Cinque Ports Veterinary Group Ltd

- Positive comments often focus on emergency help and calm handling in stressful situations, including quick urgent appointments for puppies and brief praise for the emergency service. - End-of-life care stands out strongly in recent feedback, with several owners describing staff as caring, professional and respectful, both during daytime visits and out of hours. - Some clients say the practice offers clear explanations and a respectful environment, with vets listening carefully to concerns.

Cinque Ports Veterinary Group in Rye is part of the Linnaeus veterinary group. The practice offers routine pet care alongside 24/7 emergency cover arranged through Vets Now at Cinque Ports Veterinary Hospital. Feedback is mixed overall, with many clients praising compassionate help in emergencies and at end-of-life, while others report issues with organisation, waiting times and communication.

Services

•24/7 emergency and urgent care: Emergency cover is stated as being provided by Vets Now at Cinque Ports Veterinary Hospital, 24 hours a day, 365 days a year. Reviews mention both quick emergency appointments for young puppies and, in one case, a long out-of-hours wait on a very busy evening.
•Surgery and treatment for serious injury or illness: Earlier feedback includes emergency treatment for a dog with a broken leg, followed by amputation.
•End-of-life care: This is a recurring theme in reviews, with owners describing caring euthanasia appointments, out-of-hours support, time and space to say goodbye, and aftercare including ashes handling. One recent review also mentions being moved to a side room and thoughtful quiet-signage at reception.
•Routine consultations and preventive care: Reviews refer to annual vaccination appointments and general consultations where the vet listened to concerns and explained things clearly.
•Diagnostics and practical support: In-house urine testing is mentioned in reviews. The practice has also taken in found dogs for microchip checking and immediate handling.

Pricing

No published pricing information is currently available for this clinic.

People

Joe is named in one review as the person who carried out a dog's leg amputation after an emergency presentation. Recent feedback also highlights the wider reception, nursing and veterinary team for compassionate handling during difficult visits, especially euthanasia appointments.

Reviews

Google reviews show 4.5 stars from 468 reviews, giving a fairly large pool of customer feedback.

•Positive comments often focus on emergency help and calm handling in stressful situations, including quick urgent appointments for puppies and brief praise for the emergency service.
•End-of-life care stands out strongly in recent feedback, with several owners describing staff as caring, professional and respectful, both during daytime visits and out of hours.
•Some clients say the practice offers clear explanations and a respectful environment, with vets listening carefully to concerns.
•Negative feedback centres on organisation and communication, including reported booking-system problems, vaccine stock issues, long waits without updates, inconsistent bedside manner, and a few serious complaints about lost samples, billing errors, records transfers and unexpected charges.

Reviews for Cinque Ports Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 468 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon Deevey

3 weeks ago

I wanted to say a big thank you to all the staff that I delt with today, I’m sorry I didn’t get any of their names. Today I had to have my dog put to sleep, they were so caring from the moment I walked in the door. The receptionist could see I was upset so they put me in a side room away from other customers so that I could be on my own with my fur baby. The nurse and the vet were so caring I never felt that I was on my own in this. The one thing that struck me was the candle burning next to a rainbow bridge on the reception desk and a sign that stated that can people please keep their voices low as some one was loosing their beloved pet. That was the nicest touch I have ever seen ❤️ This is the second time I have gone through this and the first time it was with the out of hours vets again they were caring with my fur baby and me. So a big thank you again.

G M

1 month ago

Over the past year I’ve unfortunately had a series of frustrating experiences with Cinque Port Vets in Kingsnorth. I want to be fair, because the staff I’ve interacted with have generally been polite and clearly care about the animals they treat. However, the overall organisation and communication from the practice has made what should be straightforward visits far more difficult than they need to be. One of the biggest issues has been the online booking system. On more than one occasion I’ve booked an appointment online only to later be told that the appointment didn’t exist in their system. This defeats the purpose of having an online booking tool and ends up forcing you to call or go into the practice anyway, which is frustrating when you’ve already tried to do things the proper way and are generally busy. I’ve also had an appointment for my pet’s annual vaccinations where I arrived on time, only to be told that the practice had run out of vaccines. That was particularly disappointing, as it meant taking time out of a busy day for something that couldn’t even be completed. Situations like that suggest there may be room for improvement in stock management and appointment planning. Another recurring issue has been waiting times. At one visit the clinic was running around 45 minutes behind schedule, which I understand can happen in veterinary care. The difficulty was that there was no communication about the delay until I asked at reception. A quick update to waiting clients would make a big difference and help people manage their time. I appreciate that veterinary practices are busy and unexpected cases can disrupt the schedule. My hope in leaving this feedback is that the practice might review its booking system, stock management, and communication with clients. With a few improvements in these areas, the overall experience could match the dedication the staff clearly have for the animals they care for.

Roland Rosario

Emergency vets? Two hours wait thus far with a very poorly puppy and still waiting to be seen... Apparently they tried to get another vet out this evening (as they've been inundated today) but were unable to do so. Shouldn't it be mandatory that they can call upon additional vets out of hours if required?

Matt Hunt

Coming here is a roll of the dice, some staff are great, some are frosty and unwilling to give any real advice, explanation or even draw a smile. When your pets not well you want some empathy and help making a decision, you are unlikely to get that here. Perhaps they just don’t enjoy working there. Either way, I will avoid going back.

K Tom

Quick emergency appointment. Extremely polite and so helpful in a very stressful situation with pur 10 week old puppy.

Pauline Slater

3 months ago

Emergency vet excellent

Tanya Rogers

Moved from this vet after whole series of errors and issues including: -lost a urine test delivered directly to them. -misdiagnosed my cat with hyperthyroidism, when she actually had cancer (discovered after a seeking a second opinion) - Caused distress whilst on holiday abroad, sending me emails and link for payments for treating a one of our cat. We were frantically trying to contact the pet feeder to find out whats happened. Turns out they were billing me for someone's else's cat. - Suggested appointment at their Cat Clinic in Wye without informing me there is a surge charge for using this clinic. - When raising a complaint about the above including billing me for someone else's cat, I didn't even get an apology. - When registering with a different vet, who requested our pet's records. They had to be asked 4 times between myself and vet, before doing so and then only sent half the files. - Even though they know I've moved my pets to a different vets, they still send me reminders for vaccine appointments and flea treatment. -Also found out the same meds for our cat are about a 1/3 cheaper from the new vets. Absolutely shocking, avoid!

T D

4 months ago

Put down my cat when I truly don't believe he was ill enough - biggest regret of my life Don't trust these people it's not right

Sue Barclay

Excellent service in a clean respectful environment everything was explained to us but the vet listened to us and understood our concerns so Dollie carries on life as a cantankerous geriatric