Sussex Coast Vets

- Many positive reviews describe a friendly front-desk team, kind treatment of owners and pets, and vets who explain decisions clearly. - Routine visits such as check-ups are often described as welcoming and reassuring, with specific praise for attentive handling of anxious or uncomfortable pets. - Ongoing criticism centres on phone access, with some reviewers saying it can be difficult to get through.

Services

•General veterinary care for routine appointments and ongoing health concerns, including check-ups and a pet health plan or subscription mentioned by reviewers.
•Investigation and treatment of longer-running problems, with review examples including ear examinations and swabs, treatment for skin disease, and a skin biopsy.
•Minor procedures and surgery, with reviews mentioning operations including spaying.
•Care for injured animals brought to the practice, including support after a cat was hit by a car.
•End-of-life and bereavement support, including cremation arrangements and the return of keepsakes such as paw prints and a clipping of fur.
•Veterinary nurse training.

Pricing

No published pricing information is currently available for this clinic.

People

•Ian (vet): earlier reviews praised Ian as knowledgeable and good at helping pets and owners feel comfortable.
•Chelsea: praised for attentive customer care and calm handling of a stressed dog in reception.
•Reception and nursing team: repeatedly described as friendly, welcoming, helpful and compassionate.
•Wider clinical team: reviews often describe vets as professional and clear in their explanations, though some owners report frustration with communication or decision-making in more complex cases.

Reviews

Sussex Coast Vets has a 4.3-star Google rating from 475 reviews. Recent feedback is mixed.

•Many positive reviews describe a friendly front-desk team, kind treatment of owners and pets, and vets who explain decisions clearly.
•Routine visits such as check-ups are often described as welcoming and reassuring, with specific praise for attentive handling of anxious or uncomfortable pets.
•Ongoing criticism centres on phone access, with some reviewers saying it can be difficult to get through.
•The more critical reviews focus on urgent-access experiences, pricing concerns around medication, and dissatisfaction with the handling of some longer-running or more complicated cases.

David Mckechnie

8 months ago

Recently left and moved to GoPets. I was with Sussex Coast for 4 years and never had any reason to urgently use them but i took my dog for an annual check up, mentioned that he does seem to itch his ears a lot. They examined him, took some swabs, and concluded that he had maybe previously had ear infections. But no infection now. They added that they would provide some ear drops to help with the itching. These were provided as I left and the receptionist said It was £50 for the drops. ‘£50”i repeated back to her….. “Expensive isn’t it” she answered back to me. I paid and left. At home I googled the drops/brand and I could have got it online, including delivery for £15. Next day I cancelled my monthly subscription with them. And have now moved to another vets. I did mention the drops experience to someone and they responded “well you are paying for their professional expertise”. I agree, hence they should have said “there’s no current infection, there are some ear drops we could offer you but it would be far cheaper for you to get them online, as they are not prescription only” And adding to that, this visit was an annual check which was part of my £25 per month subscription. That’s £300 a year. So I’d say I was already paying for their professional expertise. Final point. Getting the quarterly worming and flee treatment (included with my subscription) with Sussex Coast Vets was always a faff. For example i told them that my dog would not eat the tablets, and they gave me the drops for the flee treatment. But unless i reminded them each time I reordered id just get the tablets again not the drops. Plus they’d frequently be waiting for stock or other issues, and they never sent reminders that you needed to reorder. This all said i never needed to use their services, as my dog was healthy. But that one time they did “try to help” left me feeling like I’d been taken advantage of.

Reviews for Sussex Coast Vets

No VetsCompared reviews yet

Reviews from pet owners who enquired with Sussex Coast Vets through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 475 we track in total. Recent reviews may not be representative of overall sentiment.

Val Willis

3 weeks ago

Everyone friendly on reception, any vet we see is professional and explains decisions.

vikki alexander

1 month ago

We use this vet practice opposite Ravensite ,they are reasonably good, no bad experiences

HollyBlakeleyhair

Fantastic customer care from Chelsea - very impressed. My Frenchie was getting hot and stressed, and even while juggling a million things, Chelsea noticed what was happening and offered for us to move round to sit near the fan at the desk which calmed my Frenchie down. I was also super impressed with her reception skills. The vet was great too.

Stephanie Bone

The whole team at Sussex Coast Vets Bexhill are a pleasure to deal with. They show compassion for their patients and their owners. The ladies on reception are always a pleasure to deal with.

Michaela Thornton

Avoid avoid avoid these vets. Our beautiful girl has been we’ve these vets since she was 12 weeks old. Been every year for her routine check up & her operation to be spade at 7 months old. And in all that time one small emergency for a possible tick! Well roll on 12 1/2 years later when my dog collapsed on Monday morning on her walk could I get to see an emergency vet. The flat answer was NO. You will have to contact other vets in the area. Loyalty no such thing. Lucky we got an appointment at Go Pets and they were so lovely. Unfortunately the out come wasn’t the news we was expecting. Multiple tumours which had ruptured. So within half an hour we had to say our a farewells to our family dog of 12 years. Very sad times and now very angry with the vets we’ve used all these years. Please look elsewhere. They are just happy to take your money and no compassion

Sally Richardson

7 months ago

Great service, welcoming staff. Very happy with check up for my cat. Thank you x

ana

Does anybody answer phones??? Good quality IF they answer the phone

Amber Watson

There wasn’t an option for 0 stars so i’ll have to settle for 1. There’s no words to describe how shocking this vet practice is. July 2024 my dog has a small hotspot on his skin which eventually spread over his whole body. Got lied to by a certain male vet here who said he was a skin specialist, only to see a different female vet the next time we went in who told us they don’t have skin specialists there. July 2025 they finally get a brain cell together to think of the idea to do a skin biopsy for my dogs condition, only to find out they were a year too late and he had a rare skin cancer. Complained to the practice manager about the lack of care and neglect towards my dog. Complaint got ignored and they tried to bribe us by giving us free medication. It wasn’t enough. Our dog had to eventually be put to sleep because of the neglect from this practice. If you want to pay 1000’s of pounds for them to kill your pet then this is the vets for you. Not only are they liars, they have no care for animals, no compassion for owners and apparently no common sense. Disgusting place. We complained back in October last year and as of mid january 2026 - we are still waiting on a reply. What a joke

Kathy Baker

10 months ago

Lola seem convedents to go vets and pets at home she behave xxxx