Dog & Cat Vets in Bexhill On Sea

## Summary Happy Tails Vets is an **independent, family-owned** veterinary practice led by **Dr. Jaimin Patel**. Based on the website and recent reviews, the clinic appears set up for **routine care plus surgical and diagnostic work**, with owners describing everything from **urgent accident cases** to **planned procedures**. Concrete details mentioned by clients include: - **Same-day/short-notice urgent appointments**, including pets “seen straight away” after accidents. - **Surgical care** described in reviews (e.g., **puppy eye surgery**; a **stomach growth removal**) with clear explanations from the vet. - **In-clinic diagnostics** listed on the website: **X-ray, ultrasound, and an in-house lab** for urine and blood testing. - **Extra support during difficult visits**, including an end-of-life room set up with **heating, a bed, and candles**, and **WhatsApp updates during the day** while a pet was in for surgery. ## Services Services and capabilities explicitly mentioned on the website and in recent reviews include: - **Vet consultations** - **Diagnostics**, including **X-ray**, **ultrasound**, and **in-house urine and blood testing** - **Surgery**, with specialties listed as **orthopaedics** and **soft tissue surgery** - **Vaccinations and microchipping** - **Nurse consultations** - **Pet food/nutrition support** - **Emergency care** (the site references emergency care; reviews also describe urgent cases being seen quickly) ## People - **Dr. Jaimin Patel (lead/owner)**: mentioned by name in reviews for taking time to **explain procedures clearly** and being **reassuring**, including around a puppy’s eye surgery and a dog’s surgery to remove a stomach growth. - **Amy and Sara**: named by a reviewer as part of the vets/nursing team involved in surgical care and recovery support. - **Nursing and reception teams**: repeatedly credited for practical help and communication—examples include **comfort-focused end-of-life support** (room prepared with heating/bed/candles) and **WhatsApp updates during a surgery day**. ## Reviews **4.9 stars from 182 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners commonly mention **fast access for emergencies**, including being able to get appointments at short notice and pets being seen immediately after accidents. - Multiple reviews describe **successful surgical outcomes** (eye surgery; stomach growth removal) and value placed on **clear explanations** from the vet. - Communication and reassurance show up in specific ways, such as **WhatsApp updates while a pet is in for surgery**. - Several reviews highlight **supportive end-of-life care**, including preparing a quiet room with **heat, bedding, and candles** to keep a dog comfortable.

## Summary Broad Oak Vets describes itself as an **independent** practice, offering care ranging from routine appointments through to **emergency surgery**, with **out-of-hours care provided by Vets Now**. Reviews repeatedly point to a practice that prioritises calm handling and clear explanations—owners mention vets taking time to explain what’s wrong, booking **short-notice rechecks**, and adapting handling for small pets (for example, **examining rabbits on the ground** to reduce stress). Multiple reviewers also note **continuity of staff** (including a comment about **4 permanent vets**) and that the team has helped with **urgent cases when other practices said no**. ## Services Based on the clinic website summary and the latest reviews, Broad Oak Vets is referenced as providing: - **Diagnostics** (listed on the clinic website) - **Pain management** (listed on the clinic website) - **Dental care** (listed on the clinic website) - **Emergency surgery** (listed on the clinic website) - **Urgent same-day/short-notice care** (reviewers describe being helped “at a moment’s notice” for urgent treatment) - **Antibiotics and follow-up checks** (one owner reports a leg issue assessed, antibiotics given, and a check-up booked a few days later) - **Nail clipping** including for anxious pets (an owner reports staff successfully trimming an anxious dog’s nails when others couldn’t; another describes rabbit nail cutting handled calmly) - **Rabbit care** (owners specifically describe appointments for rabbits being run in a low-stress way, with questions answered) - **Worming treatment supply** (one owner describes being given wormer promptly when requested) - **Vaccinations** (mentioned by an owner returning for vaccinations) - **Out-of-hours arrangement:** out-of-hours care is stated to be provided by **Vets Now** (as described on the website) ## People No individual clinicians are named in the information provided, but reviewers consistently mention: - **Reception team:** described as friendly and helpful; several owners highlight the welcome on arrival and ease of arranging care. - **Vets:** repeatedly described as taking time to **explain what’s going on** and handling animals gently; one owner notes their pet’s issue was assessed and treated with antibiotics, with a planned recheck a few days later. - **Nursing/support staff:** one reviewer specifically mentions a nurse helping with a “very wriggly” dog. - **Continuity:** one owner says it’s “always the same staff,” and another mentions there are **4 permanent vets**, which some owners see as helpful for ongoing conditions. ## Reviews **Google rating: 4.8 stars from 31 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear explanations and unhurried consults:** owners say the vets take time to explain what’s wrong and answer questions. - **Low-stress handling, including small pets:** rabbits described as calmer with the appointment done on the ground; anxious pets (including nail trims) are mentioned as being managed successfully. - **Responsiveness for urgent problems:** at least one reviewer reports the practice helped quickly with a cat needing urgent treatment when others declined. - **Continuity and being “clued up” on ongoing cases:** one owner with repeated visits for a cat says staff were consistently aware of the condition each time. - **Cost perceptions vary by experience but trend positive:** multiple reviewers say fees felt “reasonable” or “much lower” than past vets, though no specific prices are given.

