Emergency Vets in Rye

## Summary Cinque Ports Veterinary Group Ltd offers 24/7 emergency cover via Vets Now at Cinque Ports Veterinary Hospital, and is also described (in the clinic data) as a veterinary nurse training facility. Recent reviews include multiple emergency and end-of-life visits: some owners describe clear explanations, being listened to, and compassionate support (including a handwritten condolence card after a pet’s death). Other recent reviewers raise serious concerns about errors and administration—e.g., a lost urine sample, alleged misdiagnosis, billing for the wrong animal, difficulty obtaining full records when transferring, and an unexpected additional charge for using a “Cat Clinic” appointment. ## Services - **24/7 emergency care**: emergency service stated as provided by **Vets Now** (24 hours/day, 365 days/year) at Cinque Ports Veterinary Hospital. - **Emergency injury treatment and surgery** (from reviews): a dog with a broken leg seen as an emergency; leg amputation performed. - **End-of-life care** (from reviews): euthanasia appointments described, including out-of-hours support and handling of ashes afterwards. - **Microchip scanning / handling found dogs** (from reviews): a found puppy was taken in and checked for a microchip. - **In-house testing** (from reviews): urine testing is referenced (one reviewer reports their sample was lost). ## Pricing - One reviewer reports being charged **£800 for one night in a cage**, and lists additional charges of **£956 + £467.94 + £48.37** (Comfort 10mg), plus **£85** for a bag of saline and **£85** for IV fluid set-up (and mentions tax). - Another reviewer says the same medications were about **one-third cheaper** at a different practice (no prices given). - One reviewer reports a **surge charge** applied for a “Cat Clinic” appointment, and says they weren’t told in advance (no amount given). ## People - **Joe** (role not stated) is named in one review as the person who performed a dog’s leg amputation after an emergency presentation; the owner described the outcome as a “happy little dog in the morning.” - Multiple reviews refer to the **team** being professional and compassionate during euthanasia appointments, including giving owners time and space, and (in one case) sending a handwritten condolence card afterwards. ## Reviews **Google rating: 4.5 stars from 457 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency care is frequently mentioned positively**, including prompt help for a broken leg and comments like “Emergency vet excellent.” - **End-of-life support is a major theme**, with several owners describing professionalism, compassion, and being given time/space during euthanasia decisions; one mentions a handwritten card after their pet died. - **Clear communication is noted in some visits**: one owner highlights a clean environment where “everything was explained” and the vet listened to concerns. - **Significant negative experiences are also reported**, including: a lost urine sample, alleged misdiagnosis (hyperthyroidism vs cancer found elsewhere), billing linked to the wrong cat, lack of apology after a complaint, and repeated requests needed to obtain (and then only partially receive) pet records. - **Cost and unexpected charges** appear in negative reviews, including itemised high fees and a reported “surge charge” for a cat clinic appointment that the reviewer says wasn’t explained beforehand. - **Trust concerns around euthanasia decisions** are raised by one reviewer who says they regret their cat being put down and did not believe it was necessary.