Emergency Vets in Lewes

## Summary Cliffe Veterinary Group Ltd is an RCVS-accredited practice set up for a wide range of work: small animals as well as farm and equine care, with on-site laboratory testing, diagnostic imaging and surgical facilities. The clinic also operates as a veterinary nurse training facility (per the provided clinic data). Recent reviewers most often mention clear explanations of treatment plans and costs (including during emergency consultations), with one account describing the opposite experience at reception (not being acknowledged on arrival). Concrete details owners mention include: emergency appointments for cats, step-by-step explanations of likely findings and “what depends on what,” and vets being patient with anxious owners and difficult-to-handle cats. ## Services Based on the website summary and reviews, the practice offers: - **Small animal, farm and equine veterinary care** (as described on the clinic website summary). - **Pet emergencies** (mentioned on the clinic website; emergency consultations are also described in reviews). - **Repeat prescriptions** (listed on the clinic website summary). - **On-site facilities**: laboratory, diagnostic imaging, and surgical facilities (website summary). - **Veterinary nurse training facility** (listed in the provided clinic data). - **Emergency veterinary service availability** described as **24/7 or extended hours** (listed in the provided clinic data; exact arrangement isn’t detailed in the website summary provided). ## People - **Vets (not named in the available information):** Reviews describe vets explaining issues, treatment options and costs throughout care, including in emergency situations. One review notes seeing two different vets who “clearly had lots of experience” and were “kind and patient” with both owner and very unwell dog. - **Reception team (not named):** Feedback is mixed. One reviewer describes receptionists being “so kind” when they brought in a deceased baby fox; another reviewer reports arriving with their dog and not being acknowledged because staff were on computers. ## Reviews **Google rating: 4.6 stars from 217 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear, ongoing cost and treatment explanations:** multiple reviewers mention transparency about treatment and costs, including explaining what might change depending on findings during treatment. - **Emergency care experiences:** reviewers describe getting emergency consultations for cats and feeling the process was handled “sensitively and efficiently.” - **Handling difficult or stressed pets:** one owner highlights patience and understanding with a “very grumpy, spicy” cat. - **Front-desk experience is inconsistent:** one account praises reception kindness in an emotionally difficult situation, while another reports not being acknowledged on arrival.

## Summary Cliffe Veterinary Group Ltd Equine Clinic is a solely equine practice and an **RCVS Accredited Equine Hospital**, offering both ambulatory and hospital-based care. The clinic is set up for **routine through emergency cases**, with **emergency care stated as available any time of day or night**, and facilities that include **surgical, imaging, and diagnostics capability**, plus **stabling for 20 inpatients** and **indoor/outdoor arenas for ridden and in-hand assessments**. From the latest reviews available, owners most often describe: - **Hospital-based treatment and surgery**, including a **colic case where surgery was performed** and the horse recovered. - **Practical handling for stressed or claustrophobic horses**, such as moving a horse to a more suitable barn placement so it could see a companion, and helping with loading to go home. - A generally **helpful front-desk experience** (receptionists described as polite and helpful), though there are also **a couple of recent 1-star ratings without written details**, so the reason for dissatisfaction isn’t clear from the text available. ## Services - **Equine-only veterinary care** (horses). - **Ambulatory and hospital services** (as described by the clinic). - **Routine veterinary care** (health checks referenced in reviews). - **Emergency veterinary care** (stated as available any time of day or night). - **Surgical services** (including colic surgery mentioned in a review). - **Imaging and diagnostics** (listed by the clinic). - **Inpatient care/stabling** (capacity stated as **20 inpatients**). - **Ridden and in-hand assessments** (indoor and outdoor arena listed by the clinic). - **Veterinary nurse training facility** (listed in the clinic data). ## People - **Alex**: mentioned by owners as providing ongoing support, including helping “nurse” horses back to health and being a key point of contact during difficult situations. - **Sophie**: named alongside Alex for support “from health checks to final goodbyes,” and for patience with questions. - **Ellie, Penny**: also named as helpful and patient with owners’ questions. - **Reception team**: described as consistently **helpful and polite** in the reviews available. ## Reviews **Google rating: 4.6 stars from 61 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency/surgical outcomes**: one owner describes a **colic crisis** where the decision was between surgery or euthanasia, and says surgery went well and the horse survived. - **Accommodation for anxious horses**: examples include adapting stabling so a horse that “doesn’t like to be enclosed” could see a companion, allowing time in a field between treatments, and **help with loading** to go home. - **Service experience and facilities**: reviews mention a **clean, well-laid-out environment** and helpful reception staff. - **Mixed signals from ratings**: there are **two recent 1-star ratings without any written explanation**, so the specific concerns behind those ratings aren’t stated in the content available.

## Summary Pet Doctors Lewes is part of the **Pet Doctors Veterinary Group** (established in 1998) and is also listed as a **veterinary nurse training facility**. Based on the information available, it appears set up for **everyday small-animal care** (check-ups and boosters) alongside **surgery**, including less-routine cases such as a **“tricky” spay on an older guinea pig**. Decision-relevant specifics owners mention include: - **Home visits for end-of-life care** (one review describes a home euthanasia where the dog stayed calm and the process was explained step-by-step). - A **membership “pet club”** owners say covers routine items like **check-ups, annual boosters, kennel cough, parasite treatments**, and some nurse-performed procedures. - **Reminders for boosters/check-ups** being sent to owners. - **Emergency veterinary services** are listed in the clinic data (described as 24/7 or extended hours, without further detail provided). ## Services Services and capabilities explicitly referenced in the website summary and/or reviews include: - **Emergency veterinary services** (listed in clinic data as 24/7 or extended hours) - **Routine health care** - Check-ups and annual boosters (owners mention reminders when pets are due) - Kennel cough vaccination/spray (mentioned as included in the “pet club”) - **Parasite control** (worming tablets and flea treatment mentioned as included in the “pet club”) - **Neutering / spay surgery** - Neutering mentioned directly in a review - Spay surgery for a **guinea pig** with polycystic ovaries (described as tricky) - **Home visits** (supported by a review describing an at-home euthanasia visit) - **Nurse-performed procedures** (mentioned as included in the “pet club”) - Nail clipping - Anal sac expression ## People - **Tom** (vet; named in a review): credited with performing a **difficult spay surgery on an older guinea pig**; the owner reports the pet recovered well. - **Nursing team** (not individually named): mentioned alongside Tom as providing supportive care during treatment. - Across multiple reviews, owners describe staff as: - **Explaining options clearly**, including “good and bad things,” during an end-of-life visit at home. - Being **gentle with animals** and **listening to owners**, regardless of which vet is seen. ## Reviews **Google rating: 4.6 stars from 50 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support through difficult moments:** one detailed review describes an at-home euthanasia where staff explained the process and helped keep the dog calm. - **Surgical care (including small pets):** owners mention successful neutering and a particularly challenging guinea pig spay. - **Preventive-care structure:** reminders for boosters/check-ups are mentioned, along with a “pet club” that (per a reviewer) bundles boosters, kennel cough, flea/worm treatments, nail clipping, and anal gland expression. - **General experience:** several reviews are brief but repeatedly describe staff as friendly, sympathetic, and gentle with pets.