Companion Care (Hove) Ltd

Companion Care (Hove) Ltd is a Vets4Pets practice operating inside a Pets at Home store in Hove. The clinic says it has an operating theatre, digital X-ray, ultrasound, endoscopy, and separate cat and dog waiting areas and wards, and it offers a broad range of small-animal care from routine vaccinations and microchipping to orthopaedics, keyhole surgery, and chemotherapy. When the clinic is closed, out-of-hours emergencies are handled via a 24-hour vet call service. Recent feedback is mixed, with praise for compassionate communication in emergencies and end-of-life care alongside repeated complaints about reception service, long waits, and poor complaint handling.

Services

•Routine and preventive care: vaccinations, microchipping, weight clinics, nutritional advice, and nurse clinics.
•Surgery and treatment: soft tissue surgery, orthopaedics, keyhole surgery, dentistry, and cancer treatment including chemotherapy.
•Diagnostics and facilities: in-house blood analysis, digital X-ray, ultrasound, endoscopy, an operating theatre, and separate waiting areas and wards for cats and dogs.
•Support services: pet passports and insurance claim processing.
•Emergency and sensitive care: out-of-hours emergency cover is available through a 24-hour vet call service, and recent reviews also mention emergency treatment and euthanasia support with clear explanations and regular updates.
•Training: the practice is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Megan — recommended by one owner after an unexpected cat emergency, with praise for updates, care, and compassionate support.
•Frederica — praised for explaining an elderly dog's euthanasia clearly and helping the owner feel reassured.
•Laura — named in a complaint about rude reception service and a lack of response to a written complaint.

Reviews

Google shows 3.7 stars from 197 reviews.

•Recent clinical praise focuses on kind, compassionate care, especially during an unexpected emergency and during end-of-life treatment, with owners highlighting clear explanations and regular updates.
•The strongest negative theme is front-desk service, with complaints about rude or sarcastic reception staff, being left waiting in an exam room, and poor phone manner.
•Other recurring concerns include slow or poor follow-through, such as unanswered complaint emails, promised manager call-backs not happening, and appointments described as delayed or rushed.
•Value for money is another negative theme in some reviews, including complaints about expensive vaccinations; one five-star review appears to relate to the in-store retail side rather than a veterinary appointment.

Reviews for Companion Care (Hove) Ltd

Note: Showing the 10 most recent Google reviews out of 197 we track in total. Recent reviews may not be representative of overall sentiment.

Jaguar seven

6 months ago

Awful receptionists! Sloppy, dopey, sub-standard and rude. Need SERIOUS training in customer service!!! One receptionist (a young bloke) left me and my pet in one of the examination rooms and never came back! After waiting forever, I emerged from the room to find him sitting back behind the reception desk! I was astounded by how unprofessional this was and how abnormal it was. The mind boggles.I mean, who does that? Another example is, I sent a written complaint in about a receptionist Laura (who's manner was appallingly rude, akin to a stroppy adolescent) via email and received no acknowledgement back from management. No response at all! Now, this leads me to believe that either management chose to ignore it - something they should not do! Or my written complaint was disposed of before it even got to management. Due to extremely poor customer service and unprofessionalism from staff, I do not recommend this vet. My experience here has not been good.

Teresa Weston

7 months ago

Amy Flynn

I’ve been bringing my cat to this clinic for about a year, and the vets and staff have always been so kind and friendly. Recently, I had to bring my cat in for an unexpected emergency, and it was a very upsetting experience. The team went above and beyond: keeping me updated, taking wonderful care of my cat, and helping her heal. They even took the time to comfort a very distressed, crying woman (me). I’m truly grateful for their compassion and support. Thank you, I would definitely recommend, especially my vet(Megan)!

Mike

8 months ago

I’ve had an extremely disappointing experience with this veterinary clinic — and unfortunately, this is not the first time. I strongly recommend finding a different vet, as this practice has consistently proven unreliable, unprofessional, and unnecessarily expensive. Appointments are rarely punctual, and the vets often leave early, resulting in rushed or inadequate care. My pet’s vaccinations were slightly overdue, and unlike the regular monthly text reminders I receive for inexpensive flea treatments, no reminder was sent for the far more important and costly vaccinations. As a result, I had to pay for an entirely new round of expensive vaccinations. This issue occurred again after paying for two rounds — and once more, no reminder was sent. When I explained the situation to the receptionist, I was met with rudeness, arrogance, and complete lack of accountability. Instead of acknowledging the failure to notify me, I was simply blamed. It’s unacceptable that they can send automated texts for low-cost treatments but fail to send reminders for nearly £200 vaccinations. I was promised a call back from the manager to address this issue — which never happened. Despite following up multiple times, I received no resolution and no courtesy call. This clinic demonstrates poor customer service, poor communication, and a clear lack of care for their clients and patients. I’m deeply dissatisfied and will be taking my pet elsewhere.

Kayleigh-Ann Richardson

1 year ago

Absolutely awful vet! They don't give a toss about the animals. They just want the money. The staff are rude and shout at you down the phone. Appalling services. Don't waste your time or money.

S. Miller

You can get better value for your pets elsewhere. I know we all get stuck when it comes to consistency for our pets. However, the vets are more worried about sales than your pet. The receptionists have no training in customer service. They are sarcastic, inconsiderate and abusive. I asked to speak to a manager and I was refused.

Nikki Cleeter

Sam was amazing. She was so friendly, helpful and informative whist selling my 2 grandchildren fish. She went above and beyond, as did Nova the checkout assistant. They even introduced Chicken the guinea pig to my grandchildren!!! We left feeling so happy and satisfied. Thank you ladies !!

sarah paisley

Companion care vets were so kind and compassionate when we had to put our elderly Labrador to sleep. Frederica the vet was so good at explaining everything to us and she reassured us in every way. She enabled us to feel comfortable with our decision and made the experience much more tolerable. The receptionist was kind and thoughtful too. Thank you so much for all you did.