Emergency Vets in Crowborough

## Summary Well House Vets offers **around-the-clock care** (as stated on its website) and describes itself as a **training practice**, meaning **student nurses may be involved** in your pet’s treatment unless you ask to be seen by a **qualified nurse** when booking. The website also promotes a **Pet Health Club® Plus plan** that includes **consultations**. From the latest reviews available, owners most often describe: - Supportive handling of difficult appointments (including **euthanasia**, with time given for a final goodbye and **payment not requested until the owner was ready**). - Routine care for pets including **elderly cats**, **puppies**, and **multiple cats**. - A clear split in experiences: many describe staff as kind and efficient, while one reviewer reports a **stressful visit that left their dog bleeding** and criticised the vet’s manner. ## Services - **Emergency care:** the clinic website states it provides care **around the clock**. - **Veterinary nurse training practice:** student nurses may be involved; owners can request a **qualified nurse** when booking (website statement). - **Microchipping:** one owner describes bringing **a litter of 9 puppies for microchips**. - **Euthanasia/end-of-life care:** owners describe support during euthanasia and being allowed time with their pet afterward. - **General consultations/checks:** reviews mention a **thorough check** for an elderly cat and appointments for cats and puppies. ## Pricing - **Pet Health Club® Plus:** the website states **consultations are included** as part of this plan (no prices or other inclusions were provided in the information available to us). ## People - **Kelly (staff member):** mentioned as “especially” supportive during an end-of-life visit; the owner highlighted sympathy and understanding, and that they were given time to say goodbye before discussing costs. - **Mr Johnston (vet):** one owner said he was “brilliant” with their cats during a visit. - **Elena (reception):** repeatedly praised in one review for **efficiency, advice, and help**. - **Unidentified vet (review):** during puppy microchipping, one owner described the vet as **confident and reassuring**, and noted he made sure the puppies got affection after being chipped. ## Reviews **4.4 stars from 152 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Kind/helpful staff and smooth reception experience** are frequent positives, including help handling multiple puppies and efficient front-desk support. - **Supportive end-of-life care:** being allowed private time with a pet after euthanasia, and **not being asked to settle costs until ready**. - **Thorough checks and calm handling** are mentioned for cats (including an elderly cat) and multi-cat households. - **A notable negative account conflicts with the above:** one reviewer reports an “unpleasant visit” where their dog was **stressed and bleeding**, and they strongly criticised the vet’s communication and handling.

## Summary Culverden Veterinary Group describes itself as an **independent small‑animal practice** (operating since **1948**). Based on the information available, the clinic is set up for routine and ongoing veterinary care for pets, with **out‑of‑hours emergencies handled via Vets Now** (stated to be provided at the group’s **Tunbridge Wells branch**). Cats are explicitly mentioned among the species they handle. ## Services - **Small-animal veterinary care** (general practice is implied by the clinic’s description). - **Out-of-hours emergency care**: provided by **Vets Now** (as stated on the clinic website summary), via the group’s Tunbridge Wells branch. - **Species mentioned**: cats.