Downland Veterinary Group

Downland Veterinary Group has been operating since 1946 and is listed as a veterinary nurse training facility. Based on the website, the practice offers a “Welcome Pack” and promotes the option to join Pet Health Club®.

Recent reviews describe a practice that spends time explaining options and offering reassurance—examples include detailed discussions around a cat’s ongoing skin allergies, and a telephone consultation with Nurse Nicola where the owner says they received advice and reassurance at no cost. Reviews also mention first-visit support for a 10‑week‑old puppy, and staff remembering individual pets (“they all know the animals”). There is also a recent 1‑star review (no written details available), which contrasts with the predominantly positive feedback.

Services

• •Telephone consultation/advice (nurse-led) is explicitly mentioned in reviews (including advice for a newly adopted, very stressed cat).
• •Support for dermatology/skin allergy cases (owners mention detailed explanations and ongoing help for a cat with “terrible skin allergies”).
• •New puppy first visit care (10‑week‑old puppy mentioned).
• •Pet Health Club® membership is promoted on the website (specific inclusions aren’t described in the available summary).
• •Veterinary nurse training facility (listed in the clinic data).

Pricing

• •One owner reports a telephone consultation with Nurse Nicola provided “at no cost.” No other prices are stated in the available information.

People

• •Nurse Nicola — mentioned by name for a telephone consultation that provided reassurance and practical advice, helping an owner feel more confident managing a stressed newly adopted cat.
• •Victor — mentioned by name as someone who “always looks after” an owner’s dog, with the wider team described as recognising and knowing individual animals.
• •Reception team — a receptionist is described as “very helpful” during the process of arranging a telephone consultation.

Reviews

Google rating: 4.7 stars from 99 reviews. “”

• •Clear explanations and detailed discussions, especially around ongoing issues like skin allergies.
• •Reassurance when owners are worried, with multiple reviewers describing staff as calming and supportive.
• •Positive first-visit experiences (including a young puppy’s first appointment).
• •Continuity/familiarity with pets (“they all know the animals”).
• •A recent 1‑star review appears among the latest reviews, but no written context is available to explain the dissatisfaction.