Horsebridge Veterinary Practice – Vets in Hailsham
Clinic Overview
- Friendly, welcoming team: several reviewers describe the practice as warm, homely, professional, and caring, with repeated praise for the front desk staff. - Thorough care: owners mention careful appointments and strong clinical attention, including one case where an enlarged spleen was identified while investigating a torn cruciate injury. - Helpful in difficult situations: reviews mention short-notice help, support with end-of-life care, and practical help with insurance paperwork.
Services
- •General veterinary care for dogs and cats: owners describe caring, thorough appointments, help at short notice, and ongoing support for older pets and more complex cases.
- •Longer-term condition management: feedback mentions repeat check-ups, tailored care plans, and medication adjustments for issues such as arthritis, pain, and a dog’s sore neck.
- •Day admission, nursing support, and treatment for acute problems: one owner described a kitten with a deep facial abscess being admitted for the day and cared for by nurses, while another review mentions a dog whose enlarged spleen was picked up and then removed during surgery.
- •Exotic pet care: reviews mention treatment for a bearded dragon.
- •Veterinary nurse training facility: this is listed as a practice feature.
- •Other practical support: a pet app is mentioned for communication, and one client highlighted an accessible entrance and good parking.
Pricing
No published pricing information is currently available for this clinic.
People
- •Ian: praised for being patient, calm, soft-spoken, and willing to agree care plans tailored to an animal’s needs, including ongoing management of a dog’s neck problem and other health issues.
- •Layla: highlighted by one owner for operating on their dog and removing an enlarged spleen.
- •Fiona: praised for handling insurance paperwork and making that side of treatment easier.
- •Reception team: frequently described as friendly, welcoming, helpful, and caring.
- •Nurses: credited with attentive day admission care for a kitten being treated for a facial abscess.
- •Unnamed Spanish vet: singled out positively by one owner for care of their bearded dragon.
Reviews
Horsebridge Veterinary Practice has 4.6 stars from 216 Google reviews. Recent feedback is mostly very positive, with a small number of complaints around cost and prescription follow-through.
- •Friendly, welcoming team: several reviewers describe the practice as warm, homely, professional, and caring, with repeated praise for the front desk staff.
- •Thorough care: owners mention careful appointments and strong clinical attention, including one case where an enlarged spleen was identified while investigating a torn cruciate injury.
- •Helpful in difficult situations: reviews mention short-notice help, support with end-of-life care, and practical help with insurance paperwork.
- •Some concerns about cost and follow-through: a small minority of reviews say treatment felt expensive, and one repeated complaint describes frustration over delays in getting a prescription after medication had been settled.
