Cinque Ports Veterinary Group Ltd

- Positive comments often mention a friendly, professional team, with recent praise for efficient medication collection, helpful reception support and polite handling in stressful situations. - Emergency and urgent care is a frequent theme, including quick appointments for a young puppy, helpful treatment out of hours, and practical help reuniting a lost dog with its sitter after scanning for a microchip. - End-of-life care continues to attract especially warm feedback, with owners describing thoughtful, compassionate support and a respectful atmosphere.

Services

•24/7 emergency and urgent care: Emergency cover is provided through Vets Now at Cinque Ports Veterinary Hospital, 24 hours a day, 365 days a year. Recent reviews describe both quick emergency appointments for a young puppy and good treatment out of hours, although one owner reported a long wait on a very busy evening.
•Surgery and treatment for serious injury or illness: Earlier feedback includes emergency treatment for a dog with a broken leg, followed by amputation.
•End-of-life care: This remains a standout theme in client feedback, with owners describing caring euthanasia appointments, support out of hours, space to say goodbye, and thoughtful touches such as being moved to a side room and quiet signage at reception.
•Routine consultations and preventive care: Reviews refer to annual vaccination appointments, general consultations, and vets listening to concerns and explaining things clearly.
•Diagnostics and practical support: In-house urine testing has been mentioned in reviews. The practice has also helped with found dogs by scanning for microchips and handling reunions quickly, and one recent review praised the efficient ordering and collection process for cat medication.

Pricing

No published pricing information is currently available for this clinic, though one recent reviewer described out-of-hours fees as expensive.

People

Joe is named in an earlier review as the person who carried out a dog’s leg amputation after an emergency presentation. Reviews also highlight the wider reception, nursing and veterinary team for compassionate handling during difficult visits, especially euthanasia appointments.

Reviews

Google reviews show 4.5 stars from 488 reviews, giving a sizeable picture of customer experience.

•Positive comments often mention a friendly, professional team, with recent praise for efficient medication collection, helpful reception support and polite handling in stressful situations.
•Emergency and urgent care is a frequent theme, including quick appointments for a young puppy, helpful treatment out of hours, and practical help reuniting a lost dog with its sitter after scanning for a microchip.
•End-of-life care continues to attract especially warm feedback, with owners describing thoughtful, compassionate support and a respectful atmosphere.
•Negative comments focus on organisation and communication, including reported online booking problems, vaccine stock issues, long waits without updates, inconsistent bedside manner, and a few serious complaints about records, billing and diagnostic handling.

G M

7 months ago

Over the past year I’ve unfortunately had a series of frustrating experiences with Cinque Port Vets in Kingsnorth. I want to be fair, because the staff I’ve interacted with have generally been polite and clearly care about the animals they treat. However, the overall organisation and communication from the practice has made what should be straightforward visits far more difficult than they need to be. One of the biggest issues has been the online booking system. On more than one occasion I’ve booked an appointment online only to later be told that the appointment didn’t exist in their system. This defeats the purpose of having an online booking tool and ends up forcing you to call or go into the practice anyway, which is frustrating when you’ve already tried to do things the proper way and are generally busy. I’ve also had an appointment for my pet’s annual vaccinations where I arrived on time, only to be told that the practice had run out of vaccines. That was particularly disappointing, as it meant taking time out of a busy day for something that couldn’t even be completed. Situations like that suggest there may be room for improvement in stock management and appointment planning. Another recurring issue has been waiting times. At one visit the clinic was running around 45 minutes behind schedule, which I understand can happen in veterinary care. The difficulty was that there was no communication about the delay until I asked at reception. A quick update to waiting clients would make a big difference and help people manage their time. I appreciate that veterinary practices are busy and unexpected cases can disrupt the schedule. My hope in leaving this feedback is that the practice might review its booking system, stock management, and communication with clients. With a few improvements in these areas, the overall experience could match the dedication the staff clearly have for the animals they care for.

Note: Showing the 10 most recent Google reviews out of 488 we track in total. Recent reviews may not be representative of overall sentiment.

Angela Moon

3 weeks ago

Medication ordered for cats arrived o time. I was messaged to collect and pay. Efficient service, no fuss.

Flamingood

1 month ago

Fantastic vet with super friendly staff

JOHN LANGLEY

Professional friendly service

Marion Squire

A lovely clean emergency veterinary practice. Pleasant staff but extortionate out of hours prices as everywhere now. The treatment was great though. Very caring and good advice and help given.

Michelle Buxton

Very helpful and kind when i took a distressed and scared lost dog to them found running loose. Was reunited with the dog sitter very quickly. Owner had gone on holiday and the dog was in the garden but had no collar on so vet scanned. Lovely vet and open on a saturday luckily.

Sharon Deevey

6 months ago

I wanted to say a big thank you to all the staff that I delt with today, I’m sorry I didn’t get any of their names. Today I had to have my dog put to sleep, they were so caring from the moment I walked in the door. The receptionist could see I was upset so they put me in a side room away from other customers so that I could be on my own with my fur baby. The nurse and the vet were so caring I never felt that I was on my own in this. The one thing that struck me was the candle burning next to a rainbow bridge on the reception desk and a sign that stated that can people please keep their voices low as some one was loosing their beloved pet. That was the nicest touch I have ever seen ❤️ This is the second time I have gone through this and the first time it was with the out of hours vets again they were caring with my fur baby and me. So a big thank you again.

Roland Rosario

Emergency vets? Two hours wait thus far with a very poorly puppy and still waiting to be seen... Apparently they tried to get another vet out this evening (as they've been inundated today) but were unable to do so. Shouldn't it be mandatory that they can call upon additional vets out of hours if required?

Matt Hunt

Coming here is a roll of the dice, some staff are great, some are frosty and unwilling to give any real advice, explanation or even draw a smile. When your pets not well you want some empathy and help making a decision, you are unlikely to get that here. Perhaps they just don’t enjoy working there. Either way, I will avoid going back.

K Tom

Quick emergency appointment. Extremely polite and so helpful in a very stressful situation with pur 10 week old puppy.