Emergency Vets in Hailsham

## Summary Highcroft Veterinary Group is an RCVS-accredited practice that also operates as a veterinary nurse training facility and lists emergency veterinary services. From the latest reviews, it appears set up for routine care and follow-up around procedures: owners mention nurse-led health checks, support before and after an operation, and treatment for an ear problem. Reception support around setting up a pet health plan is mentioned repeatedly (including a “goodie bag” when joining), and several reviewers describe being talked through appointments “step by step.” One recent review strongly disputes pricing transparency around the pet health plan, describing unexpected per-pet consultation charges. ## Services - **Emergency veterinary services** (listed in the clinic data; no further detail provided on arrangements). - **Veterinary nurse training facility** (listed in the clinic data). - **Health checks**: a “full health check” completed by a veterinary nurse is described in one review. - **Surgery/operations**: one owner describes care and attention before an operation and aftercare. - **Treatment for specific issues**: ear treatment is mentioned (“ear is much better” after seeing a named vet). - **Pet health plan**: multiple owners mention enrolling cats/dogs on a health plan; one review associates this with inoculations and flea treatments (as explained to them). ## Pricing - One reviewer reports being charged **£138** for a vet “consultation” (described as per-pet) during a kitten appointment. - The same reviewer reports the pet health plan involved an additional **~£40 per month** direct debit (plus an initial payment). - **Conflict noted:** the website summary references “consultations included as part of a Pet Health Club® Plus plan,” while the reviewer states consultations were *not* covered and that costs were not made clear. ## People - **Kelly (reception)**: mentioned multiple times for helping set up the health plan and for being welcoming and helpful when arriving for a first visit. - **Cynthia (vet)**: credited with improving a dog’s ear problem; the owner also notes kindness and support for a nervous dog (“hopefully he will soon be braver”). - **Nursing team**: one owner describes a veterinary nurse completing a thorough health check, listening, and helping their dog feel at ease. ## Reviews **4.6 stars from 327 reviews.** Themes below are drawn from the latest written reviews available to us. - **Reception and front-desk support** is repeatedly highlighted (welcoming, helpful, and particularly with setting up the health plan). - **Clear explanations during appointments**: owners mention being guided “step by step” and finding consultations informative. - **Handling of pets’ nerves/comfort**: examples include putting a dog at ease during a nurse health check and supporting a dog that needs confidence. - **Procedure support**: one owner describes attentive care before an operation and aftercare afterward. - **Cost transparency concerns (minority but detailed)**: one reviewer describes “hidden costs,” unexpected per-pet consultation fees, and dissatisfaction with how the health plan was explained, alongside a complaint still awaiting outcome.