Dog & Cat Vets in Uckfield

## Summary Fairfield House Veterinary Surgery is an **independent** practice (established **1953**) that treats **companion animals, farm animals, and exotic animals**. The clinic states it provides a **24-hour out-of-hours emergency service on its own premises with its own veterinary staff**, and recent reviews also mention the **emergency service being in-house**. Owners describe being talked through **multiple treatment options** (including **acupuncture**), and several reviews highlight **rapid access for urgent cases** (being “fit in” when emergencies happen) plus **proactive updates during inpatient care** (phone calls as promised and a full handover at collection). ## Services - **24-hour out-of-hours emergency care** for clients, provided **on-site by the clinic’s own veterinary staff** (as stated on the clinic website and echoed in reviews). - Care for **companion animals**, **farm animals**, and **exotic animals** (website). - **Acupuncture** discussed as a treatment option (review). - **Home visits** (review mentions a house visit for an ageing dog). - **Oxygen support and overnight monitoring/hospitalisation** are described in one emergency case (review mentions oxygen from a nurse and keeping a cat overnight for checks). - The practice is listed as a **Veterinary Nurse Training facility** (clinic data). ## People - **Ollie** (vet; role implied in a home-visit review): described as **calm, thorough, and highly communicative** during a house visit for an ageing dog, making it easy for the owner to ask questions and feel informed. - **Emily** (vet): credited with handling an out-of-hours emergency for a cat, **setting expectations honestly**, **calling with updates as promised**, and providing a **full update plus medication** at discharge. - **Connie** (nurse): mentioned providing **oxygen support** during an emergency visit and being present at discharge for updates. - **Abbie** (reception/front desk; role implied): mentioned positively as the person who took the out-of-hours call. ## Reviews **Google rating: 4.8 stars from 231 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **In-house emergency care and urgent access:** owners mention being seen quickly out of hours (e.g., called at 08:00 and seen at 08:30) and being “fit in” when emergencies arise. - **Clear communication and options:** reviews describe vets discussing options (including **acupuncture**) and keeping owners updated during treatment/inpatient stays. - **Hands-on nursing and inpatient support:** one account includes **oxygen** being given by a nurse and the pet being kept **overnight** for monitoring, followed by a detailed discharge update and medication. - **Long-term relationships:** multiple owners mention attending for many years (e.g., 20+ years; since 2014) and returning for routine annual check-ups as well as emergencies. - **Minor criticism noted:** one reviewer wished the exterior of the building were refreshed/painted.

## Summary Henley House Veterinary Clinic appears to be independently run: one reviewer mentions seeing the practice owner and describes the practice as “privately… maintained.” Based on recent reviews, it’s used for both routine/acute problems (an injured cat, a cat bite that needed a mouth exam, a minor leg cut) and more serious care (major surgery with follow-up checks), as well as end-of-life support. Concrete details owners mention include: - Same-day appointment availability for an urgent issue (cat bite that was “still troubling” the cat). - A vet taking time to properly examine a cat’s mouth/bite site when a previous clinic hadn’t. - Detailed explanation of a major surgery, including risks, plus updates during the day and clear post-op instructions. - End-of-life care that included time and space to say goodbye and a sympathy card afterward. There is also a clear split in experiences: some reviews describe supportive communication and kindness, while others report long waits, feeling rushed, and concerns about unnecessary add-ons increasing the bill. ## Services Services and situations explicitly mentioned in the latest reviews include: - Treatment for injured cats, including wound/bite assessment (including examination inside the mouth). - Surgery described as “major surgery,” with discussion of risks and post-operative checks. - Post-op support, including owners being able to call with updates and questions over the following two weeks. - End-of-life care/euthanasia for small pets (guinea pig) and dogs. ## Pricing - One reviewer reports paying “over £600” for treatment of what they describe as a minor cut on a cat’s leg, and felt “unnecessary extras” were added. No other specific prices are mentioned in the available information. ## People - A vet described as the practice owner is mentioned in one review; that reviewer valued a thorough, hands-on exam (specifically examining the mouth/bite site) and felt their cat tolerated the handling well. - The team supporting a surgical case is repeatedly referenced for communication: explaining the procedure and risks, giving updates during the operation day, and providing clear aftercare guidance and follow-up checks. - Reception staff and nurses are singled out in one negative review as “couldn’t have been nicer,” despite the reviewer’s complaint about the vet’s manner during an end-of-life decision. - In contrast, a small number of reviewers describe staff as disrespectful and report very long waits for appointments. ## Reviews **Google rating: 4.7 stars from 156 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Thorough examinations and practical problem-solving:** e.g., properly checking a cat bite site inside the mouth when the owner felt this had been missed elsewhere. - **Communication around surgery and aftercare:** explanation of procedure and risks, updates on the day, and structured post-op advice plus check-ups. - **End-of-life support is described very differently by different owners:** one review describes being given time, space, and a sympathy card; another describes the vet as unsympathetic and pressuring them to decide quickly. - **Operational concerns raised by some owners:** reports of waiting “hours” despite having an appointment. - **Cost concerns raised by some owners:** a complaint about a bill “over £600” for a minor wound and a feeling that extras were unnecessary.