Wilbury Veterinary Services Limited

I joined as a new client on the Friday and appointment Saturday morning, amazing place

It is very easy to recommend Wilbury Vets because Lupo loves going there ! In fact he can’t wait to get out of the car and leap through the front door ! The ladies in Reception always manage to fit him in even if it is a last minute appointment and the vets extremelhy knowledgable about all they do for him and handle him beautifully so that he has no fear of being put up on the table for examination. I cannot recommend Wilbury cents highly enough.

A wonderful practice. We’ve been taking our dogs there for 6 years. Having experienced other practices, Wilbury is simply the best, and it’s a practice that I wholeheartedly trust. A lovely team, with the best vets, reception staff and nurses. Can’t recommend them enough and can’t thank them enough. More so recently when Rosie the vet was incredible with our Charlie who we very sadly had to say goodbye to. Vicky & Kate xxx

The only place in Hove to take your dog! Great advice and kind staff.

Anthony was seen by an amazing vet and she was so delicate and went above and beyond we felt extremely happy with her attention and knowledge xx

Been a client for over 10 years with a number of pets. Pot luck who is treating your pets. But one recent shocking incident: our dog has been suffering from terminal bone cancer, a notoriously painful and incurable condition. Wilbury was aware of it, and been prescribing standard pain management medication for palliative purpose as our dog was receiving specialist oncologist treatment elsewhere. This pain relief medication could not have interruption in order to have any effect, especially when the cancer was spreading aggressively. Recently we had to be away overseas and unexpectedly needed to extend our stay. So the medication was running low. Reordered the standard medication online with Wilbury while abroad and made clear it was a continuation of what our dog had been on for months. Even after at least 3 lengthy and increasingly frustrating exchange of messages, the vet refused to prescribe because apparently the dosage was not on the record. Instead she wanted us to take our cancer-stricken dog into Wilbury to be re-examined, even though (i) she knew we were abroad (ii) it’s the same medication prescribed for our dog for months; (iii) we asked for just enough to last for a few days till we got back.then we’d take our dog in; (iv) she should know bone cancer was an extremely painful condition for a dog was in his last days; and (v) not to mention effectively we were ordering early. All so she could charge about £70! We gave up and ordered them from the oncologist who immediately arranged for it to be sent to our home address cos he knew how serious running out would be for our dog. He was also shocked that a fellow vet would refuse to apply the minimum level of professional judgment and be prepared to let our dog suffer. To insist what she did, given the circumstances, was just unacceptable, unprofessional and plain lazy. More pathetic was the fact the vet then relented at the last minute after I told her (through the innocent and extremely helpful and understanding front desk) that we’d be de-registering all my dogs. Suddenly she was ready to prescribe more than what we requested This just shows how utterly pathetic her stance was. Clearly getting her £70 or avoid losing future business were her only consideration. Our dog’s immediate suffering in his last days never came into her consideration. Let me be clear, she is not the only one working as a regulated professional. And nowadays, believe me you are accountable for your actions, even as a regulated professional. And hiding behind flimsy regulatory requirement as an excuse is just pathetic for all to see given the circumstances. And in this instance, the regulator will have the opportunity to take a view because I would not want any pet owners to have to go though the same experience like me where our dog’s welfare in his last days never figured in the vet’s consideration, all so she could charge £70.

I've been with Wilbury for a few years, and all three of my cats were/are registered there. Sadly, two of my cats passed away recently, and the team at Wilbury were incredibly compassionate, empathetic, and understanding throughout the entire process. It was a very difficult experience having them put to sleep, but the staff were so kind and warm, handling everything professionally. The administrative team after the procedure was also excellent, making a challenging time much more manageable, making sure that I could do everything in my own time. We were really lucky to have them.

I visited Wilbury Vets in Hove for a dental concern for my cat and left feeling quite uncomfortable with the experience. The consultation quickly shifted away from my original concern and focused heavily on neutering and microchipping, which I hadn’t come in for. While I understand these are important topics, the way they were brought up felt more like pressure than guidance. I was also told it was “weird” that my 1.5-year-old cat hasn’t sprayed yet, which didn’t feel accurate and made me more anxious rather than reassured. Additionally, I was not clearly informed of the consultation fee beforehand and was surprised to be charged £72 for what felt like a very brief appointment. A follow-up dental appointment was also scheduled for six months but not sure if I really want to go back based on how I initially felt Overall, I would have appreciated clearer communication, a more focused approach to my concerns, and a more reassuring experience.

Absolute lifesavers! 10 stars if I could!!!! After a very stressful and frustrating experience at another clinic regarding our cat Leo’s Export Health Certificate (EHC) for Turkey, the team at Wilbury Vets stepped in and saved the day. They handled everything with incredible professionalism and solved our complex issue in just 4 days! A special and huge thank you to Phoebe for her expertise and for being so knowledgeable about export regulations—she made us feel so at ease. Also, a big shout-out to Mizzy at the reception for being so kind, helpful, and organized during a very frantic time for us. If you need a vet team that actually cares and knows what they are doing, look no further. Highly recommended!