Sussex Coast Vets – Vets in St. Leonards-On-Sea
Clinic Overview
- Positive comments highlight kind handling, including making a nervous dog feel comfortable and being gentle with cats. - Some owners speak very highly of the clinical care in more serious cases, including multi-day treatment, surgery and home end-of-life care. - The main recurring complaint is reliability, with reports of branch closures linked to staff shortages and difficulty getting through by phone.
Sussex Coast Vets in St. Leonards-on-Sea is part of IVC Evidensia. Reviews mention care for cats and dogs across routine preventive treatment, surgery, inpatient care and end-of-life support at home. Recent feedback is mixed: some owners praise gentle handling and caring clinical support, while others report problems with reliability, phone access and staff attitude.
Services
- •General vet care for cats and dogs: Reviews describe treatment for both dogs and cats, including routine appointments and ongoing care.
- •Inpatient treatment and monitoring: One owner said their dog spent three days and nights receiving treatment, with discussion around the best course of action.
- •Surgery and clinical procedures: Reported examples include removal of two lumps from a dog.
- •End-of-life care: Reviews mention a calm, dignified euthanasia at home.
- •Preventive care and pet plan support: A client mentions a pet plan that includes worming and flea treatment.
- •Handling of nervous or anxious pets: Recent feedback includes a nervous dog being made to feel at ease during treatment, and a cat owner praising a vet’s gentle manner.
Pricing
No published pricing information is currently available for this clinic.
People
- •Steven / Stephen (vet): Praised for listening to concerns, discussing treatment options, supporting a dog through multi-day care, carrying out lump removals, and providing calm end-of-life care at home.
- •Ellie: Named by one owner as part of the team supporting an at-home euthanasia.
- •Reception and front-desk team: Recent comments describe reception staff as nice, smiling and efficient, even in some otherwise critical reviews.
Reviews
Google rating: 4.1 stars from 198 reviews. Recent feedback gives a mixed picture.
- •Positive comments highlight kind handling, including making a nervous dog feel comfortable and being gentle with cats.
- •Some owners speak very highly of the clinical care in more serious cases, including multi-day treatment, surgery and home end-of-life care.
- •The main recurring complaint is reliability, with reports of branch closures linked to staff shortages and difficulty getting through by phone.
- •A few reviewers were unhappy with the practice’s manner, describing the service as condescending or too focused on administration, though reception staff were still singled out positively in some comments.
