GoPet Services – Vets in Hastings
Clinic Overview
GoPet Services describes itself as an independent veterinary practice, offering care in-clinic and via vet home visits. Based on its website and recent reviews, it appears set up for routine care and procedures (including dental work and minor surgery) as well as end-of-life support, with multiple owners specifically choosing the practice for home euthanasia. Practical touches mentioned in reviews include a clearly displayed price list, follow-up calls after dental surgery, and staff taking extra time with nervous/anxious pets (e.g., sitting on the floor with treats before examinations). Recent feedback is mostly positive, but there are also a small number of serious complaints about post-surgical outcome and how concerns were handled.
Services
Services and capabilities explicitly mentioned across the website summary and latest reviews include
- •Vet home visits, including home euthanasia (owners mention choosing/switching for this service, and one review describes an at-home visit for euthanasia).
- •End-of-life care (website; reinforced by reviews describing peaceful home euthanasia).
- •Vaccinations (website).
- •Pet travel / animal health certificates (website).
- •Dental procedures, including tooth extraction and dental surgery under anaesthetic (reviews mention a tooth out and one dog having 7 teeth removed).
- •Minor surgery, including tumour removal (review).
- •Assessment of acute problems, e.g., a dog brought in after a first seizure, with a thorough exam and explanation (review).
- •Nail clipping and anal gland expression (reported as done while a dog was under anaesthetic for dental work).
- •“Sniff session” described as an in-practice session in a safe indoor space for treat-finding and confidence-building (review).
Emergency/urgent care: the website states the clinic provides emergency help and advises calling a specific number for urgent care (the number itself isn’t included here).
People
Named team members mentioned in reviews
- •Charlotte (vet): described taking extra time with a dog nervous of vets—sat on the floor with a tub of treats to build trust before examining, which the owner says changed their dog’s response to visits.
- •Dimitri (vet): similarly described as making friends first (sitting on the floor) before checking over a nervous dog.
- •Lindsay and Cassie: attended an at-home euthanasia appointment; the owner describes them arriving when expected and helping create a peaceful, stress-free goodbye.
Front-desk/reception: multiple reviews mention a helpful receptionist, including talking through a care plan and helping a pet feel welcome with treats.
Reviews
Google rating: 4.8 stars from 158 reviews. “”
- •Dental experiences are a recurring positive: tooth extraction and dental surgery (including 7 teeth removed) described as calm and well-managed, with one owner noting a next-day follow-up call.
- •Owners repeatedly mention staff taking time with anxious pets, using treats and a slow approach so animals will accept handling and examinations.
- •Communication and reassurance come up often: thorough examinations and clear explanations (e.g., after a first seizure), and owners saying they were kept informed around procedures.
- •Home euthanasia is specifically cited as a reason for switching to/choosing the practice; one detailed review describes a peaceful at-home final visit.
- •A minority of recent reviews raise serious concerns
- •One owner reports their dog was much worse 10 months after surgery and says they were told to find another vet when they complained.
- •Another alleges being charged a lot for medication, a difficult phone interaction, and being removed from the practice register after disputing it.
Animals Treated at GoPet Services
Animals We Treat
Companion Animals
Opening Hours – GoPet Services
Opening Hours
Hours
Reviews for GoPet Services
Note: Showing the 5 most recent Google reviews out of 158 we track in total. Recent reviews may not be representative of overall sentiment.
Mr O
a week ago
10 months after surgery my dog can barely walk, he is 100% worse from the operation. When I complained I was asked to find another vet. 10 months on and he cant walk.
Fiona Sanderson and Andrew Fuller
3 weeks ago
Fantastic service and lovely staff Looked after Alfie really well when he had a tooth out. highly recommended.
