Emergency Vets in Forest Row

## Summary Medivet Forest Row is part of the Medivet group. The practice advertises a broad mix of routine care and diagnostics (including an in‑house laboratory, X‑rays, ultrasound and ECG), plus complementary options like acupuncture and homeopathy. On the review side, owners most often mention staff helping with insurance paperwork, frequent updates while a pet is sedated, and follow‑up calls after urgent treatment (including a Saturday-night check-in after a bee sting). A smaller set of recent reviews are sharply negative about the suspension of a vet named Alex in 2024, and describe dissatisfaction with how he was treated. ## Services Based on the website and recent reviews, the practice offers: - **Preventive and routine care:** vaccinations, parasite care, microchipping, pet neutering. - **Surgery options:** laparoscopic spays and neutering (listed on the website). - **Dentistry** (listed on the website). - **Diagnostics and imaging:** in‑house laboratory, X‑rays, ultrasound, ECG. - **Nurse clinics** (listed on the website); nail clipping is referenced in a review. - **Complementary medicine:** acupuncture and homeopathy (website lists both; one reviewer describes a vet combining homeopathy with conventional treatment). - **Travel documentation:** Animal Health Certificate (listed on the website). - **Home visits** (listed on the website). - **Emergency/out-of-hours:** the website states the nearest 24‑hour emergency practice is **Medivet 24 Hour Faygate** and gives an **out-of-hours consult fee of £130**, with **no charge for assessment by phone**. Species listed on the website: **cats, dogs, rabbits, exotics, small mammals**. ## Pricing - **Out-of-hours consult fee:** **£130** (website). - One reviewer says nail clipping felt “a little pricey,” but no amount is given. ## People - **Chris Auckland (vet, per reviews):** described by one owner as taking a “holistic” approach, using **homeopathy alongside conventional treatment**, and helping a whippet and cat stay calm during visits. - **Pedro (vet, per reviews):** mentioned in multiple reviews for handling anxious dogs by **taking time to calm and reassure them**, and for making a **follow-up call the next evening (Saturday night)** after urgent treatment for a dog made unwell by a bee sting. - **Reception team (unnamed):** repeatedly noted for being **helpful with admin**, including **insurance claim paperwork and pre-authorisation**. ## Reviews **4.5 stars from 475 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners describe **being accommodated quickly for urgent problems** (e.g., a dog becoming very unwell after a bee sting). - **Communication during treatment** is a recurring positive: “frequent updates” while a pet was sedated, and **check-in calls after the visit**. - Several comments focus on **specific vets** (Chris and Pedro), including calm handling of anxious pets and a blend of conventional treatment with homeopathy (as described by the reviewer). - There is also a **clear conflict** in recent feedback: a few reviewers are strongly critical of the practice/Medivet over the **suspension of a vet named Alex in 2024**, while other recent reviews are highly positive about the current team.

## Summary Independent equine veterinary practice (established in 1978) owned and run by its vets, with a team of six equine veterinary surgeons. Based on the clinic’s own information and recent reviews, it’s set up for both routine care and more involved investigations and surgery, supported by a purpose-built diagnostic/surgical facility with stabling and 24-hour hospitalisation. Owners mention detailed case management for complex back issues (kissing spine) including x‑ray, surgery and rehab, plus proactive communication such as vets phoning to discuss problems at length before visiting and keeping clients updated on arrival times. The practice is also described as handling admin efficiently, with office staff processing insurance claims and renewals promptly. ## Services - Routine equine health checks and vaccinations - Lameness investigations with digital diagnostics - Equine dentistry (dental examinations) - Surgical procedures and 24-hour hospitalisation (with stabling) - Pre-purchase examinations and insurance vetting - 24/7 emergency equine veterinary service (as stated by the clinic) - Species treated (as stated): horses, ponies, donkeys - Standards/accreditation stated on the site: RCVS Equine General Practice Standard; Veterinary Nurse Training Practice ## People - **Florice (vet, per reviews):** Mentioned in a kissing-spine case as providing explanations throughout a process that included x‑ray, surgery and rehab. - **Ben (vet, per reviews):** Repeatedly noted for spending time on the phone to discuss a problem before a visit and for unhurried follow-up calls (including a call made at 6pm on a Friday about medication). - **Mary (role not stated, per reviews):** Named positively alongside Ben in long-term client feedback. - **Office/admin staff (not named):** Praised for processing insurance claims and renewals quickly. ## Reviews **4.9 stars from 38 reviews.** Themes below are drawn from the latest written reviews available to us. - Complex-case support is described in detail, including a kissing-spine pathway involving x‑ray, surgery and rehab, with clear explanations along the way. - Communication and follow-through are frequently mentioned: lengthy phone discussions before visits, unhurried calls about medications, and updates on expected arrival times. - Practical support beyond clinical work comes up, such as prompt handling of insurance paperwork and compassionate support when outcomes aren’t as hoped.