Henley House Veterinary Clinic
#2 Vet in Uckfield, East Sussex
Henley House Veterinary Clinic – Vets in Uckfield
Clinic Overview
Henley House Veterinary Clinic appears to be independently run: one reviewer mentions seeing the practice owner and describes the practice as “privately… maintained.” Based on recent reviews, it’s used for both routine/acute problems (an injured cat, a cat bite that needed a mouth exam, a minor leg cut) and more serious care (major surgery with follow-up checks), as well as end-of-life support.
Concrete details owners mention include
- •Same-day appointment availability for an urgent issue (cat bite that was “still troubling” the cat).
- •A vet taking time to properly examine a cat’s mouth/bite site when a previous clinic hadn’t.
- •Detailed explanation of a major surgery, including risks, plus updates during the day and clear post-op instructions.
- •End-of-life care that included time and space to say goodbye and a sympathy card afterward.
There is also a clear split in experiences: some reviews describe supportive communication and kindness, while others report long waits, feeling rushed, and concerns about unnecessary add-ons increasing the bill.
Services
Services and situations explicitly mentioned in the latest reviews include
- •Treatment for injured cats, including wound/bite assessment (including examination inside the mouth).
- •Surgery described as “major surgery,” with discussion of risks and post-operative checks.
- •Post-op support, including owners being able to call with updates and questions over the following two weeks.
- •End-of-life care/euthanasia for small pets (guinea pig) and dogs.
Pricing
- •One reviewer reports paying “over £600” for treatment of what they describe as a minor cut on a cat’s leg, and felt “unnecessary extras” were added. No other specific prices are mentioned in the available information.
People
- •A vet described as the practice owner is mentioned in one review; that reviewer valued a thorough, hands-on exam (specifically examining the mouth/bite site) and felt their cat tolerated the handling well.
- •The team supporting a surgical case is repeatedly referenced for communication: explaining the procedure and risks, giving updates during the operation day, and providing clear aftercare guidance and follow-up checks.
- •Reception staff and nurses are singled out in one negative review as “couldn’t have been nicer,” despite the reviewer’s complaint about the vet’s manner during an end-of-life decision.
- •In contrast, a small number of reviewers describe staff as disrespectful and report very long waits for appointments.
Reviews
Google rating: 4.7 stars from 156 reviews.
- •Thorough examinations and practical problem-solving: e.g., properly checking a cat bite site inside the mouth when the owner felt this had been missed elsewhere.
- •Communication around surgery and aftercare: explanation of procedure and risks, updates on the day, and structured post-op advice plus check-ups.
- •End-of-life support is described very differently by different owners: one review describes being given time, space, and a sympathy card; another describes the vet as unsympathetic and pressuring them to decide quickly.
- •Operational concerns raised by some owners: reports of waiting “hours” despite having an appointment.
- •Cost concerns raised by some owners: a complaint about a bill “over £600” for a minor wound and a feeling that extras were unnecessary.
Animals Treated at Henley House Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Henley House Veterinary Clinic
Opening Hours
Hours
Reviews for Henley House Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 156 we track in total. Recent reviews may not be representative of overall sentiment.
Paul White
a month ago
Lovely staff and great service
jill knight
a month ago
Very friendly and efficient. Looked after my injured cat brilliantly x
DM
2 months ago
I went to this vet for the 1st time tonight. I have 3 cats and 4 dogs and my vets had become increasingly impersonal, expensive and unavailable. One of my birman's had visited my previous vets for a cat bite but it was still troubling her and I called around to find an alternative. I was initially impressed by the individual who answered the call in Heathfield (there are two practices) she was really helpful, polite and I managed to get an appointment the same day. On arrival in Uckfield, it is clearly a very well managed practice. Tiddler saw the practice owner vet and he did not hesitate to properly examine her mouth, the site of the bite - the opposite of the previous vet - you could tell he really understood and liked animals hence she allowed him to examine her without any issues. I'm so relieved, I'd lost faith in the vet system but I stumbled across this gem... privately and proudly maintained, open on a Saturday, open up 7pm on a Friday - James Herriot would be proud! Thank you Henley House...
Wes Fletcher
3 months ago
Staff are selfish and entitled. Treat customers with no respect. Only make a appointment if you want to wait hours
Wes Fletcher
a month ago
Staff are selfish and entitled. Treat customers with no respect. Only make a appointment if you want to wait hours
Tony Martin
3 months ago
This vet will maximise your bill with a vast array of unnecessary extras. Seriously, over £600 to treat a minor cut on a cat's leg. Do not use this place unless you have very good insurance cover or a massive disposable income.
Tony Martin
a month ago
This vet will maximise your bill with a vast array of unnecessary extras. Seriously, over £600 to treat a minor cut on a cat's leg. Do not use this place unless you have very good insurance cover or a massive disposable income.
Paul Whitmarsh
2 months ago
Thanks to the team at Henley House vets for looking after our Jasper. He had to go in for major surgery, the vet explained the procedure and its risks so we could make an informed decision. On the day of the operation the team kept us fully informed on his progress and when we picked him up they gave us all the information we needed to look after him post-op. They showed great care for Jasper and over the two weeks post-op we have been able to call with updates and questions. Jasper has been seen for his post op checks and again we have been fully supported by the whole team at Henley House. Thanks to the whole team.
Claireluisis
2 months ago
I can’t thank the team at Henley House Vets enough for the care and compassion they showed when I had to say goodbye to my beloved guinea pig, Piggy. It was such a heartbreaking time, but every single member of staff treated me — and Piggy — with the utmost kindness and respect. They gave me the time and space I needed, and their gentle, understanding approach made an incredibly difficult moment just that little bit more bearable. It meant so much to feel supported and not rushed. I could truly tell how much they care, not just about animals, but also about the people who love them. Thank you from the bottom of my heart for helping Piggy pass peacefully and for being there for me during such a sad time. You made a painful experience one filled with dignity and love and the sympathy card you sent was a lovely thought.
jeremy marks
3 months ago
Really bad experience with this practice. It's taken a while to write this review but I feel I need to do it. My dog was very ill and it became clear she needed to be put to sleep. The vet was totally unsympathetic and I was basically told that I needed to make a decision quickly because he had other plans that Saturday afternoon. He came across as if he really couldn't care less .Really bad experience that has stayed with me for quite a long time. Fortunately I haven't had such a bad experience with any other vet since. Have recently moved back into the area but definitely wouldn't go back to Henley House Uckfield. I must add though that the reception staff and nurses couldn't have been nicer.
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