Specialist Vets in Rye

## Summary Badgers Oak Veterinary Clinic is a mixed practice treating small animals, horses, and farm animals, and it states it runs its own out-of-hours service (so clients aren’t referred to an unfamiliar surgery). It’s also listed as a veterinary nurse training facility. In the latest reviews, owners repeatedly describe prompt help in urgent situations—including an on-call vet coming in on Christmas Day to perform euthanasia for a cat in severe pain, and a walk-in injury being seen immediately with sedation used during treatment. Reviews also mention clear at-home care instructions after an emergency visit and “quick” appointment availability. ## Services - **Small animal care**, plus **equine** and **farm animal** work (described by the clinic as a mixed practice). - **Out-of-hours care run by the clinic** (stated on the website). - **Urgent injury treatment** (e.g., dog attacked by another dog; Saluki treated after an injury, with sedation mentioned). - **Euthanasia** (a cat euthanised to prevent prolonged suffering, described as an out-of-hours callout). - **Veterinary nurse training facility** (listed in the clinic data). ## People - The website describes a team of **eight mixed animal vets**, **five qualified veterinary nurses**, **two trainee veterinary nurses**, and **four administrators**. - Reviews repeatedly mention the **reception team**, **nurses**, and **vets** explaining care clearly—one owner highlights being given “very clear” instructions for home care after a frightened dog was treated for injuries. - A reviewer describes an **on-call vet** who answered on a holiday and came in to the clinic to help with end-of-life care for a cat in pain. - Named in reviews: **Charley**, **Young**, and **Old George** (roles not specified), described as “excellent” by a repeat reviewer. ## Reviews **Google rating: 4.8 stars from 231 reviews.** Themes below are drawn from the latest written reviews available to us. - **Out-of-hours responsiveness:** an owner reports getting an answer on Christmas Day and the on-call vet coming in to provide euthanasia. - **Handling urgent cases quickly:** examples include being seen immediately after arriving with an injured dog, and treatment following a dog attack. - **Clear guidance and follow-through:** owners mention “exceptionally good assessment and treatment and advice,” plus clear home-care instructions after emergency treatment. - **Perceived fairness around fees:** one reviewer says fees are “reasonable” (no specific prices are stated).

## Summary Cinque Ports Veterinary Group Ltd offers 24/7 emergency cover via Vets Now at Cinque Ports Veterinary Hospital, and is also described (in the clinic data) as a veterinary nurse training facility. Recent reviews include multiple emergency and end-of-life visits: some owners describe clear explanations, being listened to, and compassionate support (including a handwritten condolence card after a pet’s death). Other recent reviewers raise serious concerns about errors and administration—e.g., a lost urine sample, alleged misdiagnosis, billing for the wrong animal, difficulty obtaining full records when transferring, and an unexpected additional charge for using a “Cat Clinic” appointment. ## Services - **24/7 emergency care**: emergency service stated as provided by **Vets Now** (24 hours/day, 365 days/year) at Cinque Ports Veterinary Hospital. - **Emergency injury treatment and surgery** (from reviews): a dog with a broken leg seen as an emergency; leg amputation performed. - **End-of-life care** (from reviews): euthanasia appointments described, including out-of-hours support and handling of ashes afterwards. - **Microchip scanning / handling found dogs** (from reviews): a found puppy was taken in and checked for a microchip. - **In-house testing** (from reviews): urine testing is referenced (one reviewer reports their sample was lost). ## Pricing - One reviewer reports being charged **£800 for one night in a cage**, and lists additional charges of **£956 + £467.94 + £48.37** (Comfort 10mg), plus **£85** for a bag of saline and **£85** for IV fluid set-up (and mentions tax). - Another reviewer says the same medications were about **one-third cheaper** at a different practice (no prices given). - One reviewer reports a **surge charge** applied for a “Cat Clinic” appointment, and says they weren’t told in advance (no amount given). ## People - **Joe** (role not stated) is named in one review as the person who performed a dog’s leg amputation after an emergency presentation; the owner described the outcome as a “happy little dog in the morning.” - Multiple reviews refer to the **team** being professional and compassionate during euthanasia appointments, including giving owners time and space, and (in one case) sending a handwritten condolence card afterwards. ## Reviews **Google rating: 4.5 stars from 457 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency care is frequently mentioned positively**, including prompt help for a broken leg and comments like “Emergency vet excellent.” - **End-of-life support is a major theme**, with several owners describing professionalism, compassion, and being given time/space during euthanasia decisions; one mentions a handwritten card after their pet died. - **Clear communication is noted in some visits**: one owner highlights a clean environment where “everything was explained” and the vet listened to concerns. - **Significant negative experiences are also reported**, including: a lost urine sample, alleged misdiagnosis (hyperthyroidism vs cancer found elsewhere), billing linked to the wrong cat, lack of apology after a complaint, and repeated requests needed to obtain (and then only partially receive) pet records. - **Cost and unexpected charges** appear in negative reviews, including itemised high fees and a reported “surge charge” for a cat clinic appointment that the reviewer says wasn’t explained beforehand. - **Trust concerns around euthanasia decisions** are raised by one reviewer who says they regret their cat being put down and did not believe it was necessary.