Sussex Coast Vets – Vets in Bexhill On Sea
Clinic Overview
Sussex Coast Vets is a general veterinary practice that also operates as a veterinary nurse training facility. Reviews suggest it handles a mix of routine care and more complex cases, but experiences vary sharply: some owners describe compassionate support in difficult situations (including help arranging cremation and returning keepsakes like paw prints), while others report long waits to get through on the phone and dissatisfaction with diagnostics for longer-running problems.
Concrete details mentioned by reviewers include
- •Cremation arrangements and keepsakes after a cat was brought in after a road accident (including paw prints and a clipping of fur).
- •A “pet plan” referenced by one client.
- •Diagnostics/treatment for skin disease, including a skin biopsy discussed in one account.
- •A minor operation for a cat (with one review alleging incorrect post-op instructions).
Ownership is not clearly stated in the provided sources; one reviewer attributes their experience to being “owned by a large company,” but this isn’t confirmed elsewhere in the inputs.
Services
Based on the provided clinic data and the latest written reviews, the practice is described as providing
- •Veterinary nurse training (listed as a facility capability).
- •Routine consultations and ongoing care (e.g., pets being seen when off their food; “pet plan” mentioned).
- •Care for injured animals brought to the practice (a cat hit by a car was handled, with the owners contacted).
- •End-of-life support, including cremation arrangements and returning keepsakes (paw prints, fur clipping) mentioned in one detailed review.
- •Dermatology-related work-ups and treatment mentioned in reviews (skin problems managed over time; skin biopsy referenced).
- •Surgery/minor procedures (a “small operation” for a cat referenced, with post-operative instructions discussed).
People
- •Ian (vet): named in two separate 5-star reviews as “very knowledgeable,” and as someone who helps owners (and pets) feel comfortable during visits.
- •Reception and nursing team: specifically credited in one review as “really kind and helpful,” and in another for being welcoming and reassuring during a visit for a cat that wasn’t eating.
- •Unnamed vets (mixed feedback): one owner reports being told by a male vet that he was a “skin specialist,” then later being told by a different (female) vet that the practice does not have skin specialists—highlighting inconsistent communication in that account.
Reviews
Google rating: 4.3 stars from 453 reviews.
- •Compassion in bereavement and practical help: one family describes being given time to say goodbye and receiving help arranging cremation and the return of paw prints and fur.
- •Phone access/appointment friction: multiple reviewers say calls go unanswered for long periods or involve long waits, making it hard to book when a pet is unwell.
- •Disagreement on handling complex cases: some reviews describe effective, reassuring care, while others report prolonged “back and forth,” repeat prescriptions that didn’t help, limited testing, and dissatisfaction with diagnostic progress.
- •Communication issues alleged by some owners: examples include one report of conflicting statements about specialist expertise and another alleging incorrect post-operative instructions.
Special Services
Animals Treated at Sussex Coast Vets
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Sussex Coast Vets
Opening Hours
Hours
Reviews for Sussex Coast Vets
Note: Showing the 5 most recent Google reviews out of 453 we track in total. Recent reviews may not be representative of overall sentiment.
Kathy Baker
a month ago
Lola seem convedents to go vets and pets at home she behave xxxx
Amber Watson
a month ago
There wasn’t an option for 0 starts so i’ll have to settle for 1. There’s no words to describe how shocking this vet practice is. July 2024 my dog has a small hotspot on his skin which eventually spread over his whole body. Got lied to do by a certain male vet here who said he was a skin specialist, only to see a different female vet the next time we went in who told us they don’t have skin specialists there. July 2025 they finally get a brain cell together to think of the idea to do a skin biopsy for my dogs condition, only to find out they were a year too late and he had a rare skin cancer. Complained to the practice manager about the lack of care and neglect towards my dog. Complaint got ignored and they tried to bribe us by giving us free medication. It wasn’t enough. Our dog had to eventually be put to sleep because of the neglect from this practice. If you want to pay 1000’s of pounds for them to kill your pet then this is the vets for you. Not only are they liars, they have no care for animals, no compassion for owners and apparently no common sense. Disgusting place.
Katie Butchers
a month ago
They are an amazing practice. Our cat was hit by a car and left outside their practice, they got in contact with us, broke the news with compassion and sympathy. Then they allowed us time to come and view him and didnt rush us out the door. The most thoughtful part was that they helped us with the cremation. My daughter wanted to bring him home so they arranged for him to be taken to peacehaven and for him to be brought back as I do not drive. Now we have him back, paw prints and some of his fur. My daughter is so glad to have him home in one form or another and its all because of Sussex vets without them he would of just been thrown away and they did all this without making any money or having us as patients with them. Absolutley amazing.
Will Duncan
2 months ago
It's really difficult to get an appointment as they ignore their phones for long periods. I presume they are overwhelmed but it's unacceptable if you're trying to get an appointment for a sick pet. Just gave up and went to another vet. Would NOT recommend
Vincent Dempsey
2 months ago
Ian is the best vet I've come across very knowledgeable and makes you and the your feel so welcome and comfortable
Vincent Dempsey
a week ago
Ian is the best vet I've come across very knowledgeable and makes you and the your feel so welcome and comfortable
R B
4 months ago
They never answer their phones. Every time I’ve tried ringing them it’s always at least a 15 minute wait for them to answer the phone. Pet car is okay, though they struggled to diagnose my cats condition, it was actually me who diagnosed him through googling after nearly a year of back and forth then me asking for this test. They’re nice there but not enough for me to continue taking my cat there
Erin Hardwick
5 months ago
I really wouldn’t recommend going here if you need anything more than routine. Can’t fault the reception or nursing team always really kind and helpful. My young cat fell mysteriously ill, for the past 6 months have been back and forth to this vets, I understand the situation is complex but I have been charged an awful lot of money for no answers. I understand this cost is likely as they are owned by a large company but it makes you feel as they have no empathy or compassion. My cat has been left uncomfortable and miserable due to this, has just been prescribed the same ineffective medication again and again. He had a small operation to help him but unfortunately I was given WRONG post operative instructions making his situation worse. No actual in depth tests done, been diagnosed purely on guess work. I have since been to an alternative practice and had more help in the hour I was there than the past 6 months I have been trying here. Tried to give them the benefit of the doubt due to the complexity of the situation but enough is enough. Won’t be returning here again.
Jane Elizabeth Doyle
9 months ago
Nice friendly welcome in arrival, appointment in time. Very nice vet explained everything he is doing. Glad I have pet plan with them.
alison fellows
a year ago
Today had to take Gizmo my Maine Coon cross big cat as he was off his food. Both the receptionist and vet were awesome and gave Gizmo loads of cuddles even though they got covered in fur cos he is molting atm. Thank you guys. Have recommended you to a friend today.
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