Dog & Cat Vets in Lewes

## Summary Cliffe Veterinary Group Ltd is an RCVS-accredited practice set up for a wide range of work: small animals as well as farm and equine care, with on-site laboratory testing, diagnostic imaging and surgical facilities. The clinic also operates as a veterinary nurse training facility (per the provided clinic data). Recent reviewers most often mention clear explanations of treatment plans and costs (including during emergency consultations), with one account describing the opposite experience at reception (not being acknowledged on arrival). Concrete details owners mention include: emergency appointments for cats, step-by-step explanations of likely findings and “what depends on what,” and vets being patient with anxious owners and difficult-to-handle cats. ## Services Based on the website summary and reviews, the practice offers: - **Small animal, farm and equine veterinary care** (as described on the clinic website summary). - **Pet emergencies** (mentioned on the clinic website; emergency consultations are also described in reviews). - **Repeat prescriptions** (listed on the clinic website summary). - **On-site facilities**: laboratory, diagnostic imaging, and surgical facilities (website summary). - **Veterinary nurse training facility** (listed in the provided clinic data). - **Emergency veterinary service availability** described as **24/7 or extended hours** (listed in the provided clinic data; exact arrangement isn’t detailed in the website summary provided). ## People - **Vets (not named in the available information):** Reviews describe vets explaining issues, treatment options and costs throughout care, including in emergency situations. One review notes seeing two different vets who “clearly had lots of experience” and were “kind and patient” with both owner and very unwell dog. - **Reception team (not named):** Feedback is mixed. One reviewer describes receptionists being “so kind” when they brought in a deceased baby fox; another reviewer reports arriving with their dog and not being acknowledged because staff were on computers. ## Reviews **Google rating: 4.6 stars from 217 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear, ongoing cost and treatment explanations:** multiple reviewers mention transparency about treatment and costs, including explaining what might change depending on findings during treatment. - **Emergency care experiences:** reviewers describe getting emergency consultations for cats and feeling the process was handled “sensitively and efficiently.” - **Handling difficult or stressed pets:** one owner highlights patience and understanding with a “very grumpy, spicy” cat. - **Front-desk experience is inconsistent:** one account praises reception kindness in an emotionally difficult situation, while another reports not being acknowledged on arrival.

## Summary Coastway Veterinary Group’s Lewes clinic is part of the Coastway Veterinary Group and is led by clinical director Paul Lawrence. Based on the website, it’s set up for routine care (such as booster vaccinations) alongside in-house dental and surgical work, supported by an operating theatre plus diagnostic and laboratory equipment. Reviews repeatedly mention clear, straight-talking explanations (often named around vet Karen Scott), long-term management of “multiple and complex issues” across several dogs, and thoughtful end-of-life support—including being talked through euthanasia, being encouraged to take a pet home for 24 hours to say goodbye, and receiving a personal condolence card afterwards. A recent review also notes a preference for not leaving “inexperienced vets taking alone consultations.” ## Services - Booster vaccinations (website). - Dental services (website). - Surgical services (website), with an operating theatre on site (website). - Diagnostic and laboratory work supported by in-house equipment (website). - Advice on pet care issues including behaviour/household problems (review example: advice when a cat was being bullied). - Out-of-hours emergency care is provided via a Brighton veterinary hospital (website). - End-of-life care is referenced in reviews (euthanasia discussion and support described by an owner). ## Pricing - The website mentions an annual “Coastway Health Plan” that saves money on healthcare essentials and includes **10% off selected routine treatments** (no prices stated). - Multiple owners mention staff suggesting ways to save money and trying to make care more affordable (no specific fees or plan costs given). ## People - **Paul Lawrence (Clinical Director)** (website): listed as heading the clinic. - **Karen Scott (vet)** (reviews): repeatedly named for explaining options clearly “as it is,” taking time during appointments (“nothing is rushed”), and supporting owners through difficult decisions (one owner describes being guided through euthanasia and being advised to take their cat home for 24 hours beforehand). - **Other team members (vets, nurses, receptionists)** (reviews): described as providing prompt advice and support; one reviewer highlights the reception team as particularly helpful, and another appreciates that consultations aren’t left solely to inexperienced vets. ## Reviews **Google rating: 4.7 stars from 62 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations and decision support, often described as direct but empathetic (several reviews name Karen Scott for this). - Practical help with managing costs: owners mention staff suggesting ways to save money and “doing everything they can” to keep treatment affordable. - Long-term continuity and knowledge of individual pets: reviews describe treating multiple dogs over ~10 years and remembering a dog well across visits. - End-of-life care: one owner describes being talked through the euthanasia process, being encouraged to take their cat home for a final day, and receiving a personalised condolence card afterwards. - A few operational details mentioned: appointments “tend to be in the afternoon,” and one owner notes it can be difficult to exit the car park at times due to parked cars.

