Horsebridge Veterinary Practice
#3 Vet in Hailsham, East Sussex
Horsebridge Veterinary Practice – Vets in Hailsham
Clinic Overview
Horsebridge Veterinary Practice is a general veterinary clinic that is also listed as a veterinary nurse training facility. Based on the latest reviews, it appears set up for both routine and more involved medical cases, including ongoing pain/arthritis medication planning and same-day admission for infections/abscesses.
Concrete specifics owners mention include
- •In-patient/day admission care for a kitten with a deep facial abscess, including nursing support “throughout the day” and a vet working on the case twice.
- •Collaborative care planning for longer-running problems (one owner describes repeated check-ups for a dog’s sore neck, with treatment adjusted as the dog improved).
- •The practice promotes a pet app for communication (mentioned in a review about requesting a prescription through it).
- •End-of-life support is referenced, with one owner saying the team arranged their dog’s final day.
Reviews are mostly positive, but there is a clear complaint about repeat visits costing “a few hundred pounds” and a prescription not being provided despite multiple requests.
Services
Services and capabilities explicitly mentioned in the available information and reviews include
- •Veterinary nurse training facility (listed service/specialisation).
- •Diagnosis and ongoing management of arthritis/pain, including trying medication combinations and discussing a prescription once the right combination is found (one owner reports difficulty obtaining the prescription).
- •Treatment of abscess/infection, including admitting a kitten for the day and providing nursing care, with the vet performing treatment more than once in a day (as described by one owner).
- •Care for dogs and cats (multiple reviews).
- •Exotic pet care: one owner reports their bearded dragon was treated at the practice.
- •General advice on wildlife is mentioned once (advice given about a fledgling seagull).
People
- •Ian (vet): described by one owner as “patient, soft spoken, calm,” and willing to agree a care plan tailored to the animal, with repeated check-ups for a dog with multiple health issues and a sore neck. The owner specifically valued that he “did not jump to worst case scenarios” and persisted over time.
- •Reception team: one review describes a receptionist starting early to help with a plan the client had that day; another notes the receptionist “always has time to talk.”
- •Nurses: credited in one review with tending to a kitten’s needs throughout the day while admitted.
- •A “Spanish vet” (name not recalled): singled out positively by one reviewer for their bearded dragon’s care (no name provided).
Reviews
4.6 stars from 203 reviews. The comments available focus on how the team handles complex or stressful situations (ongoing medical problems, abscess treatment, and end-of-life care), with one notable complaint about follow-through on prescriptions and the cost of repeat visits. “”
- •Hands-on treatment and monitoring during admissions: a kitten with a deep facial abscess was admitted and cared for by nurses through the day, with the vet working on the case twice.
- •Ongoing, step-by-step problem solving: one owner describes multiple check-ups and medication adjustments for a dog’s neck pain and other health issues, and valued that the vet didn’t jump to worst-case conclusions.
- •Support around end-of-life decisions: one owner says the practice arranged their dog’s “final day.”
- •Communication and access issues raised by one reviewer: a client managing arthritis reports two visits costing “a few hundred pounds” and says a promised prescription was not provided despite asking in person and via the practice’s app, leaving them feeling they had to switch elsewhere.
Special Services
Animals Treated at Horsebridge Veterinary Practice
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Horsebridge Veterinary Practice
Opening Hours
Hours
Reviews for Horsebridge Veterinary Practice
Note: Showing the 5 most recent Google reviews out of 203 we track in total. Recent reviews may not be representative of overall sentiment.
Emma Gilbert
a week ago
Brilliant vets. Very caring and thorough.
jeff game
a month ago
The best caring. Thay arranged the final day of my best frend 6years ago. Thay now care for my 2 dogs. The best vets. Very helpful. Thankyou.
Peter Breach
3 months ago
I'm new to the area so have tried this vet with my dog. She's an older dog with arthritis. I've had two visits both costings a few hundred pounds, but with a caveat that they'll provide a prescription once we find the right combination of medication and it will save us a lot of money. Anyway, we have hit on the right combination but no prescription has been forthcoming. I've asked for one in person twice, and on the pets app (which is promoted on the website). Anyway, I feel like I have to go elsewhere where which probably means starting again and further unnecessary costs. I feel let down.
Peter Breach
a month ago
I'm new to the area so have tried this vet with my dog. She's an older dog with arthritis. I've had two visits both costings a few hundred pounds, but with a caveat that they'll provide a prescription once we find the right combination of medication and it will save us a lot of money. Anyway, we have hit on the right combination but no prescription has been forthcoming. I've asked for one in person twice, and on the pets app (which is promoted on the website). Anyway, I feel like I have to go elsewhere where which probably means starting again and further unnecessary costs. I feel let down.
Pauline Coney
4 months ago
Wow what a very lovey vets helped us out with short notice
Ciara Marsh
4 months ago
It’s not often you find a vet who is patient, soft spoken, calm, and comes to agreement with care plans and what is right for your animal’s specific needs, but Ian has been absolutely fantastic with Rose. Rose has a few various health issues but, until a few months ago had such a sore neck Ian persisted never gave up and did not jump to worse case scenarios, he took his time showing care and compassion and each check up as there were improvements you could truly tell how happy that made Ian (despite Rose being a little grumpy girl). Ian listens to us, and has really made us put trust into the process, and has gotten to know Rose well, from myself and my mum we can’t thank Ian enough he is a real true credit to the practice! We hope you enjoy this wonderful picture of our little lady Rose!
Ciara Marsh
2 months ago
It’s not often you find a vet who is patient, soft spoken, calm, and comes to agreement with care plans and what is right for your animal’s specific needs, but Ian has been absolutely fantastic with Rose. Rose has a few various health issues but, until a few months ago had such a sore neck Ian persisted never gave up and did not jump to worse case scenarios, he took his time showing care and compassion and each check up as there were improvements you could truly tell how happy that made Ian (despite Rose being a little grumpy girl). Ian listens to us, and has really made us put trust into the process, and has gotten to know Rose well, from myself and my mum we can’t thank Ian enough he is a real true credit to the practice! We hope you enjoy this wonderful picture of our little lady Rose!
Natasha Harwood
3 months ago
I whole heartedly recommend this practice. They have treated our dog before amd did so woth so much care. Today, they admitted my kitten who had a deep abscess on his face. They are so emphatic amd caring and will go above and beyond to make sure the animals that they treat are priority. I honestly couldn't be more grateful to everyone who works here. The lady at reception started her day early as I had plan, the nurses who tended to his every need throughout the day and the vet who worked on him twice. Thank you all so much. We are incredibly grateful.
sam joslyn
3 months ago
I love this vets, so much. They were fantastic with my bearded dragon (my goodness, it was such a relief to find them, and not to have to go further afield), and have even given me advice about a fledgeling seagull. The receptionist always has time to talk to me, and is extremely lovely, as is the lovely Spanish vet, who's name I've entirely forgotten but couldn't recommend more. I'd give more stars if I could!
Monica Coldwell
3 years ago
We haven't been with this vetinarary practice long, but in the time we have, we'd never leave. The Vets, Nurses, and Reception ladies have been nothing but kind, compassionate, knowledgeable, and for the animals. After a very bad experience at Companion Care, this practice has restored my faith in Vets and is very for the animals and not the money. We can't thank you all enough!
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