Wilbury Veterinary Services Limited

Wilbury Veterinary Services Limited in Hove is part of Linnaeus and presents itself as a more tailored, boutique-style practice. Owners regularly mention turning to the clinic for urgent appointments, surgery and aftercare, complex or unclear conditions, support for anxious rescue dogs, and compassionate end-of-life care. Reviewers also describe practical touches such as separate waiting areas for cats and dogs and regular post-operative updates with photos.

Services

•Urgent and routine veterinary care: Owners describe being fitted in quickly for urgent problems, including an appointment straight after Boxing Day, alongside ongoing care for long-term conditions.
•Surgery, procedures and aftercare: Reviews mention TPLO surgery, wound stitching after a fight, first operations, and other procedures, with follow-up support that can include recovery updates and photos.
•Diagnostics and complex case management: The clinic is repeatedly mentioned for working through difficult or unclear cases over multiple visits, including one owner describing external professional input being sought during a challenging diagnosis.
•End-of-life care: Several owners highlight calm, compassionate support when pets were at the end of life, including help with difficult decisions and peaceful euthanasia appointments.
•Handling nervous pets: Multiple reviews mention careful, low-stress handling for anxious or rescue dogs, including dogs that are usually hard to examine.
•Travel and paperwork support: One recent review specifically praises the team for resolving a complex Export Health Certificate case within a few days.
•Facilities and training: The clinic is listed as a veterinary nurse training facility, and owners also mention separate waiting areas for cats and dogs.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews on cost are mixed: one owner described being surprised by a £72 consultation fee, while earlier feedback also notes that some treatments may feel a little more expensive, though the practice was said to offer options to help manage costs where possible.

People

•Rosie Lane is the most frequently praised named vet in reviews, with owners highlighting her clear explanations, compassionate manner, and calm handling of urgent cases, anxious pets, and end-of-life care.
•Amy Perrin, a veterinary nurse, is specifically thanked for staying on after her shift to help with an urgent appointment.
•Phoebe is praised for expertise with export regulations during a complex pet travel case.
•Mizzy, on reception, is mentioned for being kind, organised, and helpful during a stressful situation.
•Earlier reviews also name Jo for persistent work on a difficult diagnosis, and Peter and Anna as part of the team supporting a dog through TPLO surgery.
•The wider reception and administrative team are regularly mentioned for supportive communication and practical help, including assistance around insurance and paperwork.

Reviews

Google rating: 4.8/5 from 712 reviews.

•Recent reviews are strongly positive overall, especially around kindness, empathy, and professionalism during difficult moments such as end-of-life care.
•Owners continue to praise the clinic for urgent access, surgery, wound treatment, and aftercare, including clear plans, reassurance, and recovery updates.
•Several reviewers say the team is particularly good with nervous, rescue, or hard-to-handle pets, helping keep visits and treatment as low-stress as possible.
•A small amount of recent criticism focuses on communication and fees, including one complaint about a repeat prescription decision in a palliative case and another about feeling pressured in a consultation and being surprised by the charge.

Reviews for Wilbury Veterinary Services Limited

Note: Showing the 10 most recent Google reviews out of 712 we track in total. Recent reviews may not be representative of overall sentiment.

Izabela Radzinska

2 months ago

Anthony was seen by an amazing vet and she was so delicate and went above and beyond we felt extremely happy with her attention and knowledge xx

G C

Been a client for over 10 years with a number of pets. Pot luck who is treating your pets. But one recent shocking incident: our dog has been suffering from terminal bone cancer, a notoriously painful and incurable condition. Wilbury was aware of it, and been prescribing standard pain management medication for palliative purpose as our dog was receiving specialist oncologist treatment elsewhere. This pain relief medication could not have interruption in order to have any effect, especially when the cancer was spreading aggressively. Recently we had to be away overseas and unexpectedly needed to extend our stay. So the medication was running low. Reordered the standard medication online with Wilbury while abroad and made clear it was a continuation of what our dog had been on for months. Even after at least 3 lengthy and increasingly frustrating exchange of messages, the vet refused to prescribe because apparently the dosage was not on the record. Instead she wanted us to take our cancer-stricken dog into Wilbury to be re-examined, even though (i) she knew we were abroad (ii) it’s the same medication prescribed for our dog for months; (iii) we asked for just enough to last for a few days till we got back.then we’d take our dog in; (iv) she should know bone cancer was an extremely painful condition for a dog was in his last days; and (v) not to mention effectively we were ordering early. All so she could charge about £70! We gave up and ordered them from the oncologist who immediately arranged for it to be sent to our home address cos he knew how serious running out would be for our dog. He was also shocked that a fellow vet would refuse to apply the minimum level of professional judgment and be prepared to let our dog suffer. To insist what she did, given the circumstances, was just unacceptable, unprofessional and plain lazy. More pathetic was the fact the vet then relented at the last minute after I told her (through the innocent and extremely helpful and understanding front desk) that we’d be de-registering all my dogs. Suddenly she was ready to prescribe more than what we requested This just shows how utterly pathetic her stance was. Clearly getting her £70 or avoid losing future business were her only consideration. Our dog’s immediate suffering in his last days never came into her consideration. Let me be clear, she is not the only one working as a regulated professional. And nowadays, believe me you are accountable for your actions, even as a regulated professional. And hiding behind flimsy regulatory requirement as an excuse is just pathetic for all to see given the circumstances. And in this instance, the regulator will have the opportunity to take a view because I would not want any pet owners to have to go though the same experience like me where our dog’s welfare in his last days never figured in the vet’s consideration, all so she could charge £70.

