Sussex Coast Vets

Sussex Coast Vets has mixed feedback: some owners describe strong veterinary care during serious illness and surgery (including multi-day inpatient treatment and lump removals), while others report reliability and communication problems (unexpected branch closures due to staff shortages and phones not being answered). A “pet plan” is mentioned by a client as covering routine parasite treatments (worming and flea treatment). Specific positives in reviews include vets taking time to discuss options and help nervous pets feel at ease; specific negatives include complaints about condescending interactions and the practice feeling “more concerned about administration” than animal welfare.

Services

Services and care mentioned in the latest available reviews include

• •Inpatient treatment/hospitalisation: one dog described as receiving treatment over “3 days and nights.”
• •Surgical procedures: removal of “2 very awful lumps” (throat and bottom) for a dog.
• •End-of-life care: an at-home euthanasia described as calm and dignified.
• •Routine parasite prevention via a pet plan: worming and flea treatment included (as reported by a client).
• •Handling for anxious pets: a nervous dog was made “at ease with her treatment”; one vet is described as cuddling a cat during the visit.

People

• •Steven/Stephen (vet): mentioned in reviews for listening to concerns and discussing the “best action to take” during a dog’s multi-day treatment; also credited with performing lump removals and providing a calm at-home euthanasia.
• •Ellie: named alongside Stephen for supporting an at-home euthanasia.
• •Reception/front-desk team: described by one reviewer as “really nice and smiling,” and by another as “nice and efficient,” even when that reviewer was critical of the vets.

Reviews

Google rating: 4.1 stars from 198 reviews. - Several owners praise clinical care in higher-stakes situations (multi-day treatment, lump removal surgery), and value being listened to and involved in decisions.

• •Positive handling comments include making a nervous dog comfortable and gentle interactions with cats.
• •A recurring reliability concern is staffing-related closures without notification, and difficulty reaching the practice by phone.
• •Some reviewers report negative experiences with staff attitude, describing condescending service and an over-focus on administration.