Claire O'Halloran
a month ago
As a vets, they are helpful/friendly/caring/informative, with a clearly displayed pricelist & I wouldn't hesitate to bring my Labrador here again if he needs help. He had a minor operation to remove a couple of tumours earlier in the year & I couldn't have been kept more informed or put at ease! We actually swapped to GoPet, as they offer home euthanasia. I'm hoping we wont need that service for many years to come, but when that day comes, it helps me to know my (nearly 11yr old deaf boy) will begin his next journey surrounded by home comforts & his loving family. For the last 4 weeks however, we have attended a sniff session at the practice which my boy absolutely loves! It's a safe, dry environment where he does what he does best - sniff out treats & gets plenty of cuddles along the way. Thank you to all the lovely staff! ❤️
Hana Lambourne
a month ago
Charge u lots of money for medicines that cause animal to put in weight. Call u a liar on the phone then strike u off their register when u call them out on it. Avoid this vets. And I'm autistic as well so if this is how they treat mh people with therapy dogs? AVOID AVOID AVOID
R&G 69
a month ago
The best veterinary practice, all what you need for your pets
F Macintyre
a week ago
We are new to GoPet and I am honestly so impressed and delighted with their service. I had to have something looked at with my dog and vet Charlotte was brilliant. Understood that my dog who is nervous of vets, needed time to get to know her before exploring the issue we came in for. She sat on the ground with a tub of treats and made friends with her. This has totally changed how my dog feels about the vet visits and when we came in for a follow up, instead of having a scared worried dog, she happily trotted in and was happy to be seen even by a different vet Dimitri, who again was happy to sit on the floor with her to make friends before checking her over. Wonderfully welcoming and accomodating receptionist too when i wanted to bring my other dog in to just familiarise him with the new vets, she gave him some treats to make him feel welcome. Keep doing what you are doing because vet practices like yours are hard to find!
Lucy
a week ago
Oscar and I love the new vet at GoPet! So friendly, professional and thorough. Thank you so much, signed both cats up to their care plan after receptionist was super helpful talking everything through too. Oscar purred throughout the whole consultation and almost fell asleep. Highly recommend. Ps, that is his happy face!
julia May
a month ago
My little dog Prince came in on Tuesday to have dental surgery....he had 7 teeth removed....i was very impressed with the whole experience, I have just moved from Coopers vets in Hastings to Go pet... I was extremely worried about Poo since, as he is 9 1/2 , but it all went very well... The staff were all very welcoming and professional and they even clipped his nails and did his anal glands whilst he was under the anaesthetic... I had a phone call the next morning to see how he was, and the whole experience was very calm and smooth. And I have a dog with white teeth and no more dragon breath! Many thanks
Amie Anderson
a month ago
We had to bring our dog, Ember, in today after she experienced her first seizure during the night, and I cannot thank the team enough. From the moment we walked in, all the staff were so welcoming and friendly, which really helped put us at ease. The vet we saw was absolutely lovely – she examined Ember thoroughly and took the time to explain everything clearly. She was also incredibly patient and gentle, especially as Ember tends to get quite anxious at the vet. We left feeling reassured and very well looked after. I’m so grateful for the kindness and professionalism shown – highly recommend this practice.
SUZANNE DRAKE
2 months ago
It was time to say a final goodbye to my precious dog. Although I wasn't registered with GoPet, I called and explained that I needed to have him put to sleep at home (a service my vet does not currently offer), they registered my details and said the vet would be with me about 11.00. Lindsay and Cassie arrived just after 11.00. I couldn't have wished for more caring, kind professionals to help my boy on his final sleep. He was completely relaxed with them, and his final moments were peaceful and stress-free. I can't recommend them highly enough for their caring, extremely knowledgeable, and professional service. Thank you from the bottom of my broken heart, Lindsay & Cassie, and the GoPet team
Nearby Vets
Explore more trusted veterinary clinics near GoPet Services
Mojo Vets
(4 miles)212 Battle Rd, Hastings, Saint Leonards-on-sea TN37 7AL, UK
Coopers Vets
(5.4 miles)309 The Ridge, Hastings TN34 2RA, UK