Kirsty Loehr

I've been with Wilbury for a few years, and all three of my cats were/are registered there. Sadly, two of my cats passed away recently, and the team at Wilbury were incredibly compassionate, empathetic, and understanding throughout the entire process. It was a very difficult experience having them put to sleep, but the staff were so kind and warm, handling everything professionally. The administrative team after the procedure was also excellent, making a challenging time much more manageable, making sure that I could do everything in my own time. We were really lucky to have them.

Vinny H

I visited Wilbury Vets in Hove for a dental concern for my cat and left feeling quite uncomfortable with the experience. The consultation quickly shifted away from my original concern and focused heavily on neutering and microchipping, which I hadn’t come in for. While I understand these are important topics, the way they were brought up felt more like pressure than guidance. I was also told it was “weird” that my 1.5-year-old cat hasn’t sprayed yet, which didn’t feel accurate and made me more anxious rather than reassured. Additionally, I was not clearly informed of the consultation fee beforehand and was surprised to be charged £72 for what felt like a very brief appointment. A follow-up dental appointment was also scheduled for six months but not sure if I really want to go back based on how I initially felt Overall, I would have appreciated clearer communication, a more focused approach to my concerns, and a more reassuring experience.

Özüm Öztürk

Absolute lifesavers! 10 stars if I could!!!! After a very stressful and frustrating experience at another clinic regarding our cat Leo’s Export Health Certificate (EHC) for Turkey, the team at Wilbury Vets stepped in and saved the day. They handled everything with incredible professionalism and solved our complex issue in just 4 days! A special and huge thank you to Phoebe for her expertise and for being so knowledgeable about export regulations—she made us feel so at ease. Also, a big shout-out to Mizzy at the reception for being so kind, helpful, and organized during a very frantic time for us. If you need a vet team that actually cares and knows what they are doing, look no further. Highly recommended!

Ian Greene

5 months ago

Very friendly and caring team, our dog was totally at ease being there, the procedure was provided the answers we needed as well as a plan moving forward.

sonja black

Can't recommend this surgery enough. When I needed urgent care for my beautiful 10 & 1/2 year old Rottie, Lara, the day after Boxing Day, they fitted her in straight away. She was seen by Rosie Lane who was so caring and so understanding. She did her very best to make Lara as comfortable as possible and explained her condition very clearly to us. Unfortunately there weren't any options for Lara. Many thanks to Rosie and veterinary nurse, Amy Perrin who stayed on after she should have gone home. Highly recommend this surgery

Teresa65conway

I have been at wilbury vets after a negative experience with my local vet. Honestly they are amazing , I would never go anywhere else. My preference is rosie. What i can say is she is a wonderful veterinary surgeon and the most caring compassionate highly competent and in my opinion the best i have ever met over decades of keeping animals. Whatever your appointment is for rest assured she will give you her undivided attention and the best advice for your pet you will get anywhere. The most memorable are not always happy endings but the love kindness expertise and the pets best interests are always paramount. Dignified and incredibly peaceful and rosie is not only a vet but the most empathetic lovely beautiful inside and outside individual who is an advocate for animals and their best care. Thank you rosie for all of the above. You are simply the best xx

Harriet Laura

Wilbury vets gave my furchild the care he needed at the end of his life. I’d been misled by other vets and feared there wasn’t anything I could do to help him after several tests and a lot of money. Wilbury vets is hands down the best vets I have ever taken my pets to and I would strongly recommend to anyone who wants to receive proper, honest, kind service at a time when you really need it. Thanks again for all you did for my Gizmo 🤎

Sean Gannon

My little champ got in a dust up and was left shaken and hurt. The team did everything to calm him down and stitch him up. Even got him to wear a cone with ease for the first time. The receptionists are always great there and gave me the advice and direction to sort my pet insurance out. Was such a relief to be handled with care in such an overwhelming and upsetting situation. Thanks Wilbury Vets, Bernard 🐾