## Summary T W Couzens is described in multiple reviews as a *holistic* veterinary practice, with an emphasis on diet changes, “natural products,” and alternative therapies alongside clinical care. Reviewers repeatedly mention cases that hadn’t improved elsewhere—such as chronic gastrointestinal issues and skin/allergy problems—then improving after plans set by Tim or Kay. Several owners also note a consultation style that includes taking time to explain what’s happening, plus follow-up support like reading materials and email guidance. Concrete specifics mentioned by owners include: - Diet-led treatment plans for skin/allergy cases (including open, irritated wounds) with ongoing monitoring. - Management of chronic colitis with weight gain and return to normal activity after treatment. - Explanation-heavy appointments, plus “reading material and email support.” - Alternative/holistic therapies recommended and reported as effective by repeat clients. ## Services Services and capabilities mentioned in the available information include: - Holistic/alternative therapy approaches (described by owners as “alternative therapy” and “natural products and advice”). - Allergy and skin problem management, including red/open wounds and ongoing diet monitoring. - Digestive disease support (chronic colitis mentioned). - Care for complex/ongoing cases where owners report limited progress with previous vets. - Owner support materials and follow-up via email (as described in one review). ## People - **Tim** (vet): Frequently credited with turning around difficult cases, including a dog improving “within 48 hours” after six weeks of little progress elsewhere, and longer-term management of chronic colitis and a skin disorder. Reviewers also describe him as an advocate for alternative therapy and someone they would “trust…with any of my animals.” - **Kay** (vet): Mentioned for spending significant time on a dog with severe skin/allergy issues and providing detailed advice, guidance, and support—particularly around dietary changes. - **Gina** (team member): Noted as “very helpful” by one reviewer. - **Team/staff**: One reviewer specifically thanks “the ladies that work Tuesdays,” suggesting continuity with familiar staff for some clients. ## Reviews **Google rating: 4.9 stars from 53 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners often describe arriving after unsuccessful treatment elsewhere (including significant spend) and seeing noticeable improvement after switching here—sometimes rapidly (e.g., “within 48 hours”). - Holistic approaches are repeatedly referenced: diet changes, “natural products,” and alternative therapy. - Communication/support features in several reviews: taking time to explain conditions and offering extra resources such as reading material and email support. - Longer-term condition management is mentioned (e.g., chronic colitis, recurring skin disorders), with owners describing improved quality of life and ongoing monitoring.

