Downwood Veterinary Centre

Downwood Veterinary Centre treats cats and dogs and offers routine care alongside some complementary options (acupuncture) and remote consultations via PetsApp. The practice also states it provides an out-of-hours service. Reviews repeatedly mention a clean, modern setup and clear explanations during appointments; one owner describes the team explaining “what, when and why” before sending them home, and another mentions a dental procedure with follow-up check-ups (two teeth removed, then a recheck). The clinic is also listed as a veterinary nurse training facility.

Services

• •Routine preventative care: vaccinations, flea and worm treatment, health-check visits.
• •Prescriptions: repeat prescriptions are listed on the website.
• •Telemedicine: consultations via PetsApp.
• •Acupuncture: listed as a service.
• •Referrals: the website mentions referrals (no details given on where/for what specialties).
• •Out-of-hours care: the website states the practice “offers an out of hours service” (no further specifics provided).
• •Procedures mentioned in reviews: dental work including tooth removal and a subsequent check-up.

People

• •Michelle (nurse): mentioned in reviews as seeing a cat “within minutes” after the owner called about a possible tick; described as kind and informative, explaining the issue clearly (it turned out to be a scab).
• •Jo: described by a reviewer as the vet they “trusted” enough to follow to the new clinic; the reviewer highlights the team’s rapid, accurate diagnosis and an open, informative communication style (ensuring the owner understood what would happen and why).

Reviews

Google rating: 4.9 stars from 28 reviews. - Clean, modern premises mentioned more than once.

• •Clear, thorough explanations: owners describe staff taking time to explain what was happening and why before the pet went home.
• •Prompt help for concerns: one review reports being seen very quickly after calling about a suspected tick.
• •Dental follow-up referenced: a dog had two teeth removed and was happy returning for a check-up.
• •Positive handling of cats and dogs: multiple owners explicitly mention good experiences with their cats and dog.