tablets, and felt the cost was not explained in advance. ## People - A vet described as a “Greek lady” (not named) is mentioned as showing strong interest in a client’s cats and being “quick and friendly.” - Multiple reviewers comment on staff manner in practical terms: pets being put at ease with attention/cuddles, and polite staff “ready to help.” - Reception is described as friendly and efficient, with an appointment running on time. ## Reviews **4.4 stars from 136 reviews.** Themes below are drawn from the latest written reviews available to us. - Fast help when needed: immediate support to arrange daily medication; an appointment offered within two days for a concern. - Pet handling and manner: reviewers describe pets being put at ease; one reviewer felt the vet “was not great with a big dog.” - Clinic experience: clean premises and punctual appointments mentioned. - Pricing transparency is mixed: one reviewer describes a **£129** charge for a basic consult plus parasite tablets as “overpriced” and says there was no warning.