## Summary Downwood Veterinary Centre treats cats and dogs and offers routine care alongside some complementary options (acupuncture) and remote consultations via PetsApp. The practice also states it provides an out-of-hours service. Reviews repeatedly mention a clean, modern setup and clear explanations during appointments; one owner describes the team explaining “what, when and why” before sending them home, and another mentions a dental procedure with follow-up check-ups (two teeth removed, then a recheck). The clinic is also listed as a veterinary nurse training facility. ## Services - **Routine preventative care:** vaccinations, flea and worm treatment, health-check visits. - **Prescriptions:** repeat prescriptions are listed on the website. - **Telemedicine:** consultations via **PetsApp**. - **Acupuncture:** listed as a service. - **Referrals:** the website mentions referrals (no details given on where/for what specialties). - **Out-of-hours care:** the website states the practice “offers an out of hours service” (no further specifics provided). - **Procedures mentioned in reviews:** dental work including **tooth removal** and a subsequent **check-up**. ## People - **Michelle (nurse):** mentioned in reviews as seeing a cat “within minutes” after the owner called about a possible tick; described as kind and informative, explaining the issue clearly (it turned out to be a scab). - **Jo:** described by a reviewer as the vet they “trusted” enough to follow to the new clinic; the reviewer highlights the team’s **rapid, accurate diagnosis** and an **open, informative communication** style (ensuring the owner understood what would happen and why). ## Reviews **Google rating: 4.9 stars from 28 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clean, modern premises** mentioned more than once. - **Clear, thorough explanations:** owners describe staff taking time to explain what was happening and why before the pet went home. - **Prompt help for concerns:** one review reports being seen very quickly after calling about a suspected tick. - **Dental follow-up referenced:** a dog had **two teeth removed** and was happy returning for a **check-up**. - **Positive handling of cats and dogs:** multiple owners explicitly mention good experiences with their cats and dog.

## Summary Pet Doctors Lewes is part of the **Pet Doctors Veterinary Group** (established in 1998) and is also listed as a **veterinary nurse training facility**. Based on the information available, it appears set up for **everyday small-animal care** (check-ups and boosters) alongside **surgery**, including less-routine cases such as a **“tricky” spay on an older guinea pig**. Decision-relevant specifics owners mention include: - **Home visits for end-of-life care** (one review describes a home euthanasia where the dog stayed calm and the process was explained step-by-step). - A **membership “pet club”** owners say covers routine items like **check-ups, annual boosters, kennel cough, parasite treatments**, and some nurse-performed procedures. - **Reminders for boosters/check-ups** being sent to owners. - **Emergency veterinary services** are listed in the clinic data (described as 24/7 or extended hours, without further detail provided). ## Services Services and capabilities explicitly referenced in the website summary and/or reviews include: - **Emergency veterinary services** (listed in clinic data as 24/7 or extended hours) - **Routine health care** - Check-ups and annual boosters (owners mention reminders when pets are due) - Kennel cough vaccination/spray (mentioned as included in the “pet club”) - **Parasite control** (worming tablets and flea treatment mentioned as included in the “pet club”) - **Neutering / spay surgery** - Neutering mentioned directly in a review - Spay surgery for a **guinea pig** with polycystic ovaries (described as tricky) - **Home visits** (supported by a review describing an at-home euthanasia visit) - **Nurse-performed procedures** (mentioned as included in the “pet club”) - Nail clipping - Anal sac expression ## People - **Tom** (vet; named in a review): credited with performing a **difficult spay surgery on an older guinea pig**; the owner reports the pet recovered well. - **Nursing team** (not individually named): mentioned alongside Tom as providing supportive care during treatment. - Across multiple reviews, owners describe staff as: - **Explaining options clearly**, including “good and bad things,” during an end-of-life visit at home. - Being **gentle with animals** and **listening to owners**, regardless of which vet is seen. ## Reviews **Google rating: 4.6 stars from 50 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support through difficult moments:** one detailed review describes an at-home euthanasia where staff explained the process and helped keep the dog calm. - **Surgical care (including small pets):** owners mention successful neutering and a particularly challenging guinea pig spay. - **Preventive-care structure:** reminders for boosters/check-ups are mentioned, along with a “pet club” that (per a reviewer) bundles boosters, kennel cough, flea/worm treatments, nail clipping, and anal gland expression. - **General experience:** several reviews are brief but repeatedly describe staff as friendly, sympathetic, and gentle with pets.