Cliffe Veterinary Group Ltd

Cliffe Veterinary Group Ltd is an RCVS-accredited practice set up for a wide range of work: small animals as well as farm and equine care, with on-site laboratory testing, diagnostic imaging and surgical facilities. The clinic also operates as a veterinary nurse training facility (per the provided clinic data). Recent reviewers most often mention clear explanations of treatment plans and costs (including during emergency consultations), with one account describing the opposite experience at reception (not being acknowledged on arrival).

Concrete details owners mention include: emergency appointments for cats, step-by-step explanations of likely findings and “what depends on what,” and vets being patient with anxious owners and difficult-to-handle cats.

Services

Based on the website summary and reviews, the practice offers

• •Small animal, farm and equine veterinary care (as described on the clinic website summary).
• •Pet emergencies (mentioned on the clinic website; emergency consultations are also described in reviews).
• •Repeat prescriptions (listed on the clinic website summary).
• •On-site facilities: laboratory, diagnostic imaging, and surgical facilities (website summary).
• •Veterinary nurse training facility (listed in the provided clinic data).
• •Emergency veterinary service availability described as 24/7 or extended hours (listed in the provided clinic data; exact arrangement isn’t detailed in the website summary provided).

People

• •Vets (not named in the available information): Reviews describe vets explaining issues, treatment options and costs throughout care, including in emergency situations. One review notes seeing two different vets who “clearly had lots of experience” and were “kind and patient” with both owner and very unwell dog.
• •Reception team (not named): Feedback is mixed. One reviewer describes receptionists being “so kind” when they brought in a deceased baby fox; another reviewer reports arriving with their dog and not being acknowledged because staff were on computers.

Reviews

Google rating: 4.6 stars from 217 reviews.

• •Clear, ongoing cost and treatment explanations: multiple reviewers mention transparency about treatment and costs, including explaining what might change depending on findings during treatment.
• •Emergency care experiences: reviewers describe getting emergency consultations for cats and feeling the process was handled “sensitively and efficiently.”
• •Handling difficult or stressed pets: one owner highlights patience and understanding with a “very grumpy, spicy” cat.
• •Front-desk experience is inconsistent: one account praises reception kindness in an emotionally difficult situation, while another reports not being acknowledged on arrival.