Acorn Veterinary Surgery

- Many owners praise the standard of clinical care, especially for older pets, urgent appointments, and calm handling by nurses. - Individual staff members stand out in positive feedback, including Verity, Hannah, Mia, and some reception and nursing interactions described as warm and professional. - The main negative theme is communication: some reviewers felt judged, dismissed, or spoken to without enough empathy during stressful situations.

Services

•Pet Health Club® Plus: The clinic promotes a Pet Health Club®/“pet club” plan, with consultations included; some owners describe it as good value.
•Routine preventive care, including vaccinations: Reviews discuss puppy vaccination scheduling in particular, including second-jab booking rules and timing flexibility.
•Illness and ongoing care for cats and dogs: Owners mention care for urgent problems such as a vomiting puppy, as well as support for older pets with ongoing health needs.
•Nurse support for routine handling and comfort care: Recent reviews praise calm, patient nurse appointments for nail clipping and help with matted coats in cats.
•Pet travel documentation: Reviews specifically mention cat travel document appointments.
•Emergency cover and training: Emergency veterinary services are listed as available on a 24/7 or extended-hours basis, and the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic, and recent reviews show mixed views on cost transparency, with some owners saying treatment costs were explained clearly while others report unclear or changing charges.

People

•Verity (veterinarian): repeatedly praised as empathic, professional, and clear when discussing treatment and costs.
•Hannah (nurse): warmly reviewed for patient, kind handling and thorough help with a cat’s matted coat.
•Mia (reception team): described positively as friendly and professional.
•Taylor (reception team): mentioned positively by one reviewer for professionalism, but also appears in complaints about vaccination booking conversations and a dismissive tone.

Reviews

Google rating: 4.6/5 from 276 reviews.

•Many owners praise the standard of clinical care, especially for older pets, urgent appointments, and calm handling by nurses.
•Individual staff members stand out in positive feedback, including Verity, Hannah, Mia, and some reception and nursing interactions described as warm and professional.
•The main negative theme is communication: some reviewers felt judged, dismissed, or spoken to without enough empathy during stressful situations.
•Pricing and access remain recurring pressure points, with complaints about unclear charges, changes to quoted fees, and inflexible booking rules around puppy vaccinations.