## Summary Established in 1979, Claremont Veterinary Group Ltd is an RCVS General Practice offering small‑animal care, including routine appointments and more complex work such as keyhole (laparoscopic) surgery and a cardiology referral service. The practice is set up with in‑house diagnostics (lab tests, X‑ray and ultrasound), and owners also mention a spacious reception area. Recent reviews include detailed accounts of an emergency operation carried out by vet Alex with step‑by‑step explanations, and end‑of‑life consultations described as unhurried and calmly handled—alongside multiple complaints about pricing and feeling that extra services were added. ## Services From the clinic website summary: - Consultations and routine preventive care: vaccinations, parasite control, microchipping, six‑month health checks - Surgery, including keyhole (laparoscopic) surgery; neutering - Dentistry - Diagnostic tests & imaging (in‑house lab, X‑ray, ultrasound) - Cardiology referral service; blood pressure checks - Nurse clinics, including grooming/nail clipping and anal sac expression - Puppy parties - Pet travel documentation (GB) - Home visits - Species listed: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, tortoises, small cage birds, large cage birds - Specialties listed: cardiology and exotic animals - Emergency care (as stated on the website): during normal hours, contact the practice; out of hours, contact Vets Now (named on the site) From recent reviews: - Emergency surgery on a dog is described, including clear explanation of steps and support through recovery. - Euthanasia/end‑of‑life care for cats is described in detail by some owners (time to say goodbye, calm atmosphere, explanations). Additional structured clinic data: - Veterinary Nurse Training facility ## Pricing - One reviewer reports being charged **£182 for cat euthanasia**, stating it was not an emergency/out‑of‑hours visit and did not include cremation, and compares this to **around £90** elsewhere. - Another reviewer says the clinic’s prices became “not acceptable” and claims comparable treatments were “half the price” at other practices (no specific treatments/prices given). ## People Named team members mentioned in recent reviews (roles included only when stated): - **Alex (vet):** praised for spending time helping a greyhound feel comfortable before an injection, and for coming in to perform a “huge and tricky” emergency operation on a dog; owners highlight clear, unrushed explanations of each step. - **Sara (vet):** repeatedly mentioned for being thorough and informative during stressful cases; also named specifically for end‑of‑life discussions that were explained in detail and handled compassionately. - **Siobhan:** credited by one owner with “raising the alarm when it mattered most” during an emergency case. - **Vicky (reception):** described as friendly, calm and helpful. - **Matthew, Carol, Tish, Kerry:** thanked for support during difficult visits; Tish is singled out by one reviewer for being “incredible.” ## Reviews **Google rating: 4.5 stars from 276 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency and complex care:** owners describe an emergency operation with clear explanations and ongoing support through recovery. - **End‑of‑life appointments:** multiple accounts mention being given time, a calm setting, and detailed explanations when saying goodbye to a cat. - **Handling and communication:** examples include a vet taking extra time to settle a nervous dog before an injection and not making owners feel rushed. - **Pricing concerns and perceived upselling (conflicting with positive care accounts):** some reviewers say costs are high, including a specific complaint about the euthanasia fee, and one reviewer alleges additional services were “piled on” and raises concern about long‑term medication risks not being discussed.

## Summary GoPet Services describes itself as an independent veterinary clinic. The website highlights end-of-life care (including at-home visits), vaccinations, and pet travel/animal health certificates, with emergency care available if you call for urgent needs. Recent reviews add concrete examples of what they’re doing in day-to-day practice: dental work (including multiple extractions), minor surgery to remove tumours, and follow-up contact after procedures (a next-morning check-in call was mentioned). Reviews also show a split in experiences: many describe patient handling for nervous animals (treats, getting down on the floor, allowing time to settle), while a small number report serious dissatisfaction (post-surgery outcome concerns and being removed from the practice register after complaining). ## Services - **End-of-life care**, including **euthanasia at home** (website; multiple reviews). - **Vet home visits** (website). - **Vaccinations** (website). - **Pet travel / animal health certificates** (website). - **Emergency care**: stated as available; clients are advised to call for urgent needs (website). - **Dental procedures**: tooth extraction and dental surgery with multiple teeth removed (reviews). - **Minor surgery**: removal of tumours (review). - **Nail clipping and anal gland expression** performed while under anaesthetic for dental surgery (review). - **Assessment of seizures** with thorough examination and explanations (review). - **“Sniff session” visits** described as a safe indoor environment for treat-finding and positive handling (review). ## People - **Charlotte (vet)**: described as taking time with a nervous dog before examining—sitting on the floor with treats to build trust (review). - **Dimitri (vet)**: similarly described as patient with a nervous dog, sitting on the floor to “make friends” before checking the dog over (review). - **Lindsay and Cassie**: attended a **home euthanasia** visit; described as arriving around the agreed time and helping keep the dog relaxed with a peaceful, low-stress final moment (review). - **Reception team**: mentioned as helpful explaining a care plan and accommodating a “get familiar” visit for another dog with treats (reviews). ## Reviews **Google rating: 4.8 stars from 158 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Gentle, patient handling—especially for anxious pets:** sitting on the floor, using treats, and allowing time before examination; owners say this changed their dogs’ comfort with vet visits (reviews). - **Dental care experiences are frequently positive:** examples include a tooth extraction and dental surgery with **7 teeth removed**, plus **nails clipped and anal glands done** during the same anaesthetic (reviews). - **Communication and follow-up are noted:** clear explanations during appointments and a next-morning phone call after dental surgery to check recovery (reviews). - **End-of-life support at home is a deciding factor for some:** owners mention choosing or contacting GoPet specifically for **home euthanasia**, describing calm and peaceful visits (reviews). - **Negative experiences are also reported:** one review alleges a dog was worse 10 months after surgery and says they were told to find another vet; another alleges being charged a lot for medication, called a liar on the phone, and being removed from the practice register after raising concerns (reviews).