Henley House Veterinary Clinic

- Recent positive reviews repeatedly mention a friendly, caring and efficient team, with brief comments praising both staff manner and service. - Owners give concrete examples of good clinical care, including same-day help for an injured cat and detailed communication before and after major surgery. - End-of-life care draws very different reactions: one owner describes a compassionate, unhurried experience, while another felt the vet was unsympathetic and rushed.

Henley House Veterinary Clinic in Uckfield appears to be independently run, with one recent reviewer specifically mentioning seeing the practice owner and describing it as privately maintained. Recent feedback shows it is used for both routine and urgent problems, as well as surgery and end-of-life care. Experiences are mixed overall: many owners describe a caring, efficient team, while a smaller number report long waits, high costs, or poor communication in difficult moments.

Services

•Routine and urgent appointments: Recent reviews mention same-day access for an urgent cat bite, plus care for injured cats including wound assessment and examination inside the mouth when needed.
•Surgery and follow-up care: Owners describe major surgery with explanation of risks beforehand, updates on the day, clear discharge instructions, and post-op checks, with the team available for follow-up questions over the following two weeks.
•End-of-life care: Reviews mention euthanasia support for both small pets and dogs, including one account of being given time and space to say goodbye and receiving a sympathy card afterwards.
•Availability mentioned by owners: Reviews refer to Saturday opening and later Friday hours, as well as linked practices in Uckfield and Heathfield.

Pricing

No published pricing information is currently available for this clinic.

People

•A practice owner vet is mentioned in one review and praised for a thorough, hands-on examination of a cat’s bite site.
•The wider team is frequently credited with communication and support around surgery, including updates, aftercare guidance, and follow-up checks.
•Reception staff and nurses are specifically praised in one difficult end-of-life case for being kind and supportive.

Reviews

Google rating: 4.7/5 from 157 reviews.

•Recent positive reviews repeatedly mention a friendly, caring and efficient team, with brief comments praising both staff manner and service.
•Owners give concrete examples of good clinical care, including same-day help for an injured cat and detailed communication before and after major surgery.
•End-of-life care draws very different reactions: one owner describes a compassionate, unhurried experience, while another felt the vet was unsympathetic and rushed.
•A small number of recent reviewers raise concerns about long waits and high bills, including one complaint about a charge of over £600 for treatment of a minor leg cut.

Reviews for Henley House Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 157 we track in total. Recent reviews may not be representative of overall sentiment.

Andrew

2 months ago

Friendly and caring

Paul White

4 months ago

Lovely staff and great service

jill knight

5 months ago

Very friendly and efficient. Looked after my injured cat brilliantly x

DM

I went to this vet for the 1st time tonight. I have 3 cats and 4 dogs and my vets had become increasingly impersonal, expensive and unavailable. One of my birman's had visited my previous vets for a cat bite but it was still troubling her and I called around to find an alternative. I was initially impressed by the individual who answered the call in Heathfield (there are two practices) she was really helpful, polite and I managed to get an appointment the same day. On arrival in Uckfield, it is clearly a very well managed practice. Tiddler saw the practice owner vet and he did not hesitate to properly examine her mouth, the site of the bite - the opposite of the previous vet - you could tell he really understood and liked animals hence she allowed him to examine her without any issues. I'm so relieved, I'd lost faith in the vet system but I stumbled across this gem... privately and proudly maintained, open on a Saturday, open up 7pm on a Friday - James Herriot would be proud! Thank you Henley House...

Wes Fletcher

6 months ago

Staff are selfish and entitled. Treat customers with no respect. Only make a appointment if you want to wait hours

Tony Martin

7 months ago

This vet will maximise your bill with a vast array of unnecessary extras. Seriously, over £600 to treat a minor cut on a cat's leg. Do not use this place unless you have very good insurance cover or a massive disposable income.

Paul Whitmarsh

8 months ago

Thanks to the team at Henley House vets for looking after our Jasper. He had to go in for major surgery, the vet explained the procedure and its risks so we could make an informed decision. On the day of the operation the team kept us fully informed on his progress and when we picked him up they gave us all the information we needed to look after him post-op. They showed great care for Jasper and over the two weeks post-op we have been able to call with updates and questions. Jasper has been seen for his post op checks and again we have been fully supported by the whole team at Henley House. Thanks to the whole team.

Claireluisis

I can’t thank the team at Henley House Vets enough for the care and compassion they showed when I had to say goodbye to my beloved guinea pig, Piggy. It was such a heartbreaking time, but every single member of staff treated me — and Piggy — with the utmost kindness and respect. They gave me the time and space I needed, and their gentle, understanding approach made an incredibly difficult moment just that little bit more bearable. It meant so much to feel supported and not rushed. I could truly tell how much they care, not just about animals, but also about the people who love them. Thank you from the bottom of my heart for helping Piggy pass peacefully and for being there for me during such a sad time. You made a painful experience one filled with dignity and love and the sympathy card you sent was a lovely thought.