Highcroft Veterinary Group – Vets in Hailsham
Clinic Overview
Highcroft Veterinary Group is an RCVS-accredited practice that also operates as a veterinary nurse training facility and lists emergency veterinary services. From the latest reviews, it appears set up for routine care and follow-up around procedures: owners mention nurse-led health checks, support before and after an operation, and treatment for an ear problem. Reception support around setting up a pet health plan is mentioned repeatedly (including a “goodie bag” when joining), and several reviewers describe being talked through appointments “step by step.” One recent review strongly disputes pricing transparency around the pet health plan, describing unexpected per-pet consultation charges.
Services
- •Emergency veterinary services (listed in the clinic data; no further detail provided on arrangements).
- •Veterinary nurse training facility (listed in the clinic data).
- •Health checks: a “full health check” completed by a veterinary nurse is described in one review.
- •Surgery/operations: one owner describes care and attention before an operation and aftercare.
- •Treatment for specific issues: ear treatment is mentioned (“ear is much better” after seeing a named vet).
- •Pet health plan: multiple owners mention enrolling cats/dogs on a health plan; one review associates this with inoculations and flea treatments (as explained to them).
Pricing
- •One reviewer reports being charged £138 for a vet “consultation” (described as per-pet) during a kitten appointment.
- •The same reviewer reports the pet health plan involved an additional ~£40 per month direct debit (plus an initial payment).
- •Conflict noted: the website summary references “consultations included as part of a Pet Health Club® Plus plan,” while the reviewer states consultations were not covered and that costs were not made clear.
People
- •Kelly (reception): mentioned multiple times for helping set up the health plan and for being welcoming and helpful when arriving for a first visit.
- •Cynthia (vet): credited with improving a dog’s ear problem; the owner also notes kindness and support for a nervous dog (“hopefully he will soon be braver”).
- •Nursing team: one owner describes a veterinary nurse completing a thorough health check, listening, and helping their dog feel at ease.
Reviews
4.6 stars from 327 reviews. - Reception and front-desk support is repeatedly highlighted (welcoming, helpful, and particularly with setting up the health plan).
- •Clear explanations during appointments: owners mention being guided “step by step” and finding consultations informative.
- •Handling of pets’ nerves/comfort: examples include putting a dog at ease during a nurse health check and supporting a dog that needs confidence.
- •Procedure support: one owner describes attentive care before an operation and aftercare afterward.
- •Cost transparency concerns (minority but detailed): one reviewer describes “hidden costs,” unexpected per-pet consultation fees, and dissatisfaction with how the health plan was explained, alongside a complaint still awaiting outcome.
Special Services
Animals Treated at Highcroft Veterinary Group
Animals We Treat
Companion Animals
Opening Hours – Highcroft Veterinary Group
Opening Hours
Hours
Reviews for Highcroft Veterinary Group
Note: Showing the 5 most recent Google reviews out of 327 we track in total. Recent reviews may not be representative of overall sentiment.
Charlotte Ness
a week ago
Great service my dog is always happy to come and the reception team are so welcoming and helpful
Serena Marie
a month ago
We have 3 cats all under Health care plan. Thanks to Kelly who help us set this up very friendly and bubbly always willing to help. Lovely vets all round . They care about animals.
Nick Coleman
a month ago
Absolutely fantastic, both Hailsham and Polegate branches are very clean very professional. The teams are very friendly and warm. Very caring for your pet(s), explain everything step by step as you go. Would highly recommend Highcroft to you and your pets.
Pamella Warren
a month ago
Very friendly and informative at reception and in consultations.
Amanda Honeyball
2 months ago
Thank you to Cynthia the lovely vet Alfie’s ear is much better and hopefully he will soon be braver. Thank you for your care and kindness.
Serena Marie
in the last week
We have 3 cats all under Health care plan. Thanks to Kelly who help us set this up very friendly and bubbly always willing to help. Lovely vets all round . They care about animals.
glen brabham
a week ago
Wow is not big enough for the totally amazing care and treatment that our little Choe Yorkshire terrier has received including us,the care and attention before Chloe's operation and after care totally amazing and wonderful, I know to many of us these word's are not big enough, but a big big thank you to all of the wonderful staff and nurses and vet's, we love you 😀 kind regards Glenn and Aurora Brabham.
Mike Turner
2 months ago
Took our Staffordshire Bull Terrier for a health check. The reception staff were very welcoming and friendly. We were seen on time by a veterinary nurse. A full health check was completed, very caring and thorough. She listened and put our dog at ease which made the whole process easy. Thank you.
Jade Grugel
2 months ago
My first time at Highcroft vets yesterday and what a wonderful experience. Kelly on reception was so lovely and welcoming. Consultant was really helpful and provided everything my little dog Maggie needed. Even came away with a goodie bag for maggie, when signing up to a pet plan. Great service and lovely staff.
Marc Hocking
3 months ago
We got some kittens and because of the level of care provided for my dog when she was unwell, despite the incredible cost, I decided to go with Highcroft because, if nothing else, up to this point they were honest. I spoke to the reception staff and they said that if I joined their Pet Health scheme I could get inoculations and flea treatments. I was led to believe that there would be no further costs. When I arrived on time for the appointment with the kittens, I was presented with. £138 cost for a “consultation” with the vet. I was told that these consultations were per-pet and wasn’t covered on the Pet Health plan. When I saw the vet she was dismissive, didn’t care bout my experience with her, weighed the kittens and checked their pulses - which I assumed was covered under what they called “Comprehensive Health Check” under the plan. Apparently not. I was with the vet for about 15 minutes in total and for that they charged me £138 plus the cost of the initial payment for the Pet Health scheme AND a direct debit of approx £40 per month. I then looked at Trust Pilot reviews for this practice and the overwhelming view is that they charge hidden costs and are prohibitively expensive. They are not transparent about what they charge. I have put a complaint through and am still awaiting an outcome for this. I will report back with their